Your IP : 216.73.216.224
<?php
/**
* @Copyright Copyright (C) 2012 ... Ahmad Bilal
* @license GNU/GPL http://www.gnu.org/copyleft/gpl.html
* Company: Buruj Solutions
+ Contact: www.burujsolutions.com , info@burujsolutions.com
* Created on: May 03, 2012
^
+ Project: JS Tickets
^
*/
defined('_JEXEC') or die('Not Allowed');
jimport('joomla.application.component.model');
jimport('joomla.html.html');
class JSSupportticketModelStaff extends JSSupportTicketModel {
function __construct() {
parent::__construct();
}
function getAllStaffMembers($username, $roleid, $statusid, $limitstart, $limit) {
$db = $this->getDBO();
$result = array();
$status [] = array('value' => null, 'text' => JText::_('Select Status'));
$status [] = array('value' => 1, 'text' => JText::_('Active'));
$status [] = array('value' => -1, 'text' => JText::_('Disabled'));
$lists['roles'] = JHTML::_('select.genericList', $this->getJSModel('roles')->getRoles(JText::_('Select Role')), 'filter_sm_roleid', 'class="inputbox js-ticket-select-field" ' . '', 'value', 'text', $roleid);
$lists['status'] = JHTML::_('select.genericList', $status, 'filter_sm_statusid', 'class="inputbox js-ticket-select-field" ' . '', 'value', 'text', $statusid);
$query = "SELECT COUNT(id) FROM #__js_ticket_staff AS staff WHERE staff.status <> 0";
if ($username){
$username = trim($username);
$query .= " AND staff.username LIKE " . $db->quote('%'.$username.'%');
}
if ($roleid) {
if (!is_numeric($roleid))
return false;
$query .= " AND staff.roleid = " . $roleid;
}
if ($statusid) {
if (!is_numeric($statusid))
return false;
$query .=" AND staff.status = " . $statusid;
}
$db->setQuery($query);
$total = $db->loadResult();
if ($total <= $limitstart)
$limitstart = 0;
$query = "SELECT staff.*,role.name AS groupname,user.lastvisitDate AS lastvisit
FROM `#__js_ticket_staff` AS staff
LEFT JOIN `#__js_ticket_acl_roles` AS role ON role.id = staff.roleid
LEFT JOIN `#__users` AS user ON user.id = staff.uid
WHERE staff.status <> 0";
if ($username)
$query .= " AND staff.username LIKE " . $db->quote('%'.$username.'%');
if ($roleid) {
if (!is_numeric($roleid))
return false;
$query .= " AND staff.roleid= " . $roleid;
}
if ($statusid) {
if (!is_numeric($statusid))
return false;
$query .=" AND staff.status = " . $statusid;
}
$db->setQuery($query, $limitstart, $limit);
if ($username)
$lists['username'] = $username;
$result[0] = $db->loadObjectList();
$result[1] = $total;
$result[2] = $lists;
return $result;
}
function getAllUsers($searchname, $searchusername, $searchrole , $limitstart, $limit) {
$db = JFactory::getDBO();
$result = array();
$version = new JVersion;
$joomla = $version->getShortVersion();
$jversion = substr($joomla, 0, 3);
if ($jversion == '1.5') {
$query = 'SELECT COUNT(a.id)'
. ' FROM #__user AS a';
} else {
$query = 'SELECT COUNT(a.id)'
. ' FROM #__users AS a';
}
$clause = ' WHERE ';
if ($searchname) {
$searchname = trim($searchname);
$query .= $clause . ' LOWER(a.name) LIKE ' . $db->Quote('%' . $db->getEscaped($searchname, true) . '%', false);
$clause = 'AND';
}
if ($searchusername) {
$searchusername = trim($searchusername);
$query .= $clause . ' LOWER(a.username) LIKE ' . $db->Quote('%' . $db->getEscaped($searchusername, true) . '%', false);
}
$db->setQuery($query);
$total = $db->loadResult();
if ($total <= $limitstart)
$limitstart = 0;
if ($jversion == '1.5') {
$query = 'SELECT a.*'
. ' FROM #__users AS a';
} else {
$query = 'SELECT a.*'
. ' FROM #__users AS a';
}
