Your IP : 216.73.216.224
<?php
/**
* @Copyright Copyright (C) 2012 ... Ahmad Bilal
* @license GNU/GPL http://www.gnu.org/copyleft/gpl.html
* Company: Buruj Solutions
+ Contact: www.burujsolutions.com , info@burujsolutions.com
* Created on: May 03, 2012
^
+ Project: JS Tickets
^
*/
defined('_JEXEC') or die('Not Allowed');
jimport('joomla.application.component.model');
jimport('joomla.html.html');
class JSSupportticketModelHelpTopic extends JSSupportTicketModel {
function __construct() {
parent::__construct();
}
function getHelpTopicForCombo($val,$title){
if(isset($val) && $val <>''){
if(!is_numeric($val)) return false;
$db = JFactory::getDBO();
$query = "SELECT id, topic FROM `#__js_ticket_help_topics` WHERE departmentid = ".$val." AND status = 1 ORDER BY topic DESC ";
try{
$db->setQuery( $query );
$rows = $db->loadObjectList();
}
catch (RuntimeException $e){
echo $db->stderr();
return false;
}
}
$helptopics = array();
if ($title) $helptopics[] = array('value' => null, 'text' => JText::_($title));
if(isset($rows)){
foreach($rows as $row){
$helptopics[] = array('value' => $row->id, 'text' => JText::_($row->topic));
}
}
return $helptopics;
}
function listHelpTopic($val){
if(!is_numeric($val)) return false;
$db = $this->getDBO();
$query = "SELECT id, topic FROM `#__js_ticket_help_topics` WHERE status = 1 AND departmentid = ".$val." ORDER BY topic ASC";
$db->setQuery($query);
$result = $db->loadObjectList();
if (isset($result)){
$return_value = "<select name='helptopicid' class='inputbox ' >\n";
$return_value .= "<option value='' >".JText::_('Help Topic')."</option> \n" ;
foreach($result as $row){
$return_value .= "<option value=\"$row->id\" >$row->topic</option> \n" ;
}
$return_value .= "</select>\n";
}else{
$return_value = "<select name='helptopicid' class='inputbox ' >\n";
$return_value .= "<option value='' >".JText::_('Help topic')."</option> \n" ;
$return_value .= "</select>\n";
}
return $return_value;
}
function listHelpTopicAndPremade($val){
if(!is_numeric($val)){
//return value
$return_value['helptopic'] = '<span class="js-ticket-error-premade">'.JText::_('No HelpTopic found').' </span>';
$return_value['premade'] = '<span class="js-ticket-error-premade">'.JText::_('No premade found').' </span>';
return $return_value;
}
$db = $this->getDBO();
//for helptopic
$query = "SELECT id, topic FROM `#__js_ticket_help_topics` WHERE status = 1 AND departmentid = ".$val." ORDER BY topic ASC";
$db->setQuery($query);
$result = $db->loadObjectList();
if (!empty($result)){
$reqhelptopicid = $this->getJSModel('userfields')->isFieldRequiredByField('helptopic') == 1 ? ' required' : '';
$helptopic = "<select name='helptopicid' id='helptopicid' class='inputbox js-form-select-field ".$reqhelptopicid."' >\n";
$helptopic .= "<option value='' >".JText::_('Help Topic')."</option> \n";
foreach($result as $row){
$helptopic .= "<option value=\"$row->id\" >".JText::_($row->topic)."</option> \n" ;
}
$helptopic .= "</select>\n";
}else{
$helptopic = '<span class="js-ticket-error-premade">'.JText::_('No HelpTopic found').' </span>';
}
//for premade
$query = "SELECT id, title FROM `#__js_ticket_department_message_premade` WHERE status = 1 AND departmentid = ".$val." ORDER BY title ASC";
$db->setQuery($query);
$result = $db->loadObjectList();
if (!empty($result)){
$premade = "<select name='' class='inputbox js-form-select-field ' onChange=\"getpremade('issue_summary', this.value ,append.checked)\" >\n";
$premade .= "<option value='' >".JText::_('Select Premade')."</option> \n" ;
foreach($result as $row){
$premade .= "<option value=\"$row->id\" >".JText::_($row->title)."</option> \n" ;
}
$premade .= "</select>\n";
}else{
$premade = '<span class="js-ticket-error-premade">'.JText::_('No premade found').' </span>';
}
//return value
$return_value['helptopic'] = $helptopic;
$return_value['premade'] = $premade;
return $return_value;
}
function checkForHelpTopicSetting($id){
if(!is_numeric($id)) return false;
$db = JFactory::getDBO();
$query = "Select helptopic.autoresponce
From `#__js_ticket_tickets` AS ticket
JOIN `#__js_ticket_help_topics` AS helptopic ON helptopic.id = ticket.helptopicid
where ticket.id = ".$id;
$db->setQuery( $query );
$helptopicsetting = $db->loadResult();
