Your IP : 216.73.216.224
<?php
/**
* @Copyright Copyright (C) 2015 ... Ahmad Bilal
* @license GNU/GPL http://www.gnu.org/copyleft/gpl.html
* Company: Buruj Solutions
+ Contact: www.burujsolutions.com , info@burujsolutions.com
* Created on: May 22, 2015
^
+ Project: JS Tickets
^
*/
defined('_JEXEC') or die('Not Allowed');
jimport('joomla.application.component.model');
jimport('joomla.html.html');
class JSSupportticketModelEmail extends JSSupportTicketModel {
function __construct(){
parent::__construct();
}
function getFormData($id) {
$db = $this->getDbo();
$email;
if (isset($id)) {
if (!is_numeric($id))
return False;
$query = "SELECT * FROM `#__js_ticket_email` WHERE id =" . $id;
$db->setQuery($query);
$email = $db->loadObject();
}
$priority = $this->getJSModel('priority')->getPriority(JText::_('Select Priority'));
$config = $this->getJSModel('config')->getConfigByFor('default');
if (isset($email)) {
$priorityid = $email->priorityid;
$lists['priority'] = JHTML::_('select.genericList', $priority, 'priorityid', 'class="inputbox" ' . '', 'value', 'text', $priorityid);
} else {
$priorityid = '';
$lists['priority'] = JHTML::_('select.genericList', $priority, 'priorityid', 'class="inputbox" ' . '', 'value', 'text', $config['priority']);
}
$result[0] = $email;
$result[1] = '';
$result[2] = $lists;
return $result;
}
function storeEmail($data) {
if(!$data['id'])
if($this->checkAlreadyExist($data['email'])){
return ALREADY_EXIST;
}
if($data['password'] != ""){
$data['password'] = base64_encode($data['password']);
}
$row = $this->getTable('emails');
if (!$row->bind($data)) {
$this->setError($row->getError());
return SAVE_ERROR;
}
try
{
$row->store();
}
catch (RuntimeException $e)
{
$this->getJSModel('systemerrors')->updateSystemErrors($e);
$this->setError($e);
return SAVE_ERROR;
}
JSSupportticketMessage::$recordid = $row->id;
return SAVED;
}
function checkAlreadyExist($email){
$db = JFactory::getDbo();
$query = "SELECT COUNT(id) FROM `#__js_ticket_email` WHERE email = '".$email."'";
$db->setQuery($query);
$result = $db->loadResult();
if($result > 0)
return true;
else
return false;
}
function getAllEmails($searchemail, $searchtype, $limitstart, $limit) {
$type[] = array('value' => null, 'text' => JText::_('Select Email'));
$type[] = array('value' => 1, 'text' => JText::_('Yes'));
$type[] = array('value' => 0, 'text' => JText::_('No'));
$lists['autoresponcetype'] = JHTML::_('select.genericList', $type, 'filter_autoresponcetype', 'class="inputbox" ' . '', 'value', 'text', $searchtype);
$db = $this->getDbo();
//For Total Record
$query = "SELECT COUNT(id) From `#__js_ticket_email`";
$db->setQuery($query);
$total = $db->loadResult();
$query = "SELECT email.id, email.email, email.autoresponce, email.created, email.update,priority.priority
FROM `#__js_ticket_email` AS email
LEFT JOIN `#__js_ticket_priorities`AS priority ON priority.id=email.priorityid
WHERE email.status <> -1 ";
if (isset($searchemail) && $searchemail <> ''){
$searchemail = trim($searchemail);
$query .= " AND email.email LIKE " . $db->quote('%' . $searchemail . '%');
}
if (isset($searchtype) && $searchtype <> '') {
if (!is_numeric($searchtype))
return False;
$query .= " AND email.autoresponce =" . $searchtype;
}
$db->setQuery($query, $limitstart, $limit);
$emails = $db->loadObjectList();
if ($searchemail)
$lists['searchemail'] = $searchemail;
$result[0] = $emails;
$result[1] = $total;
$result[2] = $lists;
return $result;
}
function deleteEmail() {
$row = $this->getTable('emails');
$c_id = JFactory::getApplication()->input->get('cid', array(0), '', 'array');
foreach ($c_id as $id) {
if ($this->emailCanDelete($id) == true) {
if (!$row->delete($id)) {
$this->setError($row->getErrorMsg());
return DELETE_ERROR;
}
}
}
return DELETED;
}
function emailCanDelete($id) {
if (!is_numeric($id))
return FALSE;
$db = $this->getDBO();
$query = "SELECT COUNT(id) FROM `#__js_ticket_email` WHERE id=" . $id;
$db->setQuery($query);
$total = $db->loadResult();
if ($total > 0)
return true;
else
return false;
}
function getEmailList($title = ''){
$db= $this->getDbo();
$query="SELECT id, email FROM `#__js_ticket_email` WHERE status = 1 ORDER BY email ASC";
try{
$db->setQuery($query);
$rows=$db->loadObjectList();
$emaillist = array();
if($title)
$emaillist[]=array('value'=>'','text'=>$title);
foreach ($rows as $row) {
$emaillist[]=array('value'=>$row->id,'text'=>$row->email);
}
return $emaillist;
}
catch (RuntimeException $e){
$this->getJSModel('systemerrors')->updateSystemErrors($db->getErrorMsg());
return false;
}
}
function sendMail($mailfor, $action, $id = null, $tablename = null) {
if (!is_numeric($mailfor)) return false;
if (!is_numeric($action)) return false;
if ($id != null) if (!is_numeric($id)) return false;
$config = $this->getJSModel('config')->getConfigs();
switch ($mailfor) {
case 1: // Mail For Tickets
switch ($action) {
case 1: // New Ticket Created
$ticket = $this->getRecordByTablenameAndId('js_ticket_tickets', $id);
$username = $ticket->name;
$subject = $ticket->subject;
$trackingid = $ticket->ticketid;
$HelptopicName = $ticket->topic;
$email = $ticket->email;
$message = $ticket->message;
$matcharray = array(
'{USERNAME}' => $username,
'{SUBJECT}' => $subject,
'{TRACKINGID}' => $trackingid,
'{HELP_TOPIC}' => $HelptopicName,
'{EMAIL}' => $email,
'{MESSAGE}' => $message,
'{DEPARTMENT}' => $ticket->departmentname,
'{PRIORITY}' => $ticket->priority
);
// code for handling custom fields start
if(!empty($ticket->params)){
$data = json_decode($ticket->params,true);
}
$fields = $this->getJSModel('userfields')->getUserfieldsfor(1);
if( isset($data) && is_array($data) ){
foreach ($fields as $field) {
if($field->userfieldtype != 'file'){
$fvalue = '';
if(array_key_exists($field->field, $data)){
$fvalue = $data[$field->field];
}
$matcharray['{'.$field->field.'}'] = $fvalue;// match array new index for custom field
}
}
}
// code for handling custom fields end
$object = $this->getSenderEmailAndName($id);
$senderEmail = $object->email;
$senderName = $object->name;
// New ticket mail to User
$template = $this->getTemplateForEmail('ticket-new');
//Parsing template
$msgSubject = $template->subject;
$msgBody = $template->body;
$link = $this->setGuestUrl($trackingid,$email);
//echo $link;exit;
$matcharray['{TICKETURL}'] = $link;
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$msgBody .= '<input type="hidden" name="ticketid:' . $trackingid . '###user####" />';
$msgBody .= '<span style="display:none;" ticketid:' . $trackingid . '###user#### ></span>';
$this->sendEmail($email, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
// New ticket mail to admin
if ($config['new_ticket_admin'] == 1) {
$adminEmailid = $config['admin_email'];
$adminEmail = $this->getEmailById($adminEmailid);
$adminName = $this->getJoomlaNameByEmail($adminEmail);
$template = $this->getTemplateForEmail('ticket-new-admin');
$msgSubject = $template->subject;
$msgBody = $template->body;
$link = $this->setAdminUrl($id);
$matcharray['{TICKETURL}'] = $link;
//$matcharray['{USERNAME}'] = $adminName;
