Your IP : 216.73.216.224
<?php
/**
* @Copyright Copyright (C) 2015 ... Ahmad Bilal
* @license GNU/GPL http://www.gnu.org/copyleft/gpl.html
* Company: Buruj Solutions
+ Contact: www.burujsolutions.com , info@burujsolutions.com
* Created on: May 22, 2015
^
+ Project: JS Tickets
^
*/
defined('_JEXEC') or die('Not Allowed');
jimport('joomla.application.component.model');
jimport('joomla.html.html');
class JSSupportticketModelJSSupportticket extends JSSupportTicketModel{
function __construct() {
parent::__construct();
}
function getTicketsSummaryForAdminModule($month_back = 1){
if(!is_numeric($month_back)){
$month_back = 1;
}
$db = JFactory::getDbo();
$result = array();
$curdate = date('Y-m-d');
$fromdate = date('Y-m-d', strtotime("now -".$month_back." month"));
$query = "SELECT COUNT(id) FROM `#__js_ticket_tickets` WHERE status = 0 AND (lastreply = '0000-00-00 00:00:00' OR lastreply IS NULL) AND date(created) >= ".$db->quote($fromdate)." AND date(created) <= ".$db->quote($curdate);
$db->setQuery($query);
$openticket = $db->loadResult();
$query = "SELECT COUNT(id) FROM `#__js_ticket_tickets` WHERE isanswered = 1 AND status != 4 AND status != 0 AND date(created) >= ".$db->quote($fromdate)." AND date(created) <= ".$db->quote($curdate);
$db->setQuery($query);
$answeredticket = $db->loadResult();
$query = "SELECT COUNT(id) FROM `#__js_ticket_tickets` WHERE isoverdue = 1 AND status != 4 AND date(created) >= ".$db->quote($fromdate)." AND date(created) <= ".$db->quote($curdate);
$db->setQuery($query);
$overdueticket = $db->loadResult();
$query = "SELECT COUNT(id) FROM `#__js_ticket_tickets` WHERE isanswered != 1 AND status != 4 AND (lastreply != '0000-00-00 00:00:00') AND date(created) >= ".$db->quote($fromdate)." AND date(created) <= ".$db->quote($curdate);
$db->setQuery($query);
$pendingticket = $db->loadResult();
$result = array();
$result['new'] = $openticket;
$result['answered'] = $answeredticket;
$result['overdue'] = $overdueticket;
$result['pending'] = $pendingticket;
return $result;
}
function getLatestTicketsAdminModule(){
$db = JFactory::getDbo();
$query = "SELECT ticket.id,ticket.ticketid,ticket.subject,ticket.name,ticket.created,priority.priority,priority.prioritycolour,ticket.status
FROM `#__js_ticket_tickets` AS ticket
JOIN `#__js_ticket_priorities` AS priority ON priority.id = ticket.priorityid
ORDER BY ticket.status ASC, ticket.created DESC LIMIT 0, 5";
$db->setQuery($query);
$result['tickets'] = $db->loadObjectList();
$result['date_format'] = $this->getJSModelForAdminMP('config')->getConfigurationByName('date_format');
return $result;
}
function getControlPanelData(){
$db = JFactory::getDbo();
$result = array();
$curdate = date('Y-m-d');
$fromdate = date('Y-m-d', strtotime("now -1 month"));
$query = "SELECT priority.priority,(SELECT COUNT(id) FROM `#__js_ticket_tickets` WHERE priorityid = priority.id AND status = 0 AND (lastreply = '0000-00-00 00:00:00' OR lastreply IS NULL) AND date(created) >= ".$db->quote($fromdate)." AND date(created) <= ".$db->quote($curdate)." ) AS totalticket
FROM `#__js_ticket_priorities` AS priority ORDER BY priority.priority";
$db->setQuery($query);
$openticket_pr = $db->loadObjectList();
$query = "SELECT priority.priority,(SELECT COUNT(id) FROM `#__js_ticket_tickets` WHERE priorityid = priority.id AND isanswered = 1 AND status != 4 AND status != 0 AND date(created) >= ".$db->quote($fromdate)." AND date(created) <= ".$db->quote($curdate).") AS totalticket