$clause = ' WHERE ';
if ($searchname) {
$searchname = trim($searchname);
$query .= $clause . ' LOWER(a.name) LIKE ' . $db->Quote('%' . $db->getEscaped($searchname, true) . '%', false);
$clause = 'AND';
}
if ($searchusername) {
$searchusername = trim($searchusername);
$query .= $clause . ' LOWER(a.username) LIKE ' . $db->Quote('%' . $db->getEscaped($searchusername, true) . '%', false);
$clause = 'AND';
}
if ($searchrole){
$searchrole = trim($searchrole);
$query .= $clause . ' LOWER( role.title) LIKE ' . $db->Quote('%' . $db->getEscaped($searchrole, true) . '%', false);
}
$query .= ' GROUP BY a.id';
$db->setQuery($query, $limitstart, $limit);
$result[0] = $db->loadObjectList();
$lists = array();
if ($searchname)
$lists['searchname'] = $searchname;
if ($searchusername)
$lists['searchusername'] = $searchusername;
if ($searchrole)
$lists['searchrole'] = $searchrole;
$result[1] = $total;
$result[2] = $lists;
return $result;
}
function getStaffMemberSignature($uid) {
if (!is_numeric($uid))
return false;
$db = JFactory::getDBO();
$query = "SELECT user.signature
FROM `#__js_ticket_staff` AS user
WHERE user.uid = " . $uid;
$db->setQuery($query);
$usersignature = $db->loadResult();
$usersignature = str_replace(Chr(13), '<br>', $usersignature);
return $usersignature;
}
function getStaffforForm($id ) {
$roles= $this->getJSModel('roles');
$permission_by_task=array();
$db = $this->getDBO();
if($id){
if (is_numeric($id) == false) return false;
$query = "SELECT staff.*
FROM `#__js_ticket_staff` AS staff
WHERE staff.id = ".$id;
$db->setQuery($query);
$staff = $db->loadObject();
if($staff->uid != '' && $staff->uid != 0){
$version = new JVersion;
$joomla = $version->getShortVersion();
$jversion = substr($joomla,0,3);
if($jversion == '1.5'){
$query = 'SELECT a.*'
. ' FROM #__users AS a WHERE a.id='.$staff->uid;
}else{
$query = 'SELECT a.*'
. ' FROM #__users AS a WHERE a.id='.$staff->uid;
}
$db->setQuery($query);
$user = $db->loadObject();
}
$query = "SELECT u_per.permissionid AS userpermissionid,per.id,per.permission,per.permissiongroup AS pgroup
FROM `#__js_ticket_acl_permissions` AS per
LEFT JOIN `#__js_ticket_acl_user_permissions` AS u_per ON (u_per.staffid=".$staff->id." AND u_per.permissionid=per.id )
ORDER BY per.permissiongroup,per.id";
$db->setQuery($query);
$permission_user = $db->loadObjectList();
$query = "SELECT u_da.departmentid AS userdepartmentid,dep.id,dep.departmentname AS name
FROM `#__js_ticket_departments` AS dep
LEFT JOIN `#__js_ticket_acl_user_access_departments` AS u_da ON (u_da.staffid=".$staff->id." AND u_da.departmentid=dep.id )
ORDER BY dep.id";
$db->setQuery($query);
$department_user = $db->loadObjectList();
foreach($permission_user AS $userper){
$userpermissionid="";if(isset($userper->userpermissionid)){$userpermissionid=$userper->userpermissionid; }
switch($userper->pgroup){
case 1:
$permission_by_task['ticket_section'][]=(object) array('id'=>$userper->id,'permission'=>$userper->permission,'pgroup'=>$userper->pgroup,'userpermissionid'=>$userpermissionid);
break;
case 2:
$permission_by_task['staff_section'][]=(object) array('id'=>$userper->id,'permission'=>$userper->permission,'pgroup'=>$userper->pgroup,'userpermissionid'=>$userpermissionid);
break;
case 3:
$permission_by_task['kb_section'][]=(object) array('id'=>$userper->id,'permission'=>$userper->permission,'pgroup'=>$userper->pgroup,'userpermissionid'=>$userpermissionid);
break;
case 4:
$permission_by_task['faq_section'][]=(object) array('id'=>$userper->id,'permission'=>$userper->permission,'pgroup'=>$userper->pgroup,'userpermissionid'=>$userpermissionid);
break;
case 5:
$permission_by_task['download_section'][]=(object) array('id'=>$userper->id,'permission'=>$userper->permission,'pgroup'=>$userper->pgroup,'userpermissionid'=>$userpermissionid);
break;
case 6:
$permission_by_task['announcement_section'][]=(object) array('id'=>$userper->id,'permission'=>$userper->permission,'pgroup'=>$userper->pgroup,'userpermissionid'=>$userpermissionid);
break;
case 7:
$permission_by_task['mail_section'][]=(object) array('id'=>$userper->id,'permission'=>$userper->permission,'pgroup'=>$userper->pgroup,'userpermissionid'=>$userpermissionid);
break;
}
}
}
$title = "";
if(isset($staff) ){
$lists['roles'] = JHTML::_('select.genericList', $roles->getRoles(JText::_('Select Role')), 'roleid', 'class="inputbox js-ticket-select-field required" '. 'onChange="getrolepermission(this.value)"', 'value', 'text', $staff->roleid);
}else{
$lists['roles'] = JHTML::_('select.genericList', $roles->getRoles(JText::_('Select Role')), 'roleid', 'class="inputbox js-ticket-select-field required" '. 'onChange="getrolepermission(this.value)"', 'value', 'text', '');
}
if(isset($staff)){
$result[0] = $staff;
$result[1] = $user;
$result[3] = $permission_user;
$result[4] = $department_user;
$result[5] = $permission_by_task;
}
$result[2] = $lists;
return $result;
}
function storeStaffMember($data){
$user = JSSupportticketCurrentUser::getInstance();
if(!$user->getIsAdmin()){
$permission = ($data['id'] == '') ? 'Add User' : 'Edit User';
$per = $user->checkUserPermission($permission);
if ($per == false)
return PERMISSION_ERROR;
}
if(!isset($data['appendsignature'])) $data['appendsignature'] = 0;
if(!isset($data['photo'])) $data['photo'] = '';
$row = $this->getTable('staff');
if($data['id'] == ''){
$isexist = $this->checkUserExist($data['uid']);
if($isexist <> 0){
return ALREADY_EXIST;
}
}
if (!$row->bind($data)) {
$this->setError($row->getError());
return SAVE_ERROR;
}
if (!$row->check()) {
$this->setError($row->getError());
return SAVE_ERROR;
}
try{
$row->store();
}
catch (RuntimeException $e){
$this->getJSModel('systemerrors')->updateSystemErrors($e);
$this->setError($e);
return SAVE_ERROR;
}
$roledepdataArray = array();
if(!empty($data['roledepdata'])){
$roledepdataArray = $data['roledepdata'];
}
$store_user_departments=$this->getJSModel('useraccessdepartments')->storeUserAccessDepartments($roledepdataArray,$row->uid,$row->roleid,$row->id);
if($store_user_departments==false){
$row->delete($row->id);
return SAVE_ERROR;
}
$roleperdataArray = array();
if(!empty($data['roleperdata'])){
$roleperdataArray = $data['roleperdata'];
}
$store_user_permissons = $this->getJSModel('userpermissions')->storeUserPermissions($roleperdataArray,$row->uid,$row->roleid,$row->id);
if($store_user_permissons==false){
$row->delete($row->id);
return SAVE_ERROR;
}
JSSupportticketMessage::$recordid = $row->id;
return SAVED;
}
function staffMemberCanDelete($staffid) {
if (!is_numeric($staffid)) return false;
$db = $this->getDBO();
$query = "SELECT (SELECT COUNT(id) AS total FROM `#__js_ticket_tickets` WHERE staffid = ".$staffid.") +
(SELECT COUNT(id) AS total FROM `#__js_ticket_staff_mail` AS mail WHERE mail.from = ".$staffid.") +
(SELECT COUNT(id) AS total FROM `#__js_ticket_staff_mail` AS mail WHERE mail.to = ".$staffid.") +
(SELECT COUNT(id) AS total FROM `#__js_ticket_replies` WHERE staffid = ".$staffid.")