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$msgBody .= '<input type="hidden" name="ticketid:' . $trackingid . '###admin####" />';
$msgBody .= '<span style="display:none;" ticketid:' . $trackingid . '###admin#### ></span>';
$this->sendEmail($adminEmail, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
//Check to send email to department
$db = $this->getDbo();
$query = "SELECT dept.sendemail, email.email AS emailaddress
FROM `#__js_ticket_tickets` AS ticket
LEFT JOIN `#__js_ticket_departments` AS dept ON dept.id = ticket.departmentid
LEFT JOIN `#__js_ticket_email` AS email ON email.id = dept.emailid
WHERE ticket.id = ".$id;
$db->setQuery($query);
$dept_result = $db->loadObject();
if($dept_result){
if(isset($dept_result->sendemail) && $dept_result->sendemail == 1){
$deptemail = $dept_result->emailaddress;
$template = $this->getTemplateForEmail('ticket-new-admin');
$msgSubject = $template->subject;
$msgBody = $template->body;
$link = $this->setAdminUrl($id);
$matcharray['{TICKETURL}'] = $link;
$msgBody .= '<input type="hidden" name="ticketid:' . $trackingid . '###admin####" />';
$msgBody .= '<span style="display:none;" ticketid:' . $trackingid . '###admin#### ></span>';
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($deptemail, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
}
//New ticket mail to staff member
if ($config['new_ticket_staff'] == 1) {
// new
if(isset($ticket->staffid) AND is_numeric($ticket->staffid) AND $ticket->staffid>0){
//only send to assigned staff member
$staffmembers = $this->getJSModel('staff')->getStaffInfoByStaffId($ticket->staffid);
}else{
// Get All Staff member of the department of Current Ticket
$staffmembers = $this->getJSModel('staff')->getAllStaffMemberByDepId($ticket->departmentid);
}
foreach ($staffmembers AS $staff) {
if($staff->canemail == 1){
$template = $this->getTemplateForEmail('ticket-staff');
//Parsing template
$msgSubject = $template->subject;
$msgBody = $template->body;
$link = $this->setStaffUrl($id);
$matcharray['{TICKETURL}'] = $link;
$matcharray['{USERNAME}'] = $staff->firstname.' '.$staff->lastname;
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$msgBody .= '<input type="hidden" name="ticketid:' . $trackingid . '###staff####" />';
$msgBody .= '<span style="display:none;" ticketid:' . $trackingid . '###staff#### ></span>';
$this->sendEmail($staff->email, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
}
}
break;
case 2: // Close Ticket
$ticket = $this->getRecordByTablenameAndId('js_ticket_tickets', $id);
$username = $ticket->name;
$subject = $ticket->subject;
$trackingid = $ticket->ticketid;
$email = $ticket->email;
$message = $ticket->message;
$matcharray = array(
'{USERNAME}' => $username,
'{SUBJECT}' => $subject,
'{TRACKINGID}' => $trackingid,
'{EMAIL}' => $email,
'{MESSAGE}' => $message,
'{DEPARTMENT}' => $ticket->departmentname,
'{PRIORITY}' => $ticket->priority
);
// code for handling custom fields start
if(!empty($ticket->params)){
$data = json_decode($ticket->params,true);
}
$fields = $this->getJSModel('userfields')->getUserfieldsfor(1);
if( isset($data) && is_array($data) ){
foreach ($fields as $field) {
if($field->userfieldtype != 'file'){
$fvalue = '';
if(array_key_exists($field->field, $data)){
$fvalue = $data[$field->field];
}
$matcharray['{'.$field->field.'}'] = $fvalue;// match array new index for custom field
}
}
}
// code for handling custom fields end
$object = $this->getSenderEmailAndName($id);
$senderEmail = $object->email;
$senderName = $object->name;
$template = $this->getTemplateForEmail('close-tk');
// Close ticket mail to admin
if ($config['ticket_close_admin'] == 1) {
$adminEmailid = $config['admin_email'];
$adminEmail = $this->getEmailById($adminEmailid);
$link = $this->setAdminUrl($id);
$matcharray['{TICKETURL}'] = $link;
$msgSubject = $template->subject;
$msgBody = $template->body;
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($adminEmail, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
// Close ticket mail to staff member
if ($config['ticket_close_staff'] == 1) {
$staffEmail = $this->getJSModel('staff')->getStaffEmailByStaffId($ticket->staffid);
$link = $this->setStaffUrl($id);
$matcharray['{TICKETURL}'] = $link;
$msgSubject = $template->subject;
$msgBody = $template->body;
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($staffEmail, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
// New ticket mail to User
if ($config['ticket_close_user'] == 1) {
$link = $this->setUserUrl($id);
$matcharray['{TICKETURL}'] = $link;
$url = $this->getURL();
$private = $trackingid.','.$email;
$data = base64_encode($private);
$url .= '&c=feedback&task=showfeedbackform&jsticket='.$data;
$feedback_url = '<a href="'.$url.'" target="_blank">'. JText::_('Click here to give us feedback') .'</a>';
$matcharray['{FEEDBACKURL}'] = $feedback_url;
$msgSubject = $template->subject;
$msgBody = $template->body;
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($email, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
break;
case 3: // Delete Ticket
$session = JFactory::getApplication()->getSession();
$trackingid = $session->get('ticketid');
$email = $session->get('ticketemail');
$subject = $session->get('ticketsubject');
$matcharray = array(
'{TRACKINGID}' => $trackingid,
'{SUBJECT}' => $subject
);
$object = $this->getSenderEmailAndName(null);
$senderEmail = $object->email;
$senderName = $object->name;
$template = $this->getTemplateForEmail('delete-tk');
// Delete ticket mail to admin
if ($config['ticket_delete_admin'] == 1) {
$adminEmailid = $config['admin_email'];
$adminEmail = $this->getEmailById($adminEmailid);
$msgSubject = $template->subject;
$msgBody = $template->body;
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($adminEmail, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
// Delete ticket mail to staff
if ($config['ticket_delete_staff'] == 1) {
$staffEmail = $this->getJSModel('staff')->getStaffEmailByStaffId($data['staffid']);
$msgSubject = $template->subject;
$msgBody = $template->body;
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($staffEmail, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
// New ticket mail to User
if ($config['ticket_delete_user'] == 1) {
$msgSubject = $template->subject;
$msgBody = $template->body;
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($email, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
break;
case 4: // Reply Ticket (Admin/Staff Member)
$ticket = $this->getRecordByTablenameAndId('js_ticket_tickets', $id);
$username = $ticket->name;
$subject = $ticket->subject;
$trackingid = $ticket->ticketid;
$email = $ticket->email;
$message = $this->getJSModel('ticket')->getLatestReplyByTicketId($id);
$matcharray = array(
'{USERNAME}' => $username,
'{SUBJECT}' => $subject,
'{TRACKINGID}' => $trackingid,
'{EMAIL}' => $email,
'{MESSAGE}' => $message,
'{DEPARTMENT}' => $ticket->departmentname,
'{PRIORITY}' => $ticket->priority
);
// code for handling custom fields start
if(!empty($ticket->params)){
$data = json_decode($ticket->params,true);
}
$fields = $this->getJSModel('userfields')->getUserfieldsfor(1);