FROM `#__js_ticket_priorities` AS priority ORDER BY priority.priority";
$db->setQuery($query);
$answeredticket_pr = $db->loadObjectList();
$query = "SELECT priority.priority,(SELECT COUNT(id) FROM `#__js_ticket_tickets` WHERE priorityid = priority.id AND isoverdue = 1 AND status != 4 AND date(created) >= ".$db->quote($fromdate)." AND date(created) <= ".$db->quote($curdate).") AS totalticket
FROM `#__js_ticket_priorities` AS priority ORDER BY priority.priority";
$db->setQuery($query);
$overdueticket_pr = $db->loadObjectList();
$query = "SELECT priority.priority,(SELECT COUNT(id) FROM `#__js_ticket_tickets` WHERE priorityid = priority.id AND isanswered != 1 AND status != 4 AND (lastreply != '0000-00-00 00:00:00') AND date(created) >= ".$db->quote($fromdate)." AND date(created) <= ".$db->quote($curdate).") AS totalticket
FROM `#__js_ticket_priorities` AS priority ORDER BY priority.priority";
$db->setQuery($query);
$pendingticket_pr = $db->loadObjectList();
$query = "SELECT priority.priority,(SELECT COUNT(id) FROM `#__js_ticket_tickets` WHERE priorityid = priority.id AND date(created) >= ".$db->quote($fromdate)." AND date(created) <= ".$db->quote($curdate).") AS totalticket
FROM `#__js_ticket_priorities` AS priority ORDER BY priority.priority";
$db->setQuery($query);
$totalticket_pr = $db->loadObjectList();
$result['stack_chart_horizontal']['title'] = "['".JText::_("Tickets")."',";
$result['stack_chart_horizontal']['data'] = "['".JText::_("Overdue")."',";
foreach($overdueticket_pr AS $pr){
$result['stack_chart_horizontal']['title'] .= "'".JText::_($pr->priority)."',";
$result['stack_chart_horizontal']['data'] .= $pr->totalticket.",";
}
$result['stack_chart_horizontal']['title'] .= "]";
$result['stack_chart_horizontal']['data'] .= "],['".JText::_("Pending")."',";
foreach($pendingticket_pr AS $pr){
$result['stack_chart_horizontal']['data'] .= $pr->totalticket.",";
}
$result['stack_chart_horizontal']['data'] .= "],['".JText::_("Answered")."',";
foreach($answeredticket_pr AS $pr){
$result['stack_chart_horizontal']['data'] .= $pr->totalticket.",";
}
$result['stack_chart_horizontal']['data'] .= "],['".JText::_("New")."',";
foreach($openticket_pr AS $pr){
$result['stack_chart_horizontal']['data'] .= $pr->totalticket.",";
}
$result['stack_chart_horizontal']['data'] .= "]";
//To show priority colors on chart
$jsonColorList = "[";
$query = "SELECT prioritycolour FROM `#__js_ticket_priorities` ORDER BY priority ";
$db->setQuery($query);
foreach($db->loadObjectList() as $priority){
$jsonColorList.= "'".$priority->prioritycolour."',";
}
$jsonColorList .= "]";
$result['stack_chart_horizontal']['colors'] = $jsonColorList;
//end priority colors
$result['ticket_total']['openticket'] = 0;
$result['ticket_total']['overdueticket'] = 0;
$result['ticket_total']['pendingticket'] = 0;
$result['ticket_total']['answeredticket'] = 0;
$result['ticket_total']['totalticket'] = 0;
$count = count($openticket_pr);
for($i = 0;$i < $count; $i++){
$result['ticket_total']['openticket'] += $openticket_pr[$i]->totalticket;
$result['ticket_total']['overdueticket'] += $overdueticket_pr[$i]->totalticket;
$result['ticket_total']['pendingticket'] += $pendingticket_pr[$i]->totalticket;
$result['ticket_total']['answeredticket'] += $answeredticket_pr[$i]->totalticket;
$result['ticket_total']['totalticket'] += $totalticket_pr[$i]->totalticket;
}
//today tickets for chart
$query = "SELECT priority.priority,(SELECT COUNT(id) FROM `#__js_ticket_tickets` WHERE priorityid = priority.id AND date(created) = '".$curdate."') AS totalticket