AS total ";
$db->setQuery($query);
$total = $db->loadResult();
if ($total > 0)
return false;
else
return true;
}
function deleteStaffMember($id){
if(!is_numeric($id)) return false;
$user = JSSupportticketCurrentUser::getInstance();
if(!$user->getIsAdmin()){
$per = $user->checkUserPermission('Delete User');
if ($per == false)
return PERMISSION_ERROR;
}
$row = $this->getTable('staff');
if($this->staffMemberCanDelete($id) == true){
if (!$row->delete($id)){
$this->getJSModel('systemerrors')->updateSystemErrors($row->getErrorMsg());
$this->setError($row->getErrorMsg());
return DELETE_ERROR;
}
$d_u_p = $this->getJSModel('userpermissions')->deleteUserPermissions($id);
if($d_u_p==false)
return DELETE_ERROR;
return DELETED;
}else return IN_USE;
}
function deleteStaffMemberAdmin() {
$cids = JFactory::getApplication()->input->get('cid', array(0), '', 'array');
$row = $this->getTable('staff');
$deleteall = 1;
foreach ($cids as $cid) {
if(is_numeric($cid)){
if ($this->staffMemberCanDelete($cid) == true) {
if (!$row->delete($cid)) {
$this->setError($row->getErrorMsg());
return DELETE_ERROR;
}
$d_u_p = $this->getJSModel('userpermissions')->deleteUserPermissions($cid);
if ($d_u_p == false)
return DELETE_ERROR;
}else
$deleteall++;
}else{
return false;
}
}
if($deleteall == 1){
return DELETED;
}else{
$deleteall = $deleteall-1;
JSSupportticketMessage::$recordid = $deleteall;
return DELETE_ERROR;
}
}
function isStaffMember($uid){
if(!is_numeric($uid)) return false;
$db = $this->getDBO();
$query = "SELECT id FROM `#__js_ticket_staff` WHERE uid =".$uid;
$db->setQuery($query);
$id = $db->loadResult();
if($id) return $id;
else return false;
}
function isCurrentUserStaff(){
$db = $this->getDBO();
$uid = JFactory::getUser()->id;
$query = "SELECT id FROM `#__js_ticket_staff` WHERE uid =".$uid;
$db->setQuery($query);
$result = $db->loadResult();
if($result) return $result;
else return false;
}
function getStaff($title){
$db= $this->getDbo();
$query="SELECT uid,firstname,lastname FROM `#__js_ticket_staff`";
try{
$db->setQuery($query);
$rows=$db->loadObjectList();
$staff=array();
if($title)
$staff[]=array('value'=>'','text'=>$title);
foreach ($rows as $row) {
$staff[]=array('value'=>$row->uid,'text'=>$row->firstname.' '.$row->lastname);
}
return $staff;
}
catch (RuntimeException $e){
echo $db->stderr();
return false;
}
}
function getStaffid($uid){
if(!is_numeric($uid)) return false;
$db = $this->getDbo();
$query = "SELECT id FROM `#__js_ticket_staff` WHERE uid = ".$uid;
$db->setQuery($query);
$staffid=$db->loadResult();
return $staffid;
}
function getStaffMembers(){
$db = $this->getDBO();
$query = "SELECT * FROM `#__js_ticket_staff` WHERE status = 1";
$db->setQuery($query);
$rows = $db->loadObjectList();
$staffmember = array();
$staffmember[] = array('value' => null, 'text' => JText::_('Select Staff'));
foreach($rows as $row){
$staffmember[] = array('value' => $row->id,'text' => $row->firstname . ' ' .$row->lastname);
}
return $staffmember;
}
function isCurrentStaffDisabled(){
$db = $this->getDBO();
$uid = JFactory::getUser()->id;
$query = "SELECT status FROM `#__js_ticket_staff` WHERE uid =".$uid;
$db->setQuery($query);
$status = $db->loadResult();
if($status == 1) return false;
else return true;
}
function storeStaffSetting(){
$row = $this->getTable('staff');
$data = JFactory::getApplication()->input->post->getArray();
if (!$row->bind($data)){
$this->setError($row->getError());
return false;
}
if (!$row->check()){
$this->setError($row->getError());
return 2;
}
if (!$row->store()){
$this->setError($row->getError());
$this->updateSystemErrors($row->getError());
