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<?php
/**
* @Copyright Copyright (C) 2015 ... Ahmad Bilal
* @license GNU/GPL http://www.gnu.org/copyleft/gpl.html
* Company: Buruj Solutions
+ Contact: www.burujsolutions.com , info@burujsolutions.com
* Created on: May 22, 2015
^
+ Project: JS Tickets
^
*/
defined('_JEXEC') or die('Not Allowed');
jimport('joomla.application.component.controller');
class JSSupportticketControllerTicket extends JSSupportTicketController {
function __construct() {
parent::__construct();
$this->registerTask('add', 'edit');
}
function saveticket() {
$this->storeticket('saveandclose');
}
function saveticketsave() {
$this->storeticket('save');
}
function saveticketandnew() {
$this->storeticket('saveandnew');
}
function storeticket($callfrom) {
JSession::checkToken('post') or jexit(JText::_('JINVALID_TOKEN'));
$data = JFactory::getApplication()->input->post->getArray();
$result = $this->getJSModel('ticket')->storeTicket($data);
if($result == SAVED) {
switch ($callfrom) {
case 'save':
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=formticket&cid[]='.JSSupportticketMessage::$recordid;
break;
case 'saveandnew':
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=formticket';
break;
case 'saveandclose':
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=tickets';
break;
}
}else{
JFactory::getApplication()->setUserState('com_jssupportticket.data',$data);
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=formticket';
}
$msg = JSSupportticketMessage::getMessage($result,'TICKET');
$this->setRedirect($link, $msg);
}
function actionticket() {
JSession::checkToken('post') or jexit(JText::_('JINVALID_TOKEN'));
$ticket = $this->getJSModel('ticket');
$data = JFactory::getApplication()->input->post->getArray();
$action = $data['callfrom'];
switch ($action) {
case 'postreply':
$data['responce'] = JFactory::getApplication()->input->get('responce', '', 'raw');
$result = $ticket->storeTicketReplies($data['id'],$data['responce'], $data['created'], $data);
$msg = JSSupportticketMessage::getMessage($result,'REPLY');
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetails&cid[]=' . $data['id'];
$this->setRedirect($link, $msg);
break;
case 'internalnote':
$data['internalnote'] = JFactory::getApplication()->input->get('internalnote', '', 'raw');
$result = $ticket->storeTicket_InternalNote($data['id'],$data['notetitle'], $data['internalnote'], $data['created'], $data);
$msg = JSSupportticketMessage::getMessage($result,'INTERNAL_NOTE');
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetails&cid[]=' . $data['id'];
$this->setRedirect($link, $msg);
break;
case 'departmenttransfer':
$data['departmenttranfer'] = JFactory::getApplication()->input->get('departmenttranfer', '', 'raw');
$result = $ticket->ticketDepartmentTransfer($data['id'], $data['departmentid'], $data['departmenttranfer'], $data['created'], $data);
$msg = JSSupportticketMessage::getMessage($result,'DEPARTMENT');
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetails&cid[]=' . $data['id'];
$this->setRedirect($link, $msg);
break;
case 'stafftransfer':
$data['assigntostaffnote'] = JFactory::getApplication()->input->get('assigntostaffnote', '', 'raw');
$result = $ticket->ticketStaffTransfer($data['id'],$data['assigntostaff'], $data['assigntostaffnote'], $data['created'], $data);
$msg = JSSupportticketMessage::getMessage($result,'STAFF');
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetails&cid[]=' . $data['id'];
$this->setRedirect($link, $msg);
break;
case 'action':
switch ($data['callaction']) {
case 1://change priority
$result = $ticket->changeTicketPriority($data['id'], $data['priorityid'], $data['created']);
$msg = JSSupportticketMessage::getMessage($result,'PRIORITY');
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetails&cid[]=' . $data['id'];
$this->setRedirect($link, $msg);
break;
case 10: //change ticket status as inprogress=4
$result = $ticket->ticketMarkInprogress($data['id'],$data['created']);
$msg = JSSupportticketMessage::getMessage($result,'MARK_IN_PROGRESS');
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetails&cid[]=' . $data['id'];
$this->setRedirect($link, $msg);
break;
case 3: //ticket close
$result = $ticket->ticketClose($data['id'], $data['created']);
$msg = JSSupportticketMessage::getMessage($result,'CLOSE');
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetails&cid[]=' . $data['id'];
$this->setRedirect($link, $msg);
break;
case 5: //ticket delete
$result = $ticket->delete_Ticket($data['id']);
$msg = JSSupportticketMessage::getMessage($result,'DELETE');
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=tickets';
$this->setRedirect($link, $msg);
break;
case 6: // markoverdue