FROM `#__js_ticket_priorities` AS priority ORDER BY priority.priority";
$db->setQuery($query);
$priorities = $db->loadObjectList();
$result['today_ticket_chart']['title'] = "['".JText::_('Priority')."',";
$result['today_ticket_chart']['data'] = "['',";
foreach($priorities AS $pr){
$result['today_ticket_chart']['title'] .= "'".JText::_($pr->priority)."',";
$result['today_ticket_chart']['data'] .= $pr->totalticket.",";
}
$result['today_ticket_chart']['title'] .= "]";
$result['today_ticket_chart']['data'] .= "]";
$query = "SELECT ticket.id,ticket.ticketid,ticket.subject,ticket.name,ticket.created,priority.priority,priority.prioritycolour,ticket.status
FROM `#__js_ticket_tickets` AS ticket
JOIN `#__js_ticket_priorities` AS priority ON priority.id = ticket.priorityid
ORDER BY ticket.status ASC, ticket.created DESC LIMIT 0, 5";
$db->setQuery($query);
$result['tickets'] = $db->loadObjectList();
return $result;
}
function getStaffLatestTickets() {
$db = JFactory::getDbo();
$result = array();
$user = JSSupportticketCurrentUser::getInstance();
if($user->getIsGuest()){
return false;
}
$staffid = $user->getStaffid();
$query = "SELECT ticket.id,ticket.ticketid,ticket.subject,ticket.name,ticket.created,priority.priority,priority.prioritycolour,ticket.status,department.departmentname,CONCAT(staff.firstname ,' ' ,staff.lastname) AS staffname,staff.id AS staffid, staff.photo AS staffphoto
FROM `#__js_ticket_tickets` AS ticket
JOIN `#__js_ticket_priorities` AS priority ON priority.id = ticket.priorityid
LEFT JOIN `#__js_ticket_departments` AS department ON ticket.departmentid = department.id
LEFT JOIN `#__js_ticket_staff` AS staff ON ticket.staffid = staff.id
WHERE ticket.departmentid IN (SELECT dept.departmentid FROM `#__js_ticket_acl_user_access_departments` AS dept WHERE dept.staffid = $staffid)
ORDER BY ticket.status ASC, ticket.created DESC LIMIT 0, 5";
$db->setQuery($query);
$result = $db->loadObjectList();
return $result;
}
function getStaffControlPanelData() {
$db = JFactory::getDbo();
$result = array();
$query = "SELECT COUNT(id) FROM `#__js_ticket_tickets`";
$db->setQuery($query);
$total_ticket = $db->loadResult();
$query = "SELECT COUNT(id) FROM `#__js_ticket_departments`";
$db->setQuery($query);
$total_department = $db->loadResult();
$query = "SELECT COUNT(id) FROM `#__js_ticket_staff`";
$db->setQuery($query);
$total_staff = $db->loadResult();
$query = "SELECT COUNT(id) FROM `#__js_ticket_feedbacks`";
$db->setQuery($query);
$total_feedback = $db->loadResult();
$result = array();
$result['totalticket'] = $total_ticket;
$result['totaldepartment'] = $total_department;
$result['totalstaff'] = $total_staff;
$result['totalfeedback'] = $total_feedback;
return $result;
}
function storeTheme($data) {
$base = substr(JPATH_BASE,0,(strlen(JPATH_BASE)-14));
$filepath = $base.'/components/com_jssupportticket/include/css/color.php';
$filestring = file_get_contents($filepath);
$this->replaceString($filestring, 1, $data);
$this->replaceString($filestring, 2, $data);
$this->replaceString($filestring, 3, $data);
$this->replaceString($filestring, 4, $data);
$this->replaceString($filestring, 5, $data);
$this->replaceString($filestring, 6, $data);
$this->replaceString($filestring, 7, $data);
if (file_put_contents($filepath, $filestring)) {
return true;
} else {
return false;
}
}
function replaceString(&$filestring, $colorNo, $data) {
if (strstr($filestring, '$color' . $colorNo)) {
