Your IP : 216.73.216.224
<?php
/**
* @Copyright Copyright (C) 2012 ... Ahmad Bilal
* @license GNU/GPL http://www.gnu.org/copyleft/gpl.html
* Company: Buruj Solutions
+ Contact: www.burujsolutions.com , info@burujsolutions.com
* Created on: May 03, 2012
^
+ Project: JS Tickets
^
*/
defined('_JEXEC') or die('Not Allowed');
jimport('joomla.application.component.model');
jimport('joomla.html.html');
class JSSupportticketModelFeedback extends JSSupportTicketModel {
function __construct() {
parent::__construct();
}
function getFeedBackForFrom(){
$fields = $this->getJSModel('userfields')->getFieldsOrderingforForm(2);
return $fields;
}
function storeFeedback($data) {
$db = $this->getDBO();
//custom field code start
//custom field code start
$customflagforadd = false;
$customflagfordelete = false;
$custom_field_namesforadd = array();
$custom_field_namesfordelete = array();
$userfield = $this->getJSModel('userfields')->getUserfieldsfor(2);
$params = '';
foreach ($userfield AS $ufobj) {
$vardata = '';
if($ufobj->userfieldtype == 'file'){
if(isset($data[$ufobj->field.'_1']) && $data[$ufobj->field.'_1']== 0){
$vardata = $data[$ufobj->field.'_2'];
}else{
$vardata = $_FILES[$ufobj->field]['name'];
}
$config = $this->getJSModel('config')->getConfigByFor('default');
$model_attachment = $this->getJSModel('attachments');
$file_size = $config['filesize'];
if($_FILES[$ufobj->field]['size'] > ($file_size * 1024)){
$vardata = '';
}else{
if ($_FILES[$ufobj->field]['name'] != "") {
$is_allow = $model_attachment->checkExtension($_FILES[$ufobj->field]['name']);
if($is_allow == 'N'){
$vardata = '';
}else{
$vardata = $_FILES[$ufobj->field]['name'];
$customflagforadd=true;
$custom_field_namesforadd[]=$ufobj->field;
}
}
}
}else{
$vardata = isset($data[$ufobj->field]) ? $data[$ufobj->field] : '';
}
if(isset($data[$ufobj->field.'_1']) && $data[$ufobj->field.'_1'] == 1){
$customflagfordelete = true;
$custom_field_namesfordelete[]= $data[$ufobj->field.'_2'];
}
if($vardata != ''){
//had to comment this so that multpli field should work properly
// if($ufobj->userfieldtype == 'multiple'){
// $vardata = explode(',', $vardata[0]); // fixed index
// }
if(is_array($vardata)){
$vardata = implode(', ', $vardata);
}
$params[$ufobj->field] = htmlspecialchars($vardata);
}
}
if($data['id'] != ''){
if(is_numeric($data['id'])){
$db = $this->getDbo();
$query = "SELECT params FROM `#__js_ticket_tickets` WHERE id = " . $data['id'];
$db->setQuery($query);
$oParams = $db->loadResult();
if(!empty($oParams)){
$oParams = json_decode($oParams,true);
$unpublihsedFields = $this->getJSModel('userfields')->getUserUnpublishFieldsfor(2);
foreach($unpublihsedFields AS $field){
if(isset($oParams[$field->field])){
$params[$field->field] = $oParams[$field->field];
}
}
}
}
}
if (!empty($params)) {
$params = json_encode($params);
}
//$remarks = JFactory::getApplication()->input->get( 'remarks', '', 'post','string', JREQUEST_ALLOWHTML ); // use jsticket_message to avoid conflict
$remarks = JFactory::getApplication()->input->get('remarks', '', 'raw');
$data2['params'] = $params;
$data2['id'] = $data['id'];
$data2['ticketid'] = $data['ticketid'];
$data2['rating'] = $data['rating'];
$data2['remarks'] = $remarks;
$data2['status'] = 1;
$data2['created'] = $data['created'];
$row = $this->getTable('feedback');
if (!$row->bind($data2)) {
$this->setError($row->getError());
echo $row->getError();
$return_value = false;
}
if (!$row->store()) {
$this->updateSystemErrors($row->getError());
$this->setError($row->getError());
echo $row->getError();
$return_value = false;
}
if (isset($return_value) && $return_value == false) {
$message = $row->getError();
$this->activity_log->storeActivityLog($row->id, 1, $eventtype, $message, 'Error');
return SAVE_ERROR;
}
$ticketid = $data['ticketid'];
if($customflagfordelete == true){
foreach ($custom_field_namesfordelete as $key) {
$res = $this->getJSModel('ticket')->removeFileCustom($ticketid,$key);
}
}
//storing custom field attachments