$result = $ticket->markOverDueTicket($data['id'], $data['created']);
$msg = JSSupportticketMessage::getMessage($result,'MARK_OVERDUE');
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetails&cid[]=' . $data['id'];
$this->setRedirect($link, $msg);
break;
case 13: // unmarkoverdue
$result = $ticket->unMarkOverDueTicket($data['id'], $data['created']);
$msg = JSSupportticketMessage::getMessage($result,'MARK_OVERDUE');
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetails&cid[]=' . $data['id'];
$this->setRedirect($link, $msg);
break;
case 8: //reopened ticket
$result = $ticket->reopenTicket($data['id'], $data['lastreply']);
$msg = JSSupportticketMessage::getMessage($result,'REOPEN');
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetails&cid[]=' . $data['id'];
$this->setRedirect($link, $msg);
break;
case 4: //ban email
$result = $this->getJSModel('emailbanlist')->banEmailTicket($data['email'],$data['created'], $data['id'], 1);
$msg = JSSupportticketMessage::getMessage($result,'BAN_EMAIL');
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetails&cid[]=' . $data['id'];
$this->setRedirect($link, $msg);
break;
case 9: //unban email
$result = $this->getJSModel('emailbanlist')->unbanEmailTicket($data['email'], $data['id']);
$msg = JSSupportticketMessage::getMessage($result,'UNBAN_EMAIL');
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetails&cid[]=' . $data['id'];
$this->setRedirect($link, $msg);
break;
case 7: //banemail and close ticket
$result = $ticket->banEmailAndCloseTicket($data['id'], $data['created'],$data['email']);
$msg = $result;
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetails&cid[]=' . $data['id'];
$this->setRedirect($link, $msg);
break;
case 11: //lock ticket
$result = $ticket->lockTicket($data['id']);
$msg = JSSupportticketMessage::getMessage($result,'LOCK');
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetails&cid[]=' . $data['id'];
$this->setRedirect($link, $msg);
break;
case 12: //unlock ticket
$result = $ticket->unlockTicket($data['id']);
$msg = JSSupportticketMessage::getMessage($result,'UNLOCK');
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetails&cid[]=' . $data['id'];
$this->setRedirect($link, $msg);
break;
}
break;
}
}
function enforcedelete() {
JSession::checkToken('get') or jexit(JText::_('JINVALID_TOKEN'));
$result = $this->getJSModel('ticket')->enforcedeleteTicket();
$msg = JSSupportticketMessage::getMessage($result,'TICKET');
$link = "index.php?option=com_jssupportticket&c=ticket&layout=tickets";
$this->setRedirect($link, $msg);
}
function delete() {
JSession::checkToken('get') or jexit(JText::_('JINVALID_TOKEN'));
$result = $this->getJSModel('ticket')->deleteTicket();
$msg = JSSupportticketMessage::getMessage($result,'TICKET');
$link = "index.php?option=com_jssupportticket&c=ticket&layout=tickets";
$this->setRedirect($link, $msg);
}
function addnewticket() {
$layoutName = JFactory::getApplication()->input->set('layout', 'formticket');
$this->display();
}
function cancelticket() {
$msg = JSSupportticketMessage::getMessage(CANCEL,'TICKET');
$link = "index.php?option=com_jssupportticket&c=ticket&layout=tickets";
$this->setRedirect($link, $msg);
}
function deleteattachment() {
JSession::checkToken('get') or jexit(JText::_('JINVALID_TOKEN'));
$jinput = JFactory::getApplication()->input;
$id = $jinput->get('id');
$ticketid = $jinput->get('ticketid');
$result = $this->getJSModel('attachments')->removeAttachment($id,$ticketid);
if($result == true){
$msg = JText::_("Attachment has been removed");
}else{
$msg = JText::_("Attachment has not been removed");
}
$link = "index.php?option=com_jssupportticket&c=ticket&task=addnewticket&cid[]=".$ticketid;
$this->setRedirect($link, $msg);
}
function editresponce() {
JSession::checkToken('get') or jexit(JText::_('JINVALID_TOKEN'));
$id = JFactory::getApplication()->input->get('id');
$returnvalue = $this->getJSModel('ticket')->editResponceAJAX($id);
echo $returnvalue;
JFactory::getApplication()->close();
}
function saveresponceajax() {
JSession::checkToken('get') or jexit(JText::_('JINVALID_TOKEN'));
global $mainframe;
$mainframe = JFactory::getApplication();
$id = JFactory::getApplication()->input->get('id');
//$responce = JFactory::getApplication()->input->get('val', '', '', 'string', JREQUEST_ALLOWHTML);
$responce = JFactory::getApplication()->input->get('val', '', 'raw');
$returnvalue = $this->getJSModel('ticket')->saveResponceAJAX($id, $responce);
if ($returnvalue != 1)
$returnvalue = JText::_('Mail has not been send');
echo $responce;
$mainframe->close();
}
function deleteresponceajax() {
JSession::checkToken('get') or jexit(JText::_('JINVALID_TOKEN'));
$id = JFactory::getApplication()->input->get('id');
$returnvalue = $this->getJSModel('ticket')->deleteResponceAJAX($id);