$path1 = strpos($filestring, '$color' . $colorNo);
$path2 = strpos($filestring, ';', $path1);
$filestring = substr_replace($filestring, '$color' . $colorNo . ' = "' . $data['color' . $colorNo] . '";', $path1, $path2 - $path1 + 1);
}
}
function getColorCode($filestring, $colorNo) {
if (strstr($filestring, '$color' . $colorNo)) {
$path1 = strpos($filestring, '$color' . $colorNo);
$path1 = strpos($filestring, '#', $path1);
$path2 = strpos($filestring, ';', $path1);
$colorcode = substr($filestring, $path1, $path2 - $path1 - 1);
return $colorcode;
}
}
function getCurrentTheme() {
$filepath = '../components/com_jssupportticket/include/css/color.php';
$filestring = file_get_contents($filepath);
$theme['color1'] = $this->getColorCode($filestring, 1);
$theme['color2'] = $this->getColorCode($filestring, 2);
$theme['color3'] = $this->getColorCode($filestring, 3);
$theme['color4'] = $this->getColorCode($filestring, 4);
$theme['color5'] = $this->getColorCode($filestring, 5);
$theme['color6'] = $this->getColorCode($filestring, 6);
$theme['color7'] = $this->getColorCode($filestring, 7);
$result[0] = $theme;
return $result;
}
function getListTranslations() {
$result = array();
$result['error'] = false;
$path = JPATH_ADMINISTRATOR.'/language';
if( ! is_writeable($path)){
$result['error'] = JText::_('Dir is not writeable').' '.$path;
}else{
if($this->isConnected()){
$version = $this->getJSModel('config')->getConfigByFor('version');
if(!isset($version['versiontype'])){
$version['versiontype'] = $this->getJSModel('config')->getConfigurationByName('versiontype');
}
$url = "https://www.joomsky.com/translations/api/1.0/index.php";
$post_data['product'] ='js-support-ticket-joomla';
$post_data['domain'] = JURI::root();
$post_data['producttype'] = $version['versiontype'];
$post_data['productcode'] = 'jssupportticket';
if(isset($version['version'])) $productversion = $version['version']; else $productversion = "";
$post_data['productversion'] = $productversion;
$post_data['JVERSION'] = JVERSION;
$post_data['method'] = 'getTranslations';
$ch = curl_init();
curl_setopt($ch, CURLOPT_URL, $url);
curl_setopt($ch, CURLOPT_POSTFIELDS, $post_data);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, FALSE);
curl_setopt($ch, CURLOPT_SSL_VERIFYHOST, 2);
$response = curl_exec($ch);
curl_close($ch);
$result['data'] = $response;
}else{
$result['error'] = JText::_('Unable to connect to server');
}
}
$result = json_encode($result);
return $result;
}
function makeLanguageCode($lang_name , $path){
if( strpos($lang_name, '_') !== false ) {
$lang_name = str_replace('_', '-', $lang_name);
}else{
if($lang_name == 'en'){
$lang_name = $lang_name.'-'.strtoupper('gb');
}elseif($lang_name == 'sv'){
$lang_name = $lang_name.'-'.strtoupper('se');
}elseif($lang_name == 'ar'){
$lang_folders = scandir($path);
$n = count($lang_folders);
for ($i = 0; $i < $n; $i++) {
if($lang_folders[$i] == 'ar-SA'){
$lang_name = $lang_folders[$i];
$i = $n;
}elseif ($lang_folders[$i] == 'ar-EG'){
$lang_name = $lang_folders[$i];
$i = $n;
}elseif ($lang_folders[$i] == 'ar-AA'){
$lang_name = $lang_folders[$i];
$i = $n;
}
}
}else{
$lang_name = $lang_name.'-'.strtoupper($lang_name);
}
}
return $lang_name;
}
function validateAndShowDownloadFileName( $lang_name ){
if($lang_name == '')
return '';
$result = array();
$path = JPATH_ADMINISTRATOR.'/language';
$final_name = $this->makeLanguageCode($lang_name , $path);
$result['error'] = false;
if(!file_exists($path)){