if( isset($data) && is_array($data) ){
foreach ($fields as $field) {
if($field->userfieldtype != 'file'){
$fvalue = '';
if(array_key_exists($field->field, $data)){
$fvalue = $data[$field->field];
}
$matcharray['{'.$field->field.'}'] = $fvalue;// match array new index for custom field
}
}
}
// code for handling custom fields end
$object = $this->getSenderEmailAndName($id);
$senderEmail = $object->email;
$senderName = $object->name;
$template = $this->getTemplateForEmail('responce-tk');
// Reply ticket mail to admin
if ($config['ticket_response_staff_admin'] == 1) {
$adminEmailid = $config['admin_email'];
$adminEmail = $this->getEmailById($adminEmailid);
$link = $this->setAdminUrl($id);
$matcharray['{TICKETURL}'] = $link;
$msgSubject = $template->subject;
$msgBody = $template->body;
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$msgBody .= '<input type="hidden" name="ticketid:' . $trackingid . '###admin####" />';
$this->sendEmail($adminEmail, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
// Reply ticket mail to staff
if ($config['ticket_response_staff_staff'] == 1) {
$staffEmail = $this->getJSModel('staff')->getStaffEmailByStaffId($ticket->staffid);
$link = $this->setStaffUrl($id);
$matcharray['{TICKETURL}'] = $link;
$msgSubject = $template->subject;
$msgBody = $template->body;
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$msgBody .= '<input type="hidden" name="ticketid:' . $trackingid . '###staff####" />';
$this->sendEmail($staffEmail, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
// New ticket mail to User
if ($config['ticket_response_staff_user'] == 1) {
$link = $this->setUserUrl($id);
$matcharray['{TICKETURL}'] = $link;
$msgSubject = $template->subject;
$msgBody = $template->body;
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$msgBody .= '<input type="hidden" name="ticketid:' . $trackingid . '###user####" />';
$this->sendEmail($email, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
break;
case 5: // Reply Ticket (Ticket Member)
$ticket = $this->getRecordByTablenameAndId('js_ticket_tickets', $id);
$username = $ticket->name;
$subject = $ticket->subject;
$trackingid = $ticket->ticketid;
$email = $ticket->email;
$message = $this->getJSModel('ticket')->getLatestReplyByTicketId($id);
$matcharray = array(
'{USERNAME}' => $username,
'{SUBJECT}' => $subject,
'{TRACKINGID}' => $trackingid,
'{EMAIL}' => $email,
'{MESSAGE}' => $message,
'{DEPARTMENT}' => $ticket->departmentname,
'{PRIORITY}' => $ticket->priority
);
// code for handling custom fields start
if(!empty($ticket->params)){
$data = json_decode($ticket->params,true);
}
$fields = $this->getJSModel('userfields')->getUserfieldsfor(1);
if( isset($data) && is_array($data) ){
foreach ($fields as $field) {
if($field->userfieldtype != 'file'){
$fvalue = '';
if(array_key_exists($field->field, $data)){
$fvalue = $data[$field->field];
}
$matcharray['{'.$field->field.'}'] = $fvalue;// match array new index for custom field
}
}
}
// code for handling custom fields end
$object = $this->getSenderEmailAndName($id);
$senderEmail = $object->email;
$senderName = $object->name;
$template = $this->getTemplateForEmail('reply-tk');
// New ticket mail to admin
if ($config['ticket_reply_user_admin'] == 1) {
$adminEmailid = $config['admin_email'];
$adminEmail = $this->getEmailById($adminEmailid);
$link = $this->setAdminUrl($id);
$matcharray['{TICKETURL}'] = $link;
$msgSubject = $template->subject;
$msgBody = $template->body;
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$msgBody .= '<input type="hidden" name="ticketid:' . $trackingid . '###admin####" />';
$this->sendEmail($adminEmail, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
// New ticket mail to staff
if ($config['ticket_reply_user_staff'] == 1) {
$staffEmail = $this->getJSModel('staff')->getStaffEmailByStaffId($ticket->staffid);
$link = $this->setStaffUrl($id);
$matcharray['{TICKETURL}'] = $link;
$msgSubject = $template->subject;
$msgBody = $template->body;
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$msgBody .= '<input type="hidden" name="ticketid:' . $trackingid . '###staff####" />';
$this->sendEmail($staffEmail, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
// New ticket mail to User
if ($config['ticket_reply_user_user'] == 1) {
$link = $this->setUserUrl($id);
$matcharray['{TICKETURL}'] = $link;
$msgSubject = $template->subject;
$msgBody = $template->body;
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$msgBody .= '<input type="hidden" name="ticketid:' . $trackingid . '###user####" />';
$this->sendEmail($email, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
break;
case 6: // Lock Ticket
$ticket = $this->getRecordByTablenameAndId('js_ticket_tickets', $id);
$username = $ticket->name;
$subject = $ticket->subject;
$trackingid = $ticket->ticketid;
$email = $ticket->email;
$matcharray = array(
'{USERNAME}' => $username,
'{SUBJECT}' => $subject,
'{TRACKINGID}' => $trackingid,
'{EMAIL}' => $email,
'{DEPARTMENT}' => $ticket->departmentname,
'{PRIORITY}' => $ticket->priority
);
// code for handling custom fields start
if(!empty($ticket->params)){
$data = json_decode($ticket->params,true);
}
$fields = $this->getJSModel('userfields')->getUserfieldsfor(1);
if( isset($data) && is_array($data) ){
foreach ($fields as $field) {
if($field->userfieldtype != 'file'){
$fvalue = '';
if(array_key_exists($field->field, $data)){
$fvalue = $data[$field->field];
}
$matcharray['{'.$field->field.'}'] = $fvalue;// match array new index for custom field
}
}
}
// code for handling custom fields end
$object = $this->getSenderEmailAndName($id);
$senderEmail = $object->email;
$senderName = $object->name;
$template = $this->getTemplateForEmail('lock-tk');
// New ticket mail to admin
if ($config['ticket_lock_admin'] == 1) {
$adminEmailid = $config['admin_email'];
$adminEmail = $this->getEmailById($adminEmailid);
$link = $this->setAdminUrl($id);
$msgSubject = $template->subject;
$msgBody = $template->body;
$matcharray['{TICKETURL}'] = $link;
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($adminEmail, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
// New ticket mail to staff
if ($config['ticket_lock_staff'] == 1) {
$staffEmail = $this->getJSModel('staff')->getStaffEmailByStaffId($ticket->staffid);
$link = $this->setStaffUrl($id);
$msgSubject = $template->subject;
$msgBody = $template->body;
$matcharray['{TICKETURL}'] = $link;
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($staffEmail, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
// New ticket mail to User
if ($config['ticket_lock_user'] == 1) {
$link = $this->setUserUrl($id);
$msgSubject = $template->subject;
$msgBody = $template->body;
$matcharray['{TICKETURL}'] = $link;
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($email, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
break;
case 7: // Unlock Ticket
$ticket = $this->getRecordByTablenameAndId('js_ticket_tickets', $id);
$username = $ticket->name;
$subject = $ticket->subject;
$trackingid = $ticket->ticketid;
$email = $ticket->email;
$matcharray = array(
'{USERNAME}' => $username,