if ($returnvalue == 1)
$returnvalue = '<font color="green">' . JText::_('Mail has been deleted') . '</font>';
else
$returnvalue = '<font color="red">' . JText::_('Mail has not been deleted') . '</font>';
echo $returnvalue;
JFactory::getApplication()->close();
}
function getpremadeforinternalnote() {
JSession::checkToken('get') or jexit(JText::_('JINVALID_TOKEN'));
global $mainframe;
$mainframe = JFactory::getApplication();
$val = JFactory::getApplication()->input->get('val');
$returnvalue = $this->getJSModel('premade')->getPremadeForInternalNote($val);
$editor = JFactory::getConfig()->get('editor');
$editor = JEditor::getInstance($editor);
echo $returnvalue;
$mainframe->close();
}
function listhelptopicandpremade() {
JSession::checkToken('get') or jexit(JText::_('JINVALID_TOKEN'));
global $mainframe;
$mainframe = JFactory::getApplication();
$val = JFactory::getApplication()->input->get('val');
$returnvalue = $this->getJSModel('helptopic')->listHelpTopicAndPremade($val);
echo json_encode($returnvalue);
$mainframe->close();
}
function getdownloadbyid(){
JSession::checkToken('get') or jexit(JText::_('JINVALID_TOKEN'));
$id = JFactory::getApplication()->input->get('id');
$this->getJSModel('ticket')->getDownloadAttachmentById($id);
JFactory::getApplication()->close();
}
function downloadbyname(){
JSession::checkToken('get') or jexit(JText::_('JINVALID_TOKEN'));
$id = JFactory::getApplication()->input->get('id');
$name = JFactory::getApplication()->input->get('name');
$this->getJSModel('ticket')->getDownloadAttachmentByName( $name, $id );
JFactory::getApplication()->close();
}
function getReplyDataByID() {
JSession::checkToken('get') or jexit(JText::_('JINVALID_TOKEN'));
$returnvalue = $this->getJSModel('ticket')->getReplyDataByID();
echo $returnvalue;
JFactory::getApplication()->close();
}
function getTimeByReplyID() {
JSession::checkToken('get') or jexit(JText::_('JINVALID_TOKEN'));
$returnvalue = $this->getJSModel('ticket')->getTimeByReplyID();
echo $returnvalue;
JFactory::getApplication()->close();
}
function saveeditedtime() {
JSession::checkToken('post') or jexit(JText::_('JINVALID_TOKEN'));
$Itemid = JFactory::getApplication()->input->get('Itemid');
$data = JFactory::getApplication()->input->post->getArray();
$result = $this->getJSModel('ticket')->editTime($data);
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetails&cid[]='.$data['reply-tikcetid'];
$msg = JSSupportTicketMessage::getMessage($result,'TICKET');
$this->setRedirect($link, $msg);
}
function saveeditedtimenote() {
JSession::checkToken('post') or jexit(JText::_('JINVALID_TOKEN'));
$Itemid = JFactory::getApplication()->input->get('Itemid');
$data = JFactory::getApplication()->input->post->getArray();
$result = $this->getJSModel('ticket')->editTimeForNote($data);
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetails&cid[]='.$data['note-tikcetid'];
$msg = JSSupportTicketMessage::getMessage($result,'TICKET');
$this->setRedirect($link, $msg);
}
function saveeditedreply() {
JSession::checkToken('post') or jexit(JText::_('JINVALID_TOKEN'));
$Itemid = JFactory::getApplication()->input->get('Itemid');
$data = JFactory::getApplication()->input->post->getArray();
$result = $this->getJSModel('ticket')->editReply($data);
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetails&cid[]='.$data['reply-tikcetid'];
$msg = JSSupportTicketMessage::getMessage($result,'TICKET');
$this->setRedirect($link, $msg);
}
function getTicketsForMerging() {
JSession::checkToken('get') or jexit(JText::_('JINVALID_TOKEN'));
$returnvalue = $this->getJSModel('ticket')->getTicketsForMerging();
echo json_encode($returnvalue);
JFactory::getApplication()->close();
}
function getLatestReplyForMerging(){
JSession::checkToken('get') or jexit(JText::_('JINVALID_TOKEN'));
$returnvalue = $this->getJSModel('ticket')->getLatestReplyForMerging();
echo json_encode($returnvalue);
JFactory::getApplication()->close();
}
function mergeticket() {
JSession::checkToken('post') or jexit(JText::_('JINVALID_TOKEN'));
// $data = JRequest::get('post',JREQUEST_ALLOWRAW);
$data = JFactory::getApplication()->input->post->getArray();
$result = $this->getJSModel('ticket')->storeMergeTicket($data);
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetails&cid[]='.$data['secondaryticket'];
$msg = JSSupportTicketMessage::getMessage($result,'TICKETMERGE');
$this->setRedirect($link, $msg);
}
function display($cachable = false, $urlparams = false) {
$document = JFactory::getDocument();
$viewName = 'ticket';
$layoutName = JFactory::getApplication()->input->get('layout', 'tickets');
$viewType = $document->getType();
$view = $this->getView($viewName, $viewType);
$view->setLayout($layoutName);
$view->display();
}
}
?>