echo $row->getError();
return false;
}
$return = true;
return $return;
}
function getStaffSettings($uid){
if($uid){
if(!is_numeric($uid)) return false;
$db = $this->getDbo();
$query = "SELECT staff.*,role.name AS rolename ,user.username
FROM `#__js_ticket_staff` AS staff
JOIN `#__js_ticket_acl_roles` AS role ON role.id = staff.roleid
JOIN `#__users` AS user ON user.id = staff.uid
WHERE uid = $uid";
$db->setQuery($query);
$result = $db->loadObject();
return $result;
}
}
function getStaffChangeProfile($name,$emailaddress) {
$db = $this->getDBO();
$query = "SELECT DISTINCT user.ID AS userid, user.username, user.email AS useremail, user.name AS userdisplayname
FROM `#__users` AS user
WHERE NOT EXISTS( SELECT staff.id FROM `#__js_ticket_staff` AS staff WHERE user.ID = staff.uid)";
if (strlen($name) > 1) {
$name = trim($name);
$query .= " AND user.username LIKE ".$db->quote('%'.$name.'%');
}
if (strlen($emailaddress) > 1) {
$emailaddress = trim($emailaddress);
$query .= " AND user.email LIKE ".$db->quote('%'.$emailaddress.'%');
}
$db->setQuery($query);
$users = $db->loadObjectList();
$result = '';
foreach ($users AS $user) {
$result .= '<div class="js-col-md-1">' . $user->userid . '</div>
<div class="js-col-md-3"><a href="#" class="js-userpopup-link" data-id="' . $user->userid . '">' . $user->username . '</a></div>
<div class="js-col-md-4">' . $user->useremail . '</div>
<div class="js-col-md-4">' . $user->userdisplayname . '</div>';
}
return $result;
}
function saveStaffProfileAjax($value,$datafor) {
$user = JSSupportticketCurrentUser::getInstance();
$uid = $user->getId();
$db = $this->getDBO();
$query = "UPDATE `#__js_ticket_staff` SET $datafor = " . $db->quote($value) . " WHERE uid = $uid";
$db->setQuery($query);
if(!$db->execute()){
return false;
}else{
return true;
}
}
function uploadStaffImage($id) {
$id = JFactory::getApplication()->input->get('id');
if(!is_numeric($id)) return false;
if(!isset($_FILES['filename'])) return false;
//image upload
$_FILES['filename']['name'] = $_FILES['filename']['name'][0];
$_FILES['filename']['type'] = $_FILES['filename']['type'][0];
$_FILES['filename']['tmp_name'] = $_FILES['filename']['tmp_name'][0];
$_FILES['filename']['error'] = $_FILES['filename']['error'][0];
$_FILES['filename']['size'] = $_FILES['filename']['size'][0];
if ($_FILES['filename']['size'] > 0) {
$datadirectory = $this->getJSModel('config')->getConfigs();
$datadirectory = $datadirectory['data_directory'];
$base = JPATH_BASE;
if(JFactory::getApplication()->isClient('administrator')){
$base = substr($base, 0, strlen($base) - 14); //remove administrator
}
$path = $base . '/' . $datadirectory;
$imagepath = JURI::root() . '/' . $datadirectory;
if (!file_exists($path)) { // create user directory
$this->getJSModel('attachments')->makeDir($path);
}
$path = $path . '/staffdata';
$imagepath = $imagepath . '/staffdata';
if (!file_exists($path)) { // create user directory
$this->getJSModel('attachments')->makeDir($path);
}
$path = $path . '/staff_' . $id;
$imagepath = $imagepath . '/staff_' . $id;
if (!file_exists($path)) { // create user directory
$this->getJSModel('attachments')->makeDir($path);
}
require_once JPATH_COMPONENT_ADMINISTRATOR . '/include/lib/class.upload.php';
$handle = new upload($_FILES['filename']);
if ($handle->uploaded) {
$handle->file_new_name_body = 'staff_' . $id;
$handle->image_resize = true;
$handle->image_x = 200;
$handle->image_y = 200;
$handle->image_ratio_fill = true;
$handle->process($path);
if ($handle->processed) {
$handle->clean();
$result = $handle->file_dst_name;
} else {
$result = false;
}
}
if ($result != false) {