'{SUBJECT}' => $subject,
'{TRACKINGID}' => $trackingid,
'{EMAIL}' => $email,
'{DEPARTMENT}' => $ticket->departmentname,
'{PRIORITY}' => $ticket->priority
);
// code for handling custom fields start
if(!empty($ticket->params)){
$data = json_decode($ticket->params,true);
}
$fields = $this->getJSModel('userfields')->getUserfieldsfor(1);
if( isset($data) && is_array($data) ){
foreach ($fields as $field) {
if($field->userfieldtype != 'file'){
$fvalue = '';
if(array_key_exists($field->field, $data)){
$fvalue = $data[$field->field];
}
$matcharray['{'.$field->field.'}'] = $fvalue;// match array new index for custom field
}
}
}
// code for handling custom fields end
$object = $this->getSenderEmailAndName($id);
$senderEmail = $object->email;
$senderName = $object->name;
$template = $this->getTemplateForEmail('unlock-tk');
// New ticket mail to admin
if ($config['ticket_unlock_admin'] == 1) {
$adminEmailid = $config['admin_email'];
$adminEmail = $this->getEmailById($adminEmailid);
$link = $this->setAdminUrl($id);
$msgSubject = $template->subject;
$msgBody = $template->body;
$matcharray['{TICKETURL}'] = $link;
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($adminEmail, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
// New ticket mail to staff
if ($config['ticket_unlock_staff'] == 1) {
$staffEmail = $this->getJSModel('staff')->getStaffEmailByStaffId($ticket->staffid);
$link = $this->setStaffUrl($id);
$msgSubject = $template->subject;
$msgBody = $template->body;
$matcharray['{TICKETURL}'] = $link;
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($staffEmail, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
// New ticket mail to User
if ($config['ticket_unlock_user'] == 1) {
$link = $this->setUserUrl($id);
$msgSubject = $template->subject;
$msgBody = $template->body;
$matcharray['{TICKETURL}'] = $link;
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($email, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
break;
case 8: // Markoverdue Ticket
$ticket = $this->getRecordByTablenameAndId('js_ticket_tickets', $id);
$trackingid = $ticket->ticketid;
$email = $ticket->email;
$subject = $ticket->subject;
$matcharray = array(
'{TRACKINGID}' => $trackingid,
'{SUBJECT}' => $subject,
'{DEPARTMENT}' => $ticket->departmentname,
'{PRIORITY}' => $ticket->priority
);
// code for handling custom fields start
if(!empty($ticket->params)){
$data = json_decode($ticket->params,true);
}
$fields = $this->getJSModel('userfields')->getUserfieldsfor(1);
if( isset($data) && is_array($data) ){
foreach ($fields as $field) {
if($field->userfieldtype != 'file'){
$fvalue = '';
if(array_key_exists($field->field, $data)){
$fvalue = $data[$field->field];
}
$matcharray['{'.$field->field.'}'] = $fvalue;// match array new index for custom field
}
}
}
// code for handling custom fields end
$object = $this->getSenderEmailAndName($id);
$senderEmail = $object->email;
$senderName = $object->name;
$template = $this->getTemplateForEmail('moverdue-tk');
// New ticket mail to admin
if ($config['ticket_overdue_admin'] == 1) {
$adminEmailid = $config['admin_email'];
$adminEmail = $this->getEmailById($adminEmailid);
$link = $this->setAdminUrl($id);
$msgSubject = $template->subject;
$msgBody = $template->body;
$matcharray['{TICKETURL}'] = $link;
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($adminEmail, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
// New ticket mail to staff
if ($config['ticket_overdue_staff'] == 1) {
$staffEmail = $this->getJSModel('staff')->getStaffEmailByStaffId($ticket->staffid);
$link = $this->setStaffUrl($id);
$msgSubject = $template->subject;
$msgBody = $template->body;
$matcharray['{TICKETURL}'] = $link;
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($staffEmail, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
// New ticket mail to User
if ($config['ticket_overdue_user'] == 1) {
$link = $this->setUserUrl($id);
$msgSubject = $template->subject;
$msgBody = $template->body;
$matcharray['{TICKETURL}'] = $link;
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($email, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
break;
case 9: // Mark in progress Ticket
$ticket = $this->getRecordByTablenameAndId('js_ticket_tickets', $id);
$trackingid = $ticket->ticketid;
$email = $ticket->email;
$subject = $ticket->subject;
$matcharray = array(
'{TRACKINGID}' => $trackingid,
'{SUBJECT}' => $subject,
'{DEPARTMENT}' => $ticket->departmentname,
'{PRIORITY}' => $ticket->priority
);
// code for handling custom fields start
if(!empty($ticket->params)){
$data = json_decode($ticket->params,true);
}
$fields = $this->getJSModel('userfields')->getUserfieldsfor(1);
if( isset($data) && is_array($data) ){
foreach ($fields as $field) {
if($field->userfieldtype != 'file'){
$fvalue = '';
if(array_key_exists($field->field, $data)){
$fvalue = $data[$field->field];
}
$matcharray['{'.$field->field.'}'] = $fvalue;// match array new index for custom field
}
}
}
// code for handling custom fields end
$object = $this->getSenderEmailAndName($id);
$senderEmail = $object->email;
$senderName = $object->name;
$template = $this->getTemplateForEmail('markprgs-tk');
// New ticket mail to admin
if ($config['ticket_progress_admin'] == 1) {
$adminEmailid = $config['admin_email'];
$adminEmail = $this->getEmailById($adminEmailid);
$link = $this->setAdminUrl($id);
$msgSubject = $template->subject;
$msgBody = $template->body;
$matcharray['{TICKETURL}'] = $link;
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($adminEmail, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
// New ticket mail to staff
if ($config['ticket_progress_staff'] == 1) {
$staffEmail = $this->getJSModel('staff')->getStaffEmailByStaffId($ticket->staffid);
$link = $this->setStaffUrl($id);
$msgSubject = $template->subject;
$msgBody = $template->body;
$matcharray['{TICKETURL}'] = $link;
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($staffEmail, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
// New ticket mail to User
if ($config['ticket_progress_user'] == 1) {
$link = $this->setUserUrl($id);
$msgSubject = $template->subject;
$msgBody = $template->body;
$matcharray['{TICKETURL}'] = $link;
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($email, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
break;
case 10: // Ban email and close Ticket
$ticket = $this->getRecordByTablenameAndId('js_ticket_tickets', $id);
$trackingid = $ticket->ticketid;
$email = $ticket->email;
$subject = $ticket->subject;
$matcharray = array(
'{EMAIL_ADDRESS}' => $email,
'{SUBJECT}' => $subject,
'{TRACKINGID}' => $trackingid,
'{DEPARTMENT}' => $ticket->departmentname,
'{PRIORITY}' => $ticket->priority
);
// code for handling custom fields start
if(!empty($ticket->params)){
$data = json_decode($ticket->params,true);
}
$fields = $this->getJSModel('userfields')->getUserfieldsfor(1);
if( isset($data) && is_array($data) ){
foreach ($fields as $field) {
if($field->userfieldtype != 'file'){
$fvalue = '';
if(array_key_exists($field->field, $data)){
$fvalue = $data[$field->field];
}
