Your IP : 216.73.216.224
<?php
/**
* @Copyright Copyright (C) 2012 ... Ahmad Bilal
* @license GNU/GPL http://www.gnu.org/copyleft/gpl.html
* Company: Buruj Solutions
+ Contact: www.burujsolutions.com , info@burujsolutions.com
* Created on: May 03, 2012
^
+ Project: JS Tickets
^
*/
defined('_JEXEC') or die('Not Allowed');
jimport('joomla.application.component.model');
jimport('joomla.html.html');
ini_set('memory_limit', '-1');
class JSSupportticketModelKnowledgebase extends JSSupportTicketModel {
function __construct() {
parent::__construct();
}
function storeKnowledgeBaseCategory($data){
$user = JSSupportticketCurrentUser::getInstance();
if(!$user->getIsAdmin()){
$permission = ($data['id'] == '') ? 'Add Category' : 'Edit Category';
$per = $user->checkUserPermission($permission);
if ($per == false)
return PERMISSION_ERROR;
}
$data['staffid'] = $user->getStaffId();
if(isset($_FILES['filename']['name']))
$data['logo'] = $_FILES['filename']['name'];
if($data['parentid'] == "") $data['parentid']=0;
$row = $this->getTable('knowledgebasecategory');
if (!$row->bind($data)){
$this->setError($row->getError());
return SAVE_ERROR;
}
if (!$row->check()){
$this->setError($row->getError());
return SAVE_ERROR;
}
if (!$row->store()){
$this->updateSystemErrors($row->getError());
$this->setError($row->getError());
return SAVE_ERROR;
}
$categoryid = $row->id;
if($_FILES['filename']['name'] != ''){
if($_FILES['filename']['size'] > 0){
$uploaded = $this->getJSModel('attachments')->uploadFile($categoryid, 1, 1, 'category');
if($uploaded == false){
return FILE_RW_ERROR;
}
}
}
JSSupportticketMessage::$recordid = $categoryid;
return SAVED;
}
function getCategoryFor($id){
if(!is_numeric($id)) return false;
$db = $this->getDBO();
$result = array();
$query = "SELECT kbcategory.* from `#__js_ticket_categories` AS kbcategory ";
$query .=" WHERE kbcategory.id =".$id;
$db->setQuery($query);
$categoryfor=$db->loadObject();
if($categoryfor->kb==1)$result['kb']=$categoryfor->kb;
if($categoryfor->announcement==1)$result['announcement']=$categoryfor->announcement;
if($categoryfor->faqs==1)$result['faqs']=$categoryfor->faqs;
if($categoryfor->downloads==1)$result['downloads']=$categoryfor->downloads;
return $result;
}
function getChildCategory($parentid){
if(!is_numeric($parentid)) return false;
$db = $this->getDBO();
$query = "SELECT count(kbcategory.id) from `#__js_ticket_categories` AS kbcategory ";
$query .=" WHERE kbcategory.parentid =".$parentid;
$db->setQuery($query);
$childcategories = $db->loadResult();
if($childcategories > 0) return true;
else return false;
}
function checkCategoryExists($name){
if($name){
$db = $this->getDBO();
$query = "SELECT count(id) from `#__js_ticket_categories` WHERE name=".$db->quote($name);
$db->setQuery($query);
$exist = $db->loadResult();
if($exist > 0) return true;
else return false;
}
}
function getCategoryForForm($id) {
if($id) if(!is_numeric($id)) return false;
$db = $this->getDBO();
$categories = $this->getCategories();
if(isset($id) && $id <> ''){
$query = "SELECT kbcategory.*
FROM `#__js_ticket_categories` AS kbcategory
WHERE kbcategory.id = ".$id;
$db->setQuery($query);
$kbcategory = $db->loadObject();
}
$status = array(array('value' => null, 'text' => JText::_('Select Status')),array('value' => '1', 'text' => JText::_('Active')),array('value' => '0', 'text' => JText::_('Disabled')));
if(isset($kbcategory)){