$result['error'] = JText::_('Dir not exist').': '.$path;
}elseif(!is_writeable($path)){
$result['error'] = JText::_('Dir is not writeable').': '.$path;
}else{
$result['input'] = '<input id="languagecode" class="text_area" type="text" value="'.$final_name.'" name="languagecode">';
$result['path'] = $path;
}
$result = json_encode($result);
return $result;
}
function getLanguageTranslation($lang_name , $language_code){
$result = array();
$result['error'] = false;
$path = JPATH_ADMINISTRATOR.'/language';
if($lang_name == '' || $language_code == ''){
$result['error'] = JText::_('Empty values are not allowed');
return json_encode($result);
}
$path = $path.'/'.$language_code;
$final_path = $path.'/'.$language_code.'.com_jssupportticket.ini';
if(!file_exists($path)){
$result['error'] = JText::_('Required language is not installed').': '.$language_code;
return json_encode($result);
}
if(!is_writeable($path)){
$result['error'] = JText::_('Dir is not writeable').': '.$path;
return json_encode($result);
}
if(!file_exists($final_path)){
touch($final_path);
}
if(!is_writeable($final_path)){
$result['error'] = JText::_('File is not writeable').': '.$final_path;
}else{
if($this->isConnected()){
$version = $this->getJSModel('config')->getConfigByFor('version');
if(isset($version['versiontype'])) $versiontype = $version['versiontype']; else $versiontype = "";
if(isset($version['version'])) $productversion = $version['version']; else $productversion = "";
$url = "https://www.joomsky.com/translations/api/1.0/index.php";
$post_data['product'] ='js-support-ticket-joomla';
$post_data['domain'] = JURI::root();
$post_data['versiontype'] = $versiontype;
$post_data['productcode'] = 'jssupportticket';
$post_data['productversion'] = $productversion;
$post_data['JVERSION'] = JVERSION;
$post_data['translationcode'] = $lang_name;
$post_data['method'] = 'getTranslationFile';
$ch = curl_init();
curl_setopt($ch, CURLOPT_URL, $url);
curl_setopt($ch, CURLOPT_POSTFIELDS, $post_data);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, FALSE);
curl_setopt($ch, CURLOPT_SSL_VERIFYHOST, 2);
$response = curl_exec($ch);
curl_close($ch);
$array = json_decode($response, true);
$ret = $this->writeLanguageFile( $final_path , $array['file']);
if($ret != false){
$url = "https://www.joomsky.com/translations/api/1.0/index.php";
$post_data['product'] ='js-support-ticket-joomla';
$post_data['domain'] = JURI::root();
$post_data['versiontype'] = $versiontype;
$post_data['productcode'] = 'jssupportticket';
$post_data['productversion'] = $productversion;
$post_data['JVERSION'] = JVERSION;
$post_data['folder'] = $array['foldername'];
$ch = curl_init();
curl_setopt($ch, CURLOPT_URL, $url);
curl_setopt($ch, CURLOPT_POSTFIELDS, $post_data);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, FALSE);
curl_setopt($ch, CURLOPT_SSL_VERIFYHOST, 2);
$response = curl_exec($ch);
curl_close($ch);
}
$result['data'] = JText::_('File Downloaded Successfully');
}else{
$result['error'] = JText::_('Unable to connect to server');
}
}
$result = json_encode($result);
return $result;
}
function writeLanguageFile( $path , $url ){
$result = file_put_contents($path, fopen($url, 'r'));
return $result;
}
function isConnected(){
$connected = @fsockopen("www.google.com", 80);
if ($connected){
$is_conn = true; //action when connected
fclose($connected);
}else{
$is_conn = false; //action in connection failure
}
return $is_conn;
}
function stripslashesFull($input){// testing this function/.