$matcharray['{'.$field->field.'}'] = $fvalue;// match array new index for custom field
}
}
}
// code for handling custom fields end
$object = $this->getSenderEmailAndName($id);
$senderEmail = $object->email;
$senderName = $object->name;
$template = $this->getTemplateForEmail('banemailcloseticket-tk');
$msgSubject = $template->subject;
$msgBody = $template->body;
// New ticket mail to admin
if ($config['ticker_ban_and_close_admin'] == 1) {
$adminEmailid = $config['admin_email'];
$adminEmail = $this->getEmailById($adminEmailid);
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($adminEmail, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
// New ticket mail to staff
if ($config['ticker_ban_and_close_staff'] == 1) {
$staffEmail = $this->getJSModel('staff')->getStaffEmailByStaffId($ticket->staffid);
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($staffEmail, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
// New ticket mail to User
if ($config['ticker_ban_and_close_user'] == 1) {
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($email, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
break;
case 11: // Priority change ticket
$ticket = $this->getRecordByTablenameAndId('js_ticket_tickets', $id);
$trackingid = $ticket->ticketid;
$subject = $ticket->subject;
$email = $ticket->email;
$Priority = $this->getJSModel('priority')->getPriorityById($ticket->priorityid);
$matcharray = array(
'{PRIORITY_TITLE}' => $Priority->priority,
'{SUBJECT}' => $subject,
'{TRACKINGID}' => $trackingid,
'{DEPARTMENT}' => $ticket->departmentname
);
// code for handling custom fields start
if(!empty($ticket->params)){
$data = json_decode($ticket->params,true);
}
$fields = $this->getJSModel('userfields')->getUserfieldsfor(1);
if( isset($data) && is_array($data) ){
foreach ($fields as $field) {
if($field->userfieldtype != 'file'){
$fvalue = '';
if(array_key_exists($field->field, $data)){
$fvalue = $data[$field->field];
}
$matcharray['{'.$field->field.'}'] = $fvalue;// match array new index for custom field
}
}
}
// code for handling custom fields end
$object = $this->getSenderEmailAndName($id);
$senderEmail = $object->email;
$senderName = $object->name;
$template = $this->getTemplateForEmail('pchnge-tk');
$msgSubject = $template->subject;
$msgBody = $template->body;
// New ticket mail to admin
if ($config['ticket_priority_admin'] == 1) {
$link = $this->setAdminUrl($id);
$matcharray['{TICKETURL}'] = $link;
$adminEmailid = $config['admin_email'];
$adminEmail = $this->getEmailById($adminEmailid);
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($adminEmail, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
// New ticket mail to staff
if ($config['ticket_priority_staff'] == 1) {
$staffEmail = $this->getJSModel('staff')->getStaffEmailByStaffId($ticket->staffid);
$link = $this->setStaffUrl($id);
$matcharray['{TICKETURL}'] = $link;
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($staffEmail, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
// New ticket mail to User
if ($config['ticket_priority_user'] == 1) {
$link = $this->setUserUrl($id);
$matcharray['{TICKETURL}'] = $link;
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($email, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
break;
case 12: // DEPARTMENT TRANSFER
$ticket = $this->getRecordByTablenameAndId('js_ticket_tickets', $id);
$trackingid = $ticket->ticketid;
$subject = $ticket->subject;
$email = $ticket->email;
$Department = $this->getJSModel('department')->getDepartmentById($ticket->departmentid);
$matcharray = array(
'{DEPARTMENT_TITLE}' => $Department,
'{SUBJECT}' => $subject,
'{TRACKINGID}' => $trackingid,
'{PRIORITY}' => $ticket->priority
);
// code for handling custom fields start
if(!empty($ticket->params)){
$data = json_decode($ticket->params,true);
}
$fields = $this->getJSModel('userfields')->getUserfieldsfor(1);
if( isset($data) && is_array($data) ){
foreach ($fields as $field) {
if($field->userfieldtype != 'file'){
$fvalue = '';
if(array_key_exists($field->field, $data)){
$fvalue = $data[$field->field];
}
$matcharray['{'.$field->field.'}'] = $fvalue;// match array new index for custom field
}
}
}
// code for handling custom fields end
$object = $this->getSenderEmailAndName($id);
$senderEmail = $object->email;
$senderName = $object->name;
$template = $this->getTemplateForEmail('deptrans-tk');
$msgSubject = $template->subject;
$msgBody = $template->body;
// New ticket mail to admin
if ($config['ticket_department_transfer_admin'] == 1) {
$adminEmailid = $config['admin_email'];
$adminEmail = $this->getEmailById($adminEmailid);
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($adminEmail, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
// New ticket mail to staff
if ($config['ticket_department_transfer_staff'] == 1) {
// Get All Staff member of the department of Current Ticket
$staffmembers = $this->getJSModel('staff')->getAllStaffMemberByDepId($ticket->departmentid);
foreach ($staffmembers AS $staff) {
if($staff->canemail == 1){
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$msgBody .= '<input type="hidden" name="ticketid:' . $trackingid . '###staff####" />';
echo '<br/>'.$msgBody;
$this->sendEmail($staff->email, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
}
}
// New ticket mail to User
if ($config['ticket_department_transfer_user'] == 1) {
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($email, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
break;
case 13: // REASSIGN TICKET TO STAFF
$ticket = $this->getRecordByTablenameAndId('js_ticket_tickets', $id);
$trackingid = $ticket->ticketid;
$email = $ticket->email;
$subject = $ticket->subject;
$Staff = $this->getJSModel('staff')->getMyName($ticket->staffid);
$matcharray = array(
'{STAFF_MEMBER_NAME}' => $Staff,
'{SUBJECT}' => $subject,
'{TRACKINGID}' => $trackingid,
'{DEPARTMENT}' => $ticket->departmentname,
'{PRIORITY}' => $ticket->priority
);
// code for handling custom fields start
if(!empty($ticket->params)){
$data = json_decode($ticket->params,true);
}
$fields = $this->getJSModel('userfields')->getUserfieldsfor(1);
if( isset($data) && is_array($data) ){
foreach ($fields as $field) {
if($field->userfieldtype != 'file'){
$fvalue = '';
if(array_key_exists($field->field, $data)){
$fvalue = $data[$field->field];
}
$matcharray['{'.$field->field.'}'] = $fvalue;// match array new index for custom field
}
}
}
// code for handling custom fields end
$object = $this->getSenderEmailAndName($id);
$senderEmail = $object->email;
$senderName = $object->name;
$template = $this->getTemplateForEmail('reassign-tk');
$msgSubject = $template->subject;
$msgBody = $template->body;
// New ticket mail to admin
$link = $this->setAdminUrl($id);
$matcharray['{TICKETURL}'] = $link;
if ($config['ticket_reassign_admin'] == 1) {
$adminEmailid = $config['admin_email'];
$adminEmail = $this->getEmailById($adminEmailid);
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($adminEmail, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
$msgSubject = $template->subject;
$msgBody = $template->body;
$matcharray = array(