$lists['categories'] = JHTML::_('select.genericList', $categories, 'parentid', 'class="inputbox js-ticket-form-field-input " ' . ' onchange="getTypeForByParentId(this.value);"', 'value', 'text',$kbcategory->parentid);
$lists['status'] = JHTML::_('select.genericList', $status, 'status', 'class="inputbox js-ticket-form-field-input " ' . '', 'value', 'text',$kbcategory->status);
}else{
$lists['categories'] = JHTML::_('select.genericList', $categories, 'parentid', 'class="inputbox js-ticket-form-field-input " ' . ' onchange="getTypeForByParentId(this.value);"', 'value', 'text','');
$lists['status'] = JHTML::_('select.genericList', $status, 'status', 'class="inputbox js-ticket-form-field-input " ' . '', 'value', 'text',1);
}
if(isset($kbcategory))
$result[0] = $kbcategory;
$result[1] = $lists;
return $result;
}
function getArticleForForm($id) {
if($id) if(!is_numeric($id)) return false;
$db = $this->getDBO();
$categories = $this->getCategories('kb');
if(isset($id) && $id <> ''){
$query = "SELECT kbarticle.* FROM `#__js_ticket_articles` AS kbarticle WHERE kbarticle.id = ".$id;
$db->setQuery($query);
$kbarticle = $db->loadObject();
$query = "SELECT attach.* FROM `#__js_ticket_articles_attachments` AS attach WHERE attach.articleid = ".$id;
$db->setQuery($query);
$article_attachments = $db->loadObjectList();
}
$status = array(array('value' => null, 'text' => JText::_('Select Status')),array('value' => '1', 'text' => JText::_('Active')),array('value' => '0', 'text' => JText::_('Disabled')));
if(isset($id) && $id <> ''){
$lists['categories'] = JHTML::_('select.genericList', $categories, 'categoryid', 'class="inputbox" ' . '', 'value', 'text',$kbarticle->categoryid);
$lists['status'] = JHTML::_('select.genericList', $status, 'status', 'class="inputbox " ' . '', 'value', 'text',$kbarticle->status);
}else{
$lists['categories'] = JHTML::_('select.genericList', $categories, 'categoryid', 'class="inputbox" ' . '', 'value', 'text','');
$lists['status'] = JHTML::_('select.genericList', $status, 'status', 'class="inputbox " ' . '', 'value', 'text',1);
}
if(isset($kbarticle)){
$result[0] = $kbarticle;
$result[4] = $article_attachments;
}
$result[1] = $lists;
return $result;
}
function getAllCategories($kbcattitle,$limitstart,$limit) {
$db = $this->getDBO();
$result = array();
$prefix = '|-- ';
$wherequery="";
if($kbcattitle){
$kbcattitle = trim($kbcattitle);
$wherequery.=" AND kbcategory.name LIKE ".$db->quote('%'.$kbcattitle.'%');
}
$query = "SELECT COUNT(id) FROM `#__js_ticket_categories` AS kbcategory WHERE kbcategory.parentid = 0" ;
$query .= $wherequery;
$db->setQuery($query);
$total = $db->loadResult();
$query = "Select kbcategory.* from `#__js_ticket_categories` AS kbcategory WHERE kbcategory.parentid = 0";
$query .= $wherequery;
$db->setQuery($query);
$knowledgebase= $db->loadObjectList();
if(isset($knowledgebase)){
foreach ($knowledgebase as $kb){
$record =(Object)array();
$record->id =$kb->id;
$record->name =JText::_($kb->name);
//$record->type =$kb->type;
$record->status =$kb->status;
$record->created =$kb->created;
$result[] = $record;
$result=$this->getknowledgebasecategorychild($kb->id,$prefix,$result);
}
}
$finalresult=array();
$paginationtotal=count($result); //manual paination total result in array
$limit=$limit+$limitstart;
if($limit >= $paginationtotal) $limit=$paginationtotal;
for($i=$limitstart;$i<$limit;$i++){
$finalresult[]=$result[$i];