return $helptopicsetting;
}
// admins
function gethelpTopicForForm($id) {
$db = $this->getDbo();
$lists = array();
$result = array();
if ($id) {
if (is_numeric($id) == false)
return false;
$query = "SELECT helptopic.* FROM `#__js_ticket_help_topics` AS helptopic WHERE helptopic.id = " . $id;
$db->setQuery($query);
$helptopic = $db->loadObject();
}
$config = $this->getJSModel('config')->getConfigByFor('default');
if (isset($helptopic)) {
$lists['priority'] = JHtml::_('select.genericList', $this->getJSModel('priority')->getPriority(JText::_('Select Priority')), 'priorityid', 'class="inputbox required"' . '', 'value', 'text', $helptopic->priorityid);
$lists['department'] = JHTML::_('select.genericList', $this->getJSModel('department')->getDepartments(JText::_('Select Department')), 'departmentid', 'class="inputbox required" ' . '', 'value', 'text', $helptopic->departmentid);
} else {
$lists['priority'] = JHtml::_('select.genericList', $this->getJSModel('priority')->getPriority(JText::_('Select Priority')), 'priorityid', 'class="inputbox required"' . '', 'value', 'text', $config['priority']);
$lists['department'] = JHTML::_('select.genericList', $this->getJSModel('department')->getDepartments(JText::_('Select Department')), 'departmentid', 'class="inputbox required" ' . '', 'value', 'text', '');
}
if (isset($helptopic))
$result[0] = $helptopic;
$result[1] = $lists;
return $result;
}
function storeHelpTopic($data) {
$row = $this->getTable('helptopic');
if (!$row->bind($data)) {
$this->setError($row->getError());
return SAVE_ERROR;
}
if (!$row->check()) {
$this->setError($row->getError());
return SAVE_ERROR;
}
if (!$row->store()) {
$this->getJSModel('systemerrors')->updateSystemErrors($row->getError());
$this->setError($row->getError());
return SAVE_ERROR;
}
JSSupportticketMessage::$recordid = $row->id;
return SAVED;
}
function getAllHelpTopices($helptopic, $statusid, $limitstart, $limit) {
$db = $this->getDbo();
$result = array();
$status [] = array('value' => null, 'text' => JText::_('Status'));
$status [] = array('value' => 1, 'text' => JText::_('Active'));
$status [] = array('value' => 0, 'text' => JText::_('Disabled'));
$lists['status'] = JHTML::_('select.genericList', $status, 'filter_ht_statusid', 'class="inputbox js-ticket-select-field" ' . '', 'value', 'text', $statusid);
$query = "SELECT count(id) FROM `#__js_ticket_help_topics` AS helptopic WHERE helptopic.status <> -1";
if ($helptopic){
$helptopic = trim($helptopic);
$query .= " AND helptopic.topic LIKE " . $db->quote('%'.$helptopic.'%');
}
if ($statusid){
if(is_numeric($statusid))
$query .=" AND helptopic.status = " . $statusid;
}
$db->setQuery($query);
$total = $db->loadResult();
if ($total <= $limitstart)
$limitstart = 0;
$query = " SELECT helptopic.* ,dep.departmentname AS departmentname,priority.priority AS priority
FROM `#__js_ticket_help_topics` AS helptopic
JOIN `#__js_ticket_departments` AS dep on helptopic.departmentid = dep.id
LEFT JOIN `#__js_ticket_priorities` AS priority on helptopic.priorityid = priority.id
WHERE helptopic.status <> -1 ";
if (isset($helptopic) && $helptopic <> ''){
$helptopic = trim($helptopic);
$query .= " AND helptopic.topic LIKE " . $db->quote('%'.$helptopic.'%');
}
if (isset($statusid) && $statusid <> '') {
if (!is_numeric($statusid))
return False;
$query .=" AND helptopic.status = " . $statusid;
}
$db->setQuery($query, $limitstart, $limit);
$helptopicdata = $db->loadObjectList();
if ($helptopic)
$lists['helptopic'] = $helptopic;
$result[0] = $helptopicdata;
$result[1] = $total;
$result[2] = $lists;
return $result;
}
function deleteHelpTopic() {
$cids = JFactory::getApplication()->input->get('cid', array(0), null, 'array');
$row = $this->getTable('helptopic');
foreach ($cids as $cid) {
if ($this->helpTopicCanDelete($cid) == true) {
if (!$row->delete($cid)) {
$this->setError($row->getErrorMsg());
return DELETE_ERROR;
}
}else{
return IN_USE;
}
}
return DELETED;
}
function helpTopicCanDelete($id) {
if (is_numeric($id) == false)
return false;
$db = $this->getDBO();
$query = "SELECT
(SELECT COUNT(id) FROM `#__js_ticket_tickets` WHERE helptopicid = " . $id." )
";
$db->setQuery($query);
$total = $db->loadResult();
if ($total > 0)
return false;
else
return true;
}
}
?>