'{STAFF_MEMBER_NAME}' => $Staff,
'{SUBJECT}' => $subject,
'{TRACKINGID}' => $trackingid
);
$link = $this->setStaffUrl($id);
$matcharray['{TICKETURL}'] = $link;
// New ticket mail to staff
if ($config['ticket_reassign_staff'] == 1) {
$staffEmail = $this->getJSModel('staff')->getStaffEmailByStaffId($ticket->staffid);
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($staffEmail, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
// New ticket mail to User
if ($config['ticket_reassign_user'] == 1) {
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($email, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
break;
case 14: // email to user for repling closed ticket
$ticketRecord = $this->getRecordByTablenameAndId('js_ticket_tickets', $id);
$Subject = $ticketRecord->subject;
$Email = $ticketRecord->email;
$matcharray = array(
'{SUBJECT}' => $Subject,
'{DEPARTMENT}' => $ticketRecord->departmentname,
'{PRIORITY}' => $ticketRecord->priority
);
// code for handling custom fields start
if(!empty($ticketRecord->params)){
$data = json_decode($ticketRecord->params,true);
}
$fields = $this->getJSModel('userfields')->getUserfieldsfor(1);
if( isset($data) && is_array($data) ){
foreach ($fields as $field) {
if($field->userfieldtype != 'file'){
$fvalue = '';
if(array_key_exists($field->field, $data)){
$fvalue = $data[$field->field];
}
$matcharray['{'.$field->field.'}'] = $fvalue;// match array new index for custom field
}
}
}
// code for handling custom fields end
$object = $this->getSenderEmailAndName($id);
$senderEmail = $object->email;
$senderName = $object->name;
$template = $this->getTemplateForEmail('mail-rpy-closed');
// New ticket mail to User
if ($config['ticket_reply_closed_ticket_user'] == 1) {
$msgBody = $template->body;
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($Email, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
break;
case 15: // Feedback email to user for closed ticket
$ticketRecord = $this->getRecordByTablenameAndId('js_ticket_tickets', $id);
$Subject = $ticketRecord->subject;
$Email = $ticketRecord->email;
$TrackingId = $ticketRecord->ticketid;
$close_date = date($config['date_format'], strtotime($ticketRecord->closed));
$username = $ticketRecord->name;
$url = $this->getURL();
$private = $TrackingId.','.$Email;
$data = base64_encode($private);
$url .= '&c=feedback&task=showfeedbackform&jsticket='.$data;
$link = "<a href=".$url.">";
$linkclosing = "</a>";
$url = $this->getURL();
$url .= '&c=ticket&layout=ticketdetail&jsticket='.$data;
$tracking_url = '<a href="'.$url.'" target="_blank">'. $TrackingId .'</a>';
$matcharray = array(
'{USER_NAME}' => $username,
'{TICKET_SUBJECT}' => $Subject,
'{TRACKING_ID}' => $tracking_url,
'{CLOSE_DATE}' => $close_date,
'{LINK}' => $link,
'{/LINK}' => $linkclosing,
'{DEPARTMENT}' => $ticketRecord->departmentname,
'{PRIORITY}' => $ticketRecord->priority
);
// code for handling custom fields start
if(!empty($ticketRecord->params)){
$data = json_decode($ticketRecord->params,true);
}
$fields = $this->getJSModel('userfields')->getUserfieldsfor(1);
if( isset($data) && is_array($data) ){
foreach ($fields as $field) {
if($field->userfieldtype != 'file'){
$fvalue = '';
if(array_key_exists($field->field, $data)){
$fvalue = $data[$field->field];
}
$matcharray['{'.$field->field.'}'] = $fvalue;// match array new index for custom field
}
}
}
// code for handling custom fields end
$object = $this->getSenderEmailAndName($id);
$senderEmail = $object->email;
$senderName = $object->name;
$template = $this->getTemplateForEmail('mail-feedback');
$msgSubject = $template->subject;
// New ticket mail to User
if ($config['ticket_feedback_user'] == 1) {
$msgBody = $template->body;
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($Email, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
break;
}
break;
case 2: // Ban Email
switch ($action) {
case 1: // Ban Email
if ($tablename != null)
$banemailRecord = $this->getRecordByTablenameAndId($tablename, $id);
else
$banemailRecord = $this->getRecordByTablenameAndId('js_ticket_email_banlist', $id);
$email = $banemailRecord->email;
$matcharray = array(
'{EMAIL_ADDRESS}' => $email
);
$object = $this->getDefaultSenderEmailAndName();
$senderEmail = $object->email;
$senderName = $object->name;
$template = $this->getTemplateForEmail('banemail-tk');
$msgSubject = $template->subject;
$msgBody = $template->body;
// New ticket mail to admin
if ($config['ticket_ban_email_admin'] == 1) {
$adminEmailid = $config['admin_email'];
$adminEmail = $this->getEmailById($adminEmailid);
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($adminEmail, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
// New ticket mail to staff
if ($config['ticket_ban_email_staff'] == 1) {
if ($tablename != null){
$staffEmail = $this->getJSModel('staff')->getStaffEmailByStaffId($banemailRecord->staffid);
}else{
$staffEmail = $this->getJSModel('staff')->getStaffEmailByStaffId($banemailRecord->submitter);
}
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($staffEmail, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
// New ticket mail to User
if ($config['ticket_ban_email_user'] == 1) {
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($email, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
break;
case 2: // Unban Email
if ($tablename != null)
$ticket = $this->getRecordByTablenameAndId($tablename, $id);
else
$ticket = $this->getRecordByTablenameAndId('js_ticket_tickets', $id);
$email = $ticket->email;
$matcharray = array(
'{EMAIL_ADDRESS}' => $email
);
$object = $this->getSenderEmailAndName($id);
$senderEmail = $object->email;
$senderName = $object->name;
$template = $this->getTemplateForEmail('unbanemail-tk');
$msgSubject = $template->subject;
$msgBody = $template->body;
// New ticket mail to admin
if ($config['unban_email_admin'] == 1) {
$adminEmailid = $config['admin_email'];
$adminEmail = $this->getEmailById($adminEmailid);
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($adminEmail, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
// New ticket mail to staff
if ($config['unban_email_staff'] == 1) {
if ($tablename != null)
$staffEmail = $this->getJSModel('staff')->getStaffEmailByStaffId($ticket->staffid);
else
$staffEmail = $this->getJSModel('staff')->getStaffEmailByStaffId($ticket->submitter);
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($staffEmail, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
// New ticket mail to User
if ($config['unban_email_user'] == 1) {
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($email, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
break;
}
break;
case 3: // Sending email alerts on mail system
switch ($action) {
case 1: // Store message
$mailRecord = $this->getMailRecordById($id);
$matcharray = array(
'{STAFF_MEMBER_NAME}' => $mailRecord->sendername,
'{SUBJECT}' => $mailRecord->subject,
'{MESSAGE}' => $mailRecord->message
);
$object = $this->getSenderEmailAndName(null);
$senderEmail = $object->email;
$senderName = $object->name;
$template = $this->getTemplateForEmail('mail-new');
$msgSubject = $template->subject;