}
$returnvalue['result'] = $finalresult;
$returnvalue['total'] = count($result);
$lists['categories'] = $kbcattitle;
$returnvalue['lists'] = $lists;
return $returnvalue;
}
function getknowledgebasecategorychild($parentid,$prefix,&$result){
if(!is_numeric($parentid)) return false;
$db = $this->getDBO();
$q = "SELECT * FROM `#__js_ticket_categories` where parentid = ".$parentid;
$db->setQuery($q);
$kbcategories = $db->loadObjectList();
foreach($kbcategories as $cat){
$subrecord = (Object)array();
$subrecord->id =$cat->id;
$subrecord->name =$prefix.JText::_($cat->name);
//$subrecord->type =$cat->type;
$subrecord->status =$cat->status;
$subrecord->created =$cat->created;
$result[] = $subrecord;
$this->getknowledgebasecategorychild($cat->id,$prefix.'|-- ',$result);
}
return $result;
}
function getAllArticles($kbarttitle,$kbcatid,$limitstart, $limit){ //$kbarttitle,$kbcatid,$typeid,$limitstart, $limit
if($kbcatid) if(!is_numeric($kbcatid)) return false;
//if($typeid) if(!is_numeric($typeid)) return false;
$db = $this->getDBO();
$result = array();
/*$type [] = array('value' => null,'text' => JText::_('Status'));
$type [] = array('value' => 0,'text' => JText::_('Public'));
$type [] = array('value' => 1,'text' => JText::_('Private'));
$type [] = array('value' => 2,'text' => JText::_('Draft'));*/
$lists['categories'] = JHTML::_('select.genericList', $this->getCategories('kb'), 'filter_kb_categoryid', 'class="inputbox js-ticket-select-field" ' . '', 'value', 'text',$kbcatid);
//$lists['type'] = JHTML::_('select.genericList', $type, 'filter_kb_typeid', 'class="inputbox js-ticket-select-field" '. '', 'value', 'text',$typeid);
$query = "SELECT COUNT(id) FROM `#__js_ticket_articles` AS kbarticle WHERE kbarticle.status = kbarticle.status " ;
if ($kbarttitle) {
$kbarttitle = trim($kbarttitle);
$query .= " AND kbarticle.subject LIKE ".$db->quote("%".$kbarttitle."%");
}
if ($kbcatid) $query .= " AND kbarticle.categoryid = ".$kbcatid;
//if (is_numeric($typeid)) $query .=" AND kbarticle.type = ".$typeid;
$db->setQuery($query);
$total = $db->loadResult();
if ( $total <= $limitstart ) $limitstart = 0;
$query = "SELECT kbarticle.*,kbcat.name AS articlecategory
FROM `#__js_ticket_articles` AS kbarticle
LEFT JOIN `#__js_ticket_categories` AS kbcat ON kbarticle.categoryid = kbcat.id
WHERE kbarticle.status = kbarticle.status" ;
if ($kbarttitle) {
$kbarttitle = trim($kbarttitle);
$query .= " AND kbarticle.subject LIKE ".$db->quote('%'.$kbarttitle.'%');
}
if ($kbcatid) $query .= " AND kbarticle.categoryid = ".$kbcatid;
//if (is_numeric($typeid)) $query .=" AND kbarticle.type = ".$typeid;
$db->setQuery($query,$limitstart, $limit);
if ($kbarttitle) $lists['articletitle'] = $kbarttitle;
$result[0] = $db->loadObjectList();
$result[1] = $total;
$result[2] = $lists;
return $result;
}
function getCategories($for=''){
$result = array();
$clause=" WHERE";
$prefix = '|-- ';
$wherequery="";
$db = $this->getDBO();
$query = "SELECT * FROM `#__js_ticket_categories` AS kbcategory ";
switch($for){
case 'kb';
case 'downloads';
case 'announcement';
case 'faqs';
$wherequery.=$clause." kbcategory.".$for.'= 1 ';
$clause=" AND";
break;
default:
break;
}
$query .=$wherequery;
$query .=$clause." kbcategory.parentid = 0 AND kbcategory.status = 1";
$query .=" ORDER BY parentid ASC ";
//echo $query;
$db->setQuery($query);
$rows = $db->loadObjectList();
foreach ($rows as $row){