$array['errorcode'] = true;
$db = JFactory::getDbo();
$db->setQuery("UPDATE `#__js_ticket_staff` SET photo = '" . $result . "' WHERE id = $id");
$db->execute();
} else {
$array['errorcode'] = false;
}
}
$imagepath .= '/' . $result;
$array['imagepath'] = $imagepath;
return $array;
}
function getStaffAccessDepartments($uid){
if(!is_numeric($uid)) return false;
$db = $this->getDBO();
$query = "SELECT dep.id ,dep.departmentname FROM `#__js_ticket_departments` AS dep";
$checkisstaffmember=$this->isStaffMember($uid);
$clause = ' WHERE ';
if($checkisstaffmember){
$clause = " AND ";
$query.=" JOIN `#__js_ticket_acl_user_access_departments` AS uad ON uad.departmentid=dep.id WHERE uad.uid=".$uid;
}
$query .= $clause .' dep.status = 1 ';//AND dep.ispublic = 1
$db->setQuery($query);
$rows = $db->loadObjectList();
$departments = array();
$departments[] = array('value' => null, 'text' => JText::_('Select Department'));
foreach($rows as $row){
$departments[] = array('value' => $row->id,'text' => $row->departmentname);
}
return $departments;
}
function getStaffAccessDepartmentPremade($uid,$id){
if(!is_numeric($uid)) return false;
if(!is_numeric($id)) return false;
$db = $this->getDBO();
$query = "SELECT d_m_p.id,d_m_p.title FROM `#__js_ticket_department_message_premade` AS d_m_p ";
$checkisstaffmember=$this->isStaffMember($uid);
$wherequery=" WHERE d_m_p.isenabled = 1";
if($checkisstaffmember){
$query.=" JOIN `#__js_ticket_acl_user_access_departments` AS uad ON d_m_p.departmentid=uad.departmentid";
$wherequery.=" AND uad.uid=".$uid;
}
if($id!=0){
if(is_numeric($id)==false) return false;
$wherequery.=" AND d_m_p.departmentid=".$id;
}
$query.=$wherequery;
$db->setQuery($query);
$rows = $db->loadObjectList();
$premade = array();
if(!empty($rows)){
$premade[] = array('value' => null, 'text' => JText::_('Select Premade'));
foreach($rows as $row){
$premade[] = array('value' => $row->id,'text' => JText::_($row->title));
}
}else $premade[] = array('value' => null, 'text' => JText::_('Select Premade'));
return $premade;
}
function checkUserExist($val) {
if (is_numeric($val) == false) return false;
$db = $this->getDBO();
$query = "SELECT COUNT(id) FROM `#__js_ticket_staff` WHERE uid = ".$val;
$db->setQuery($query);
$result = $db->loadResult();
return $result;
}
function getMyName($id) {
if (!is_numeric($id))
return false;
$db = $this->getDBO();
$query = "SELECT CONCAT(firstname,' ',lastname) AS name FROM `#__js_ticket_staff` WHERE id = $id";
$db->setQuery($query);
$result = $db->loadResult();
return $result;
}
function getAllStaffMemberByDepId($id) {
if (!is_numeric($id))
return false;
$db = $this->getDBO();
$query = "SELECT staff.email ,staff.firstname,staff.lastname,
(SELECT usr_perm.grant
FROM `#__js_ticket_acl_permissions` AS p
JOIN `#__js_ticket_acl_user_permissions` AS usr_perm ON usr_perm.permissionid = p.id
WHERE p.permission = 'New Ticket Notification' AND usr_perm.staffid = staff.id ) AS canemail
FROM `#__js_ticket_acl_user_access_departments` AS dep
JOIN `#__js_ticket_staff` AS staff ON staff.id = dep.staffid
WHERE dep.departmentid = $id";
$db->setQuery($query);
$result = $db->loadObjectList();
return $result;
}
function getStaffEmailByStaffId($id){
if (!is_numeric($id))
return false;
$db = $this->getDBO();
$query = "SELECT staff.email FROM `#__js_ticket_staff` AS staff WHERE staff.id =".$id;
$db->setQuery($query);
$email = $db->loadResult();
return $email;
}
function getStaffInfoByStaffId($id){
if (!is_numeric($id))
return false;
$db = $this->getDBO();
$query = "SELECT staff.email, (SELECT usr_perm.grant
FROM `#__js_ticket_acl_permissions` AS p