$msgBody = $template->body;
$email = $mailRecord->receveremail;
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($email, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
break;
case 2: // Store reply
$mailRecord = $this->getMailRecordById($id, 1);
$matcharray = array(
'{STAFF_MEMBER_NAME}' => $mailRecord->sendername,
'{SUBJECT}' => $mailRecord->subject,
'{MESSAGE}' => $mailRecord->message
);
$object = $this->getSenderEmailAndName(null);
$senderEmail = $object->email;
$senderName = $object->name;
$template = $this->getTemplateForEmail('mail-rpy');
$msgSubject = $template->subject;
$msgBody = $template->body;
$email = $mailRecord->receveremail;
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($email, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
break;
}
break;
case 4: // GDPR
switch($action){
case 1: // erase data request email
$mailRecord = $this->getRecordByTablenameAndId($tablename, $id);
$matcharray = array(
'{SITETITLE}' => $config['title'],
'{USERNAME}' => $mailRecord->name,
'{CURRENT_YEAR}' => date('Y')
);
if($config['erase_data_request_user'] == 1){
$object = $this->getSenderEmailAndName(null);
$senderEmail = $object->email;
$senderName = $object->name;
$template = $this->getTemplateForEmail('delete-user-data');
$msgSubject = $template->subject;
$msgBody = $template->body;
$Email = $mailRecord->email;
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($Email, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
// Erase data request receive
if ($config['erase_data_request_admin'] == 1) {
$adminEmailid = $config['admin_email'];
$adminEmail = $this->getEmailById($adminEmailid);
$adminName = $this->getJoomlaNameByEmail($adminEmail);
$template = $this->getTemplateForEmail('delete-user-data-admin');
$msgSubject = $template->subject;
$msgBody = $template->body;
$link = $this->setAdminUrl($id);
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($adminEmail, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
break;
case 2: // user data delete
$mailRecord = $this->getRecordByTablenameAndId($tablename, $id);
$matcharray = array(
'{SITETITLE}' => $config['title'],
'{USERNAME}' => $mailRecord->name,
'{CURRENT_YEAR}' => date('Y')
);
if($config['delete_user_data'] == 1){
$object = $this->getSenderEmailAndName(null);
$senderEmail = $object->email;
$senderName = $object->name;
$template = $this->getTemplateForEmail('user-data-deleted');
$msgSubject = $template->subject;
$msgBody = $template->body;
$Email = $mailRecord->email;
$this->replaceMatches($msgSubject, $matcharray);
$this->replaceMatches($msgBody, $matcharray);
$this->sendEmail($Email, $msgSubject, $msgBody, $senderEmail, $senderName, '', $action);
}
break;
}
break;
}
}
private function sendSMTPmail($recevierEmail, $subject, $body, $senderEmail, $senderName, $attachments, $action){
if($recevierEmail == ''){
return;
}
require_once JPATH_LIBRARIES . '/vendor/phpmailer/phpmailer/class.phpmailer.php';
require_once JPATH_LIBRARIES . '/vendor/phpmailer/phpmailer/class.smtp.php';
$mail = new PHPMailer(true); // Passing `true` enables exceptions
try {
$emailconfig = $this->getSMTPEmailConfig($senderEmail);
$site_title = $this->getJSModel('config')->getConfigurationByName('title');
$senderName = $site_title;
//Server settings
//$mail->SMTPDebug = 2; // Enable verbose debug output
$mail->isSMTP(); // Set mailer to use SMTP
$mail->Host = $emailconfig->smtphost; // Specify main and backup SMTP servers
//$mail->Host = 'smtp1.example.com;smtp2.example.com'; // Specify main and backup SMTP servers
$mail->SMTPAuth = $emailconfig->smtpauthencation; // Enable SMTP authentication
//$mail->Username = $senderEmail; // SMTP username
$mail->Username = $emailconfig->name; // SMTP username
$mail->Password = base64_decode($emailconfig->password); // SMTP password
if($emailconfig->smtpsecure == 0){
$mail->SMTPSecure = 'ssl'; // Enable TLS encryption, `ssl` also accepted
}else{
$mail->SMTPSecure = 'tls';
}
$mail->Port = $emailconfig->mailport;
// TCP port to connect to
//Recipients
$mail->setFrom($senderEmail, $senderName);
// foreach ($recevierEmail as $key => $value) {
// $mail->addAddress($value, 'Name Of User'); // Add a recipient
// }
$mail->addAddress($recevierEmail); // Add a recipient
//$mail->addAddress('ellen@example.com'); // Name is optional
// $mail->addReplyTo('info@example.com', 'Information');
// $mail->addCC('xaid@burujsolutions.com');
//Attachments
if(!empty($attachments) && $attachments != ''){
$mail->addAttachment($attachments); // Add attachments
}
//$mail->addAttachment('/tmp/image.jpg', 'new.jpg'); // Optional name
//Content
$mail->isHTML(true); // Set email format to HTML
$mail->Subject = $subject;
$mail->Body = $body;
//$mail->AltBody = 'This is the body in plain text for non-HTML mail clients';
$mail->send();
//echo 'Message has been sent';
return 'Message has been sent';
} catch (Exception $e) {
$this->getJSModel('systemerrors')->updateSystemErrors('Message could not be sent. Mailer Error: '. $mail->ErrorInfo);
}
return;
}
private function getRecordByTablenameAndId($tablename, $id) {
if (!is_numeric($id))
return false;
$db = JFactory::getDBO();
switch($tablename){
case 'js_ticket_tickets':
$query = "SELECT ticket.*,department.departmentname,helptopic.topic,priority.priority "
. " FROM `#__" . $tablename . "` AS ticket "
. " LEFT JOIN `#__js_ticket_departments` AS department ON department.id = ticket.departmentid "
. " LEFT JOIN `#__js_ticket_help_topics` AS helptopic ON helptopic.id = ticket.helptopicid "
. " LEFT JOIN `#__js_ticket_priorities` AS priority ON priority.id = ticket.priorityid "
. " WHERE ticket.id = " . $id;
break;
default:
$query = "SELECT * FROM `#__" . $tablename . "` WHERE id = " . $id;
break;
}
$db->setQuery($query);
if (!$db->execute()) {
$this->getJSModel('systemerrors')->updateSystemErrors($db->getErrorMsg());
$db->setError($db->getErrorMsg());
return false;
}
$record = $db->loadObject();
return $record;
}
private function replaceMatches(&$string, $matcharray) {
foreach ($matcharray AS $find => $replace) {
$string = str_replace($find, $replace, $string);
}
}
private function getSenderEmailAndName($id) {
if ($id) {
if (!is_numeric($id))
return false;
$db = JFactory::getDBO();
$query = "SELECT email.email,email.name
FROM `#__js_ticket_tickets` AS ticket
JOIN `#__js_ticket_departments` AS department ON department.id = ticket.departmentid
JOIN `#__js_ticket_email` AS email ON email.id = department.emailid
WHERE ticket.id = " . $id;
$db->setQuery($query);
if (!$db->execute()) {
$this->getJSModel('systemerrors')->updateSystemErrors($db->getErrorMsg());
$db->setError($db->getErrorMsg());
return false;
}
$email = $db->loadObject();
} else {
$email = '';
}
if (empty($email)) {
$email = $this->getDefaultSenderEmailAndName();
}
return $email;
}
private function getDefaultSenderEmailAndName() {
$config = $this->getJSModel('config')->getConfigByFor('email');
$emailid = $config['alert_email'];
$db = JFactory::getDbo();
$query = "SELECT email,name FROM `#__js_ticket_email` WHERE id = " . $emailid;
$db->setQuery($query);
$email = $db->loadObject();