$record =array();
$record[] =$row->id;
$record[] =$row->name;
$result[] = $record;
$this->getknowledgebasecategorychildCombo($row->id,$prefix,$result,$for);
}
$kbcategories = array();
$kbcategories[] = array('value' => '', 'text' => JText::_('Select Category'));
foreach($result as $res){
$kbcategories[] = array('value' => $res[0],'text' => JText::_($res[1]));
}
return $kbcategories;
}
function getknowledgebasecategorychildCombo($parentid,$prefix,&$result,$for){
if(!is_numeric($parentid)) return false;
$db = $this->getDBO();
$q = "SELECT * FROM `#__js_ticket_categories` WHERE parentid = ".$parentid;
switch($for){
case 'kb';
case 'downloads';
case 'announcement';
case 'faqs';
$q.=" AND ".$for."= 1 ";
break;
default:
break;
}
//echo $q;
$q.=" AND status = 1";
$db->setQuery($q);
$kbcategories = $db->loadObjectList();
if(!empty($kbcategories)){
foreach($kbcategories as $cat){
$subrecord=array();
$subrecord[] =$cat->id;
$subrecord[] =$prefix.JText::_($cat->name);
$result[]= $subrecord;
$this->getknowledgebasecategorychildCombo($cat->id,$prefix.'|-- ',$result,$for);
}
}
//return $result;
}
function storeKnowledgeBaseArticle($data){
$user = JSSupportticketCurrentUser::getInstance();
if(!$user->getIsAdmin()){
$permission = ($data['id'] == '') ? 'Add Knowledge Base' : 'Edit Knowledge Base';
$per = $user->checkUserPermission($permission);
if ($per == false)
return PERMISSION_ERROR;
}
$data['staffid'] = $user->getStaffId();
$data['content'] = JFactory::getApplication()->input->get('content_article', '', 'raw');
if($data['content'] == '')
$data['content'] = JFactory::getApplication()->input->get('content', '', 'raw');
$row = $this->getTable('knowledgebasearticles');
if (!$row->bind($data)) {
$this->setError($row->getError());
return SAVE_ERROR;
}
if (!$row->check()) {
$this->setError($row->getError());
return SAVE_ERROR;
}
if (!$row->store()) {
$this->getJSModel('systemerrors')->updateSystemErrors($row->getError());
$this->setError($row->getError());
return SAVE_ERROR;
}
$staffid = $user->getStaffId();
$articleid = $row->id;
$config = $this->getJSModel('config')->getConfigByFor('default');
$filesize = $config['filesize'];
$total = count($_FILES['filename']['name']);
$attachment = $this->getJSModel('attachments');
for($i = 0; $i < $total; $i++){
if($_FILES['filename']['name'][$i] != ''){
if($_FILES['filename']['size'][$i] > 0){
$uploadfilesize = $_FILES['filename']['size'][$i];
$uploadfilesize = $uploadfilesize / 1024; //kb
if($uploadfilesize > $filesize){
$row->delete($articleid);
return FILE_SIZE_ERROR;
}
$file_name = str_replace(' ', '_', $_FILES['filename']['name'][$i]);
$result = $attachment->checkExtension($file_name);
if($result != 'Y'){
$row->delete($articleid);
return FILE_EXTENTION_ERROR;
}
$fileext = $attachment->getExtension($file_name);
$res = $attachment->uploadAttchments($i,$articleid, true, false, 'article');
if($res == true){
$result = $this->storeKnowledgeBaseArticleAttachment($articleid,$uploadfilesize,$file_name,$fileext,$staffid);
}
}
}
}
JSSupportticketMessage::$recordid = $articleid;
return SAVED;
}
function storeKnowledgeBaseArticleAttachment($articleid,$filesize,$filename,$filetype,$staffid){
if(!is_numeric($articleid)) return false;
$row = $this->getTable('knowledgebasearticleattachments');
$data['articleid'] = $articleid;
$data['filename'] = $filename;
$data['filesize'] = $filesize;
$data['filetype'] = $filetype;