if($customflagforadd == true){
foreach ($custom_field_namesforadd as $key) {
if ($_FILES[$key]['size'] > 0) { // logo
$res = $this->getJSModel('ticket')->uploadFileCustom($ticketid,$key);
}
}
}
return;
}
function getIdFromFeedbackId($ticketid) {
if (!is_numeric($ticketid))
return false;
$db = $this->getDBO();
$query = "SELECT id FROM `#__js_ticket_feedbacks`
WHERE ticketid = " . $ticketid;
$db->setQuery($query);
$result = $db->loadResult();
if($result > 0){
return false;
}else{
return true;
}
}
function getAllFeedbacks($subject,$ticketid,$staffid,$from,$departmentid,$limitstart,$limit){
$db = $this->getDBO();
$inquery = '';
if ($ticketid != null){
$ticketid = trim($ticketid);
$inquery .= " AND ticket.ticketid LIKE '%$ticketid%'";
}
if ($from != null){
$from = trim($from);
$inquery .= " AND ticket.name LIKE '%$from%'";
}
if ($subject != null) {
$subject = trim($subject);
$inquery .= " AND ticket.subject LIKE '%$subject%'";
}
if ($staffid) {
if (is_numeric($staffid)) {
$inquery .= " AND ticket.staffid = " . $staffid;
}
}
if ($departmentid) {
if (is_numeric($departmentid)) {
$inquery .= " AND ticket.departmentid = " . $departmentid;
}
}
//filter combo boxes
$departments = $this->getJSModel('department')->getDepartments();
$lists['subject'] = $subject;
$lists['from'] = $from;
$lists['ticketid'] = $ticketid;
$lists['staffmembers'] = JHTML::_('select.genericList', $this->getJSModel('staff')->getStaffMembers(), 'staffid', 'class="inputbox js-ticket-select-field " ' . '', 'value', 'text', $staffid);
$lists['departments'] = JHTML::_('select.genericList', $departments, 'departmentid', 'class="inputbox js-ticket-select-field " ' . '', 'value', 'text',$departmentid);
// Pagination
$query = "SELECT COUNT(feedback.id)
FROM `#__js_ticket_feedbacks` AS feedback
JOIN `#__js_ticket_tickets` AS ticket ON ticket.id = feedback.ticketid
LEFT JOIN `#__js_ticket_departments` AS department ON ticket.departmentid = department.id
LEFT JOIN `#__js_ticket_staff` AS staff ON ticket.staffid = staff.id
WHERE 1 = 1 ";
$query .= $inquery;
$db->setQuery($query);
$total = $db->loadResult();
if ($total <= $limitstart)
$limitstart = 0;
// Data
$query = "SELECT feedback.*,ticket.name, ticket.subject, ticket.id as ticketid, ticket.ticketid AS trackingid,ticket.name,department.departmentname ,staff.firstname,staff.lastname
FROM `#__js_ticket_feedbacks` AS feedback
JOIN `#__js_ticket_tickets` AS ticket ON ticket.id = feedback.ticketid
LEFT JOIN `#__js_ticket_departments` AS department ON ticket.departmentid = department.id
LEFT JOIN `#__js_ticket_staff` AS staff ON ticket.staffid = staff.id
WHERE 1 = 1 ";
$query .= $inquery;
$db->setQuery($query, $limitstart, $limit);
$result[0] = $db->loadObjectList();
$result[1] = $total;
$result[2] = $lists;
return $result;
}
// feed back email by cron job
function sendFeedbackMail() {
$db = $this->getDBO();
$config = $this->getJSModel('config')->getConfigs();
if($config['feedback_email_delay_type'] == 1){
$intrval_string = " date(DATE_ADD(closed,INTERVAL " . (int)$config['feedback_email_delay']." DAY)) < '".date("Y-m-d")."'";
}else{
$intrval_string = " DATE_ADD(closed,INTERVAL " .(int) $config['feedback_email_delay'] . " HOUR) < '".date("Y-m-d H:i:s")."'";
}
// select closed ticket
$query = "SELECT id FROM `#__js_ticket_tickets` WHERE ".$intrval_string." AND status = 4 AND (feedbackemail != 1 OR feedbackemail IS NULL) AND closed IS NOT NULL";
$db->setQuery($query);
$ticketids = $db->loadObjectList();
if(!empty($ticketids)){
foreach ($ticketids as $key) {
if(is_numeric($key->id)){
$this->sendFeedbackMailByTicketid($key->id);
}
}
}
return;
}
function sendFeedbackMailByTicketid($ticketid) {
$db = $this->getDBO();
if (!is_numeric($ticketid))
return false;
$query = "UPDATE `#__js_ticket_tickets` SET feedbackemail = 1 WHERE id = " . $ticketid;
$db->setQuery($query);
$db->execute();
$this->getJSModel('email')->sendMail(1,15,$ticketid); // 15 is for feedback email
return;
}
}
?>