return $email;
}
function getEmailById($id) {
if (!is_numeric($id))
return false;
$db = $this->getDBO();
$query = "SELECT email FROM `#__js_ticket_email` WHERE id = " . $id;
$db->setQuery($query);
$email = $db->loadResult();
return $email;
}
private function getTemplateForEmail($templatefor) {
$db = $this->getDBO();
$query = "SELECT * FROM `#__js_ticket_emailtemplates` WHERE templatefor = " . $db->quote($templatefor);
$db->setQuery($query);
$template = $db->loadObject();
return $template;
}
function sendEmail($recevierEmail, $subject, $body, $senderEmail, $senderName, $attachments, $action) {
$enablesmtp = $this->checkSMTPEnableOrDisable($senderEmail);
if ($enablesmtp) {
$this->sendSMTPmail($recevierEmail, $subject, $body, $senderEmail, $senderName, $attachments, $action);
}else{
$this->sendEmailDefault($recevierEmail, $subject, $body, $senderEmail, $senderName, $attachments, $action);
}
}
private function sendEmailDefault($recevierEmail, $subject, $body, $senderEmail, $senderName, $attachments, $action) {
/*
$attachments = array( WP_CONTENT_DIR . '/uploads/file_to_attach.zip' );
$headers = 'From: My Name <myname@example.com>' . "\r\n";
wp_mail('test@example.org', 'subject', 'message', $headers, $attachments );
$action
For which action of $mailfor you want to send the mail
1 => New Ticket Create
2 => Close Ticket
3 => Delete Ticket
4 => Reply Ticket (Admin/Staff Member)
5 => Reply Ticket (Ticket member)
switch ($action) {
case 1:
do_action('jsst-beforeemailticketcreate', $recevierEmail, $subject, $body, $senderEmail);
break;
case 2:
do_action('jsst-beforeemailticketreply', $recevierEmail, $subject, $body, $senderEmail);
break;
case 3:
do_action('jsst-beforeemailticketclose', $recevierEmail, $subject, $body, $senderEmail);
break;
case 4:
do_action('jsst-beforeemailticketdelete', $recevierEmail, $subject, $body, $senderEmail);
break;
}
*/
if(empty($senderName)){
$senderName = $this->getJSModel('config')->getConfigurationByName('title');
}
$headers = 'From: ' . $senderName . ' <' . $senderEmail . '>' . "\r\n";
if(!empty($recevierEmail) && !empty($senderEmail)){
$message = JFactory::getMailer();
$message->addRecipient($recevierEmail);
$message->setSubject($subject);
$siteAddress = JURI::base();
//echo 'admin'.$adminEmail.$body;
$message->setBody($body);
$sender = array( $senderEmail, $senderName );
$message->setSender($sender);
$message->IsHTML(true);
$sent = $message->send();
return $sent;
}else return true;
}
function getMailRecordById($id, $replyto = null) {
if (!is_numeric($id))
return false;
$db = JFactory::getDBO();
if ($replyto == null) {
$query = "SELECT mail.subject,mail.message,CONCAT(staff.name,' ',staff.lastname) AS sendername
FROM `#__js_ticket_mail` AS mail
JOIN `#__js_ticket_staff` AS staff ON staff.id = mail.from
WHERE mail.id = " . $id;
} else {
$query = "SELECT mail.subject,reply.message,CONCAT(staff.name,' ',staff.lastname) AS sendername
FROM `#__js_ticket_mail` AS reply
JOIN `#__js_ticket_mail` AS mail ON mail.id = reply.replytoid
JOIN `#__js_ticket_staff` AS staff ON staff.id = reply.from
WHERE reply.id = " . $id;
}
$db->setQuery($query);
if (!$db->execute()) {
$this->getJSModel('systemerrors')->updateSystemErrors($db->getErrorMsg());
$db->setError($db->getErrorMsg());
return false;
}
$result = $db->loadObject();
return $result;
}
function getJoomlaNameByEmail($emailaddress){
$db = JFactory::getDbo();
$query = "SELECT name FROM `#__users` WHERE email = ".$db->quote($emailaddress);
$db->setQuery($query);
$name = $db->loadResult();
return $name;
}
function getURL(){
$url = JURI::root();
$url .= 'index.php?option=com_jssupportticket';
return $url;
}
function getAdminURL(){
$url = JURI::root();
$url .= 'administrator/index.php?option=com_jssupportticket';
return $url;
}
function setGuestUrl($trackingid,$email){
$url = $this->getURL();
$private = $trackingid.','.$email;
$data = base64_encode($private);
$url .= '&c=ticket&layout=ticketdetail&jsticket='.$data;
$link = '<a href="'.$url.'" target="_blank">'.JText::_('Ticket Detail').'</a>';
return $link;
}
function setUserUrl($id){
$url = $this->getURL();
$url .= '&c=ticket&layout=ticketdetail&id='.$id;
$link = '<a href="'.$url.'" target="_blank">'.JText::_('Ticket Detail').'</a>';
return $link;
}
function setStaffUrl($id){
$url = $this->getURL();
$url .= '&c=ticket&layout=ticketdetail&id='.$id;
$link = '<a href="'.$url.'" target="_blank">'.JText::_('Ticket Detail').'</a>';
return $link;
}
function setAdminUrl($id){
$url = $this->getAdminURL();
$url .= '&c=ticket&layout=ticketdetails&cid='.$id;
$link = '<a href="'.$url.'" target="_blank">'.JText::_('Ticket Detail').'</a>';
return $link;
}
function checkSMTPEnableOrDisable($senderemail){
if(!is_string($senderemail))
return false;
$db = JFactory::getDbo();
$query = "SELECT COUNT(id) FROM `#__js_ticket_email` WHERE email = ".$db->quote($senderemail). " AND smtpemailauth = 1"; // 1 For smtp 0 for default
$db->setQuery($query);
$total = $db->loadResult();
if($total > 0){
return true;
}else{
return false;
}
}
function getSMTPEmailConfig($senderemail){
$db = JFactory::getDbo();
$query = "SELECT * FROM `#__js_ticket_email` WHERE email = ".$db->quote($senderemail);
$db->setQuery($query);
$emailconfig = $db->loadObject();
return $emailconfig;
}
function sendTestEmail(){
$hosttype = JFactory::getApplication()->input->get('hosttype');
$hostname = JFactory::getApplication()->input->getString('hostname');
$ssl = JFactory::getApplication()->input->get('ssl');
$hostportnumber = JFactory::getApplication()->input->get('hostportnumber');
$emailaddress = JFactory::getApplication()->input->getString('emailaddress');
$username = JFactory::getApplication()->input->getString('username');
$password = JFactory::getApplication()->input->getString('password');
$smtpauthencation = JFactory::getApplication()->input->get('smtpauthencation');
require_once JPATH_LIBRARIES . '/vendor/phpmailer/phpmailer/class.phpmailer.php';
require_once JPATH_LIBRARIES . '/vendor/phpmailer/phpmailer/class.smtp.php';
$mail = new PHPMailer(true);
try {
$mail->isSMTP();
$mail->Host = $hostname;
//$mail->Host = 'smtp1.example.com;
$mail->SMTPAuth = $smtpauthencation;
$mail->Username = $username;
$mail->Password = $password;
if($ssl == 0){
$mail->SMTPSecure = 'ssl';
}else{
$mail->SMTPSecure = 'tls';
}
$mail->Port = $hostportnumber;
//Recipients
$senderName = $this->getJSModel('config')->getConfigurationByName('title');
$mail->setFrom($emailaddress, $senderName);
$config = $this->getJSModel('config')->getConfigs();
$adminEmailid = $config['admin_email'];
$adminEmail = $this->getEmailById($adminEmailid);
$adminName = $this->getJoomlaNameByEmail($adminEmail);
$mail->addAddress($adminEmail,$adminName);
$mail->isHTML(true);
$mail->Subject = 'SMPT Test email';
$mail->Body = 'This is body test for SMTP check email';
$responce = $mail->send();
$error['msg'] = 'Test email has been sent on : '. $adminEmail;
$error['type'] = 0;
} catch (Exception $e) {
$error['msg'] = 'Message could not be sent. Mailer Error: '. $mail->ErrorInfo;
$error['type'] = 1;
}
return json_encode($error);;
}
}
?>