$data['staffid']= $staffid;
$data['created'] = $curdate = date('Y-m-d H:i:s');
if (!$row->bind($data)) {
$this->setError($row->getError());
return false;
}
if (!$row->check()) {
$this->setError($row->getError());
return false;
}
if (!$row->store()) {
$this->getJSModel('systemerrors')->updateSystemErrors($row->getError());
$this->setError($row->getError());
return false;
}
return true;
}
function checkCategoryCanDelete($id){
if(!is_numeric($id)) return false;
$db = $this->getDbo();
$query = "SELECT (SELECT count(id) FROM `#__js_ticket_categories` WHERE parentid=".$id.") +
(SELECT count(id) FROM `#__js_ticket_articles` WHERE categoryid=".$id.") +
(SELECT count(id) FROM `#__js_ticket_downloads` WHERE categoryid=".$id.") +
(SELECT count(id) FROM `#__js_ticket_faqs` WHERE categoryid=".$id.") +
(SELECT count(id) FROM `#__js_ticket_announcements` WHERE categoryid=".$id.") ";
$db->setQuery($query);
$candelete = $db->loadResult();
if($candelete > 0) return false; else return true;
}
function deleteKnowledgebaseCategory($id){
if(!is_numeric($id)) return false;
$user = JSSupportticketCurrentUser::getInstance();
if(!$user->getIsAdmin()){
$per = $user->checkUserPermission('Delete Category');
if ($per == false)
return PERMISSION_ERROR;
}
$db = $this->getDbo();
$res = $this->checkCategoryCanDelete($id);
if($res == true){
$query="DELETE FROM `#__js_ticket_categories` WHERE id=".$id;
$db->setQuery($query);
if (!$db->execute()) {
$this->getJSModel('systemerrors')->updateSystemErrors($db->getErrorMsg());
$db->setError($db->getErrorMsg());
return DELETE_ERROR;
}
return DELETED;
}else{
return IN_USE;
}
}
function deleteKnowledgebaseArticle($id){
if(!is_numeric($id)) return false;
$user = JSSupportticketCurrentUser::getInstance();
if(!$user->getIsAdmin()){
$per = $user->checkUserPermission('Delete Knowledge Base');
if ($per == false)
return PERMISSION_ERROR;
}
$db = $this->getDbo();
$query = "DELETE FROM `#__js_ticket_articles` WHERE id=".$id;
$db->setQuery($query);
if (!$db->execute()) {
$this->getJSModel('systemerrors')->updateSystemErrors($db->getErrorMsg());
$db->setError($db->getErrorMsg());
return DELETE_ERROR;
}
$query = "DELETE FROM `#__js_ticket_articles_attachments` WHERE articleid=".$id;
$db->setQuery($query);
if (!$db->execute()) {
$this->getJSModel('systemerrors')->updateSystemErrors($db->getErrorMsg());
$db->setError($db->getErrorMsg());
return DELETE_ERROR;
}
return DELETED;
}
function getKnowledgebaseCat($kbarttitle,$kbartkeyword,$limitstart, $limit) { //for user
$db = $this->getDBO();
$result = array();
$inquery = '';
if ($kbarttitle != null) {
$kbarttitle = trim($kbarttitle);
$inquery .=" AND category.name LIKE ".$db->quote('%'.$kbarttitle.'%');
}
if($kbartkeyword != null){
$kbartkeyword = trim($kbartkeyword);
$inquery .=" AND category.metakey LIKE ".$db->quote('%'.$kbartkeyword.'%').'';
}
$query = "SELECT category.name, category.id, category.logo
FROM `#__js_ticket_categories` AS category
WHERE category.parentid = 0 AND kb = 1 AND category.status = 1" . $inquery;
$db->setQuery($query);
$parentcat = $db->loadObjectList();
foreach ($parentcat as $cat) {
$query = "SELECT category.name, category.id
FROM `#__js_ticket_categories` AS category
WHERE category.parentid = " . $cat->id . " AND kb = 1 AND category.status = 1 LIMIT 4";
$db->setQuery($query);
$cat->subcategory = $db->loadObjectList();
}
// echo '<pre>';print_r($parentcat);echo '</pre>';exit;