if (is_array($input)) {
$input = array_map(array($this,'stripslashesFull'), $input);
} elseif (is_object($input)) {
$vars = get_object_vars($input);
foreach ($vars as $k=>$v) {
$input->{$k} = stripslashesFull($v);
}
} else {
$input = stripslashes($input);
}
return $input;
}
function getUserTicketStatsForCP(){
$db = JFactory::getDbo();
$user = JSSupportticketCurrentUser::getInstance();
if($user->getIsGuest())
return false;
$staffid = $user->getStaffid();
$all_ticket = $user->checkUserPermission('All Tickets');
if($staffid){
if($all_ticket){
$allticket_query = ' 1 = 1 ';
}else{
$allticket_query = " (ticket.staffid = $staffid OR ticket.departmentid IN (SELECT dept.departmentid FROM `#__js_ticket_acl_user_access_departments` AS dept WHERE dept.staffid = $staffid)) ";
}
}else{
$allticket_query = "ticket.uid = ". $user->getId();
}
$result = array();
$query = "SELECT COUNT(ticket.id)
FROM `#__js_ticket_tickets` AS ticket
JOIN `#__js_ticket_priorities` AS priority ON ticket.priorityid = priority.id
LEFT JOIN `#__js_ticket_departments` AS department ON ticket.departmentid = department.id
WHERE $allticket_query AND (ticket.status != 4 AND ticket.status != 5)";
$db->setQuery($query);
$result['openticket'] = $db->loadResult();
$query = "SELECT COUNT(ticket.id)
FROM `#__js_ticket_tickets` AS ticket
LEFT JOIN `#__js_ticket_departments` AS department ON ticket.departmentid = department.id
JOIN `#__js_ticket_priorities` AS priority ON ticket.priorityid = priority.id
WHERE $allticket_query AND ticket.status = 3 ";
$db->setQuery($query);
$result['answeredticket'] = $db->loadResult();
$query = "SELECT COUNT(ticket.id)
FROM `#__js_ticket_tickets` AS ticket
LEFT JOIN `#__js_ticket_departments` AS department ON ticket.departmentid = department.id
JOIN `#__js_ticket_priorities` AS priority ON ticket.priorityid = priority.id
WHERE $allticket_query AND (ticket.status = 4 OR ticket.status = 5)";
$db->setQuery($query);
$result['closedticket'] = $db->loadResult();
$query = "SELECT COUNT(ticket.id)
FROM `#__js_ticket_tickets` AS ticket
LEFT JOIN `#__js_ticket_departments` AS department ON ticket.departmentid = department.id
JOIN `#__js_ticket_priorities` AS priority ON ticket.priorityid = priority.id
WHERE $allticket_query";
$db->setQuery($query);
$result['allticket'] = $db->loadResult();
return $result;
}
function joomlaContentArticles(){
$db = JFactory::getDbo();
$query = $db->getQuery(true);
$query->select('id AS value, title AS text');
$query->from('#__content');
$db->setQuery((string)$query);
$res = $db->loadObjectList();
return $res;
}
function getHtmlInput($htmlText){
$app = JFactory::getApplication();
$text = JComponentHelper::filterText($app->input->get($htmlText, '', 'raw'));
return $text;
}
}
?>