$result['categories'] = $parentcat;
$inquery = '';
if ($kbarttitle != null) {
$kbarttitle = trim($kbarttitle);
$inquery .=" AND article.subject LIKE ".$db->quote('%'.$kbarttitle.'%');
}
if($kbartkeyword != null){
$kbartkeyword = trim($kbartkeyword);
$inquery .= " AND article.metakey LIKE ".$db->quote('%'.$kbartkeyword.'%');
}
// Pagination
$query = "SELECT COUNT(article.id)
FROM `#__js_ticket_articles` AS article
WHERE article.status = 1" . $inquery;
$db->setQuery($query);
$total = $db->loadResult();
$result['total'] = $total;
$query = "SELECT article.subject,article.content, article.id AS articleid
FROM `#__js_ticket_articles` AS article
WHERE article.status = 1";
$query .= $inquery;
$db->setQuery($query,$limitstart, $limit);
$result['articles'] = $db->loadObjectList();
$result['lists']['articletitle'] = $kbarttitle;
$result['lists']['articlekeywords'] = $kbartkeyword;
return $result;
}
function getUserKnowledgebase($id,$limitstart,$limit) {
if ($id) {
if (!is_numeric($id))
return false;
} else
$id = 0;
$db = $this->getDBO();
$result = array();
if ($id != 0)
$inquery = " AND article.categoryid = " . $id;
else
$inquery = '';
$query = "SELECT category.name, category.id
FROM `#__js_ticket_categories` AS category
WHERE category.parentid = " . $id . " AND kb = 1";
$db->setQuery($query);
$result['categories'] = $db->loadObjectList();
$query = "SELECT category.name, category.logo, category.id
FROM `#__js_ticket_categories` AS category
WHERE category.id = " . $id . " AND kb = 1";
$db->setQuery($query);
$result['category'] = $db->loadObject();
// Pagination
$query = "SELECT COUNT(article.id)
FROM `#__js_ticket_articles` AS article
WHERE article.status = 1" . $inquery;
$db->setQuery($query);
$result['total'] = $db->loadResult();
$query = "SELECT article.subject,article.content, article.id AS articleid
FROM `#__js_ticket_articles` AS article
WHERE article.status = 1" . $inquery;
$query .=" ORDER BY article.ordering ASC";
$db->setQuery($query,$limitstart,$limit);
$result['articles'] = $db->loadObjectList();
return $result;
}
function getUserArticleDetails($id) {
if (!is_numeric($id))
return;
$db = $this->getDBO();
$result = array();
$query = "SELECT article.id,article.subject, article.content, category.name
FROM `#__js_ticket_articles` AS article
LEFT JOIN `#__js_ticket_categories` AS category on article.categoryid = category.id
WHERE article.id = " . $id .' AND article.status = 1';
$db->setQuery($query);
$result['article'] = $db->loadObject();
$query = "SELECT attachment.id AS attachmentid,attachment.articleid AS id, attachment.filename,attachment.filesize
FROM `#__js_ticket_articles_attachments` AS attachment
WHERE attachment.articleid = " . $id;
$db->setQuery($query);
$result['articleattachments'] = $db->loadObjectList();
$this->updateHitsByID($id);
return $result;
}
function updateHitsByID($id){
if(!is_numeric($id)) return false;
$db = JFactory::getDbo();
$query = "UPDATE `#__js_ticket_articles` SET hits = hits + 1 WHERE id = $id";
$db->setQuery($query);
$db->execute();
return;
}
function getKnowledgebaseForMP($listtype,$maxrecord){
if( ! is_numeric($maxrecord)){
return false;
}
$db = JFactory::getDbo();
$query = "SELECT article.subject AS title,article.id AS id
FROM `#__js_ticket_articles` AS article WHERE article.status = 1 AND article.type = 0";
switch($listtype){
case 1: // Latest
$query .= " ORDER BY article.created DESC";
break;
case 2: // Popular
$query .= " ORDER BY article.hits DESC";
break;
case 3: // All
break;
}
$query .= " LIMIT $maxrecord";
$db->setQuery($query);
$result = $db->loadObjectList();
return $result;
}
function getTypeForByParentId() {
$array = null;
$parentid = JFactory::getApplication()->input->get('parentid');
if ($parentid) {
if (!is_numeric($parentid))
return false;
$db = JFactory::getDbo();
$query = "SELECT kb,downloads,announcement,faqs FROM `#__js_ticket_categories` WHERE id = $parentid";
$db->setQuery($query);
$result = $db->loadObject();
$array['kb'] = $result->kb;
$array['downloads'] = $result->downloads;
$array['announcement'] = $result->announcement;
$array['faqs'] = $result->faqs;
}
return json_encode($array);
}
function checkParentType() {
$message = '';
$type = JFactory::getApplication()->input->get('type');
$parentid = JFactory::getApplication()->input->get('parentid');
if ($parentid) {
if (!is_numeric($parentid))
return false;
$db = JFactory::getDbo();
$query = "SELECT * FROM `#__js_ticket_categories` WHERE id = $parentid";
$db->setQuery($query);
$result = $db->loadObject();
if ($result->$type != 1) {
$message = '<div class="admin-title">' . JText::_('You') . ' parent[s] ' . JText::_('does not have this type') . '</div>';
$message .= '<div class="admin-title">' . JText::_('Would you like to add this type to parent[s]') . '</div>';
$message .= '<div class="admin-title"><a href="#" onclick="addTypeToParent(' . $parentid . ',\'' . $type . '\');">' . JText::_('Yes') . '</a></div>';
$message .= '<div class="admin-title"><a href="#" onclick="closemsg(\'' . $type . '\');">' . JText::_('No') . '</a></div>';
}
}
return $message;
}
function checkChildType() {
$message = 0;
$type = JFactory::getApplication()->input->get('type');
$currentid = JFactory::getApplication()->input->get('currentid');
if ($currentid) {
if (!is_numeric($currentid))
return false;
$db = JFactory::getDbo();
$query = "SELECT * FROM `#__js_ticket_categories` WHERE parentid = $currentid";
$db->setQuery($query);
$result = $db->loadObjectList();
if(!empty($result)){
$ans = true;
foreach($result AS $row){
if($row->$type == 1){
$ans = false;
break;
}
}
if ($ans == false) {
$message = '<div class="admin-title">' . JText::_('Your child[s] have this type') . '</div>';
$message .= '<div class="admin-title">' . JText::_('You cannot unmark it') . '</div>';
}
}
}
return $message;
}
function makeParentOfType() {
$parentid = JFactory::getApplication()->input->get('parentid');
$type = JFactory::getApplication()->input->get('type');
$this->makeParentOfTypeRecursive($parentid, $type);
return true;
}
function makeParentOfTypeRecursive($parentid, $type) {
$db = JFactory::getDbo();
$query = "UPDATE `#__js_ticket_categories` SET $type = 1";
$db->setQuery($query);
$db->execute();
$query = "SELECT parentid FROM `#__js_ticket_categories` WHERE id = $parentid";
$db->setQuery($query);
$isparent = $db->loadResult();
if ($isparent != 0)
$this->makeParentOfTypeRecursive($isparent, $type);
else
return;
}
function getDownloadAttachmentById($id){
if(!is_numeric($id)) return false;
$db = JFactory::getDbo();
$query = "SELECT attach.filename, attach.articleid
FROM `#__js_ticket_articles_attachments` AS attach
WHERE attach.id = $id";
$db->setQuery($query);
$object = $db->loadObject();
$articleid = $object->articleid;
$filename = $object->filename;
$datadirectory = $this->getJSModel('config')->getConfigurationByName('data_directory');
$base = JPATH_BASE;
if(JFactory::getApplication()->isClient('administrator')){
$base = substr($base, 0, strlen($base) - 14); //remove administrator
}
$path = $base.'/'.$datadirectory;
$path = $path . '/attachmentdata';
$path = $path . '/article/article_' . $articleid;
$file = $path . '/' . $filename;
header('Content-Description: File Transfer');
header('Content-Type: application/octet-stream');
header('Content-Disposition: attachment; filename=' . basename($file));
header('Content-Transfer-Encoding: binary');
header('Expires: 0');
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
header('Pragma: public');
header('Content-Length: ' . filesize($file));
ob_clean();
flush();
readfile($file);
exit();
}
function deleteAttachmentById($id){
if(!is_numeric($id)) return false;
$db = JFactory::getDbo();
$query = "SELECT attach.filename, attach.articleid
FROM `#__js_ticket_articles_attachments` AS attach
WHERE attach.id = $id";
$db->setQuery($query);
$object = $db->loadObject();
$articleid = $object->articleid;
$filename = $object->filename;
$datadirectory = $this->getJSModel('config')->getConfigurationByName('data_directory');
$base = JPATH_BASE;
if(JFactory::getApplication()->isClient('administrator')){
$base = substr($base, 0, strlen($base) - 14); //remove administrator
}
$path = $base.'/'.$datadirectory;
$path = $path . '/attachmentdata';
$path = $path . '/article/article_' . $articleid;
$file = $path . '/' . $filename;
if(unlink($file)){
$query = "DELETE FROM `#__js_ticket_articles_attachments` WHERE id = ".$id;
$db->setQuery($query);
if($db->execute()){
return DELETED;
}else{
return DELETE_ERROR;
}
}
return DELETE_ERROR;
}
function getLatestKnowledgebaseForUserCP(){
$db = $this->getDBO();
$query = "SELECT kbarticle.*,kbcat.name AS articlecategory
FROM `#__js_ticket_articles` AS kbarticle
LEFT JOIN `#__js_ticket_categories` AS kbcat ON kbarticle.categoryid = kbcat.id
WHERE kbarticle.status = kbarticle.status ORDER BY kbarticle.created" ;
$db->setQuery($query,0,4);
$result = $db->loadObjectList();
return $result;
}
function getSubCategoryKnowledge($parentid){
if(!is_numeric($parentid))
return false;
$db = $this->getDBO();
$result = array();
$categories = $this->getAllSubCategoriesById($parentid);
if($categories != ''){
foreach($categories AS $category){
$catarray[] = $category->id;
}
if(!empty($catarray)){
$catarray = implode(',', $catarray);
$query = "SELECT id as articleid,categoryid,subject
FROM `#__js_ticket_articles`
WHERE find_in_set(categoryid, '". $catarray ."') LIMIT 5";
$db->setQuery($query);
$result = $db->loadObjectList();
}
}
return $result;
}
function getAllSubCategoriesById($categoryid){
if(!is_numeric($categoryid))
return false;
$db = $this->getDBO();
$query = "SELECT id
FROM (SELECT id, parentid FROM `#__js_ticket_categories`
order by parentid, id) category_sorted,
(select @pv := '".$categoryid."') initialization
WHERE find_in_set(parentid, @pv) > 0
AND @pv := concat(@pv, ',', id)";
$db->setQuery($query);
$result = $db->loadObjectList();
return $result;
}
function getLatestKnowledgebaseForAdminCP(){
$db = $this->getDBO();
$query = "SELECT article.subject,article.content, article.id AS articleid
FROM `#__js_ticket_articles` AS article
WHERE article.status = 1 ORDER BY created DESC";
$db->setQuery($query,0, 5);
$result = $db->loadObjectList();
return $result;
}
}
?>