JOIN `#__js_ticket_acl_user_permissions` AS usr_perm ON usr_perm.permissionid = p.id
WHERE p.permission = 'New Ticket Notification' AND usr_perm.staffid = staff.id ) AS canemail,staff.firstname,staff.lastname FROM `#__js_ticket_staff` AS staff WHERE staff.id =".$id;
$db->setQuery($query);
$data = $db->loadObjectList();
return $data;
}
function getStaffListForReports() {
$db = JFactory::getDbo();
$query = "SELECT DISTINCT EXISTS( SELECT staff.id FROM `#__js_ticket_staff` AS staff WHERE user.ID = staff.uid) AS alreadyuser,user.ID AS userid, user.name AS username, user.email AS useremail, user.name AS userdisplayname
FROM `#__users` AS user ORDER BY alreadyuser";
$db->setQuery($query);
$users = $db->loadObjectList();
return $users;
}
function getUserNameById($id){
if (!is_numeric($id))
return false;
$db = JFactory::getDbo();
//$query = "SELECT user_nicename AS name FROM `#__users` WHERE id = $id";
$query = "SELECT name FROM `#__users` WHERE id = $id";
$db->setQuery($query);
$username = $db->loadResult();
return $username;
}
function getusersearchstaffreportajax() {
$userlimit = JFactory::getApplication()->input->get('userlimit',0);
$maxrecorded = 4;
$username = JFactory::getApplication()->input->getString('username');
$name = JFactory::getApplication()->input->getString('name');
$emailaddress = JFactory::getApplication()->input->getString('emailaddress');
$db = JFactory::getDbo();
$wherequery = '';
if (strlen($name) > 1) {
$name = trim($name);
$wherequery .= " AND user.name LIKE ".$db->quote('%'.$name.'%');
}
if (strlen($username) > 1) {
$username = trim($username);
$wherequery .= " AND user.username LIKE ".$db->quote('%'.$username.'%');
}
if (strlen($emailaddress) > 1) {
$emailaddress = trim($emailaddress);
$wherequery .= " AND user.email LIKE ".$db->quote('%'.$emailaddress.'%');
}
$query = "SELECT DISTINCT COUNT(user.id)
FROM `#__users` AS user
WHERE EXISTS( SELECT staff.id FROM `#__js_ticket_staff` AS staff WHERE user.id = staff.uid)";
$query .= $wherequery;
$db->setQuery($query);
$total = $db->loadResult();
$limit = $userlimit * $maxrecorded;
if($limit >= $total){
$limit = 0;
}
$query = "SELECT DISTINCT user.id AS userid, user.username AS username, user.email AS useremail, user.name AS displayname
FROM `#__users` AS user
WHERE EXISTS( SELECT staff.id FROM `#__js_ticket_staff` AS staff WHERE user.id = staff.uid)";
$query .= $wherequery;
$query .= " LIMIT $limit, $maxrecorded";
$db->setQuery($query);
$users = $db->loadObjectList();
$html = $this->makeUserList($users,$total,$maxrecorded,$userlimit);
return $html;
}
function getUserListForRegistration() {
$db = JFactory::getDbo();
$query = "SELECT DISTINCT EXISTS( SELECT staff.id FROM `#__js_ticket_staff` AS staff WHERE user.ID = staff.uid) AS alreadyuser,user.ID AS userid, user.name AS username, user.email AS useremail, user.name AS userdisplayname
FROM `#__users` AS user ORDER BY alreadyuser";
$db->setQuery($query);
$users = $db->loadObjectList();
return $users;
}
function getusersearchajax() {
$userlimit = JFactory::getApplication()->input->get('userlimit',0);
$maxrecorded = 4;
$db = JFactory::getDbo();
$name = JFactory::getApplication()->input->getString('name','');
$username = JFactory::getApplication()->input->getString('username','');
$emailaddress = JFactory::getApplication()->input->getString('emailaddress','');
$wherequery = '';
if($name!=''){
$name = trim($name);
$wherequery .= " AND user.name LIKE ".$db->quote('%'.$name.'%');
}
if($username!=''){
$username = trim($username);
$wherequery .= " AND user.username LIKE ".$db->quote('%'.$username.'%');
}
if($emailaddress!=''){
$emailaddress = trim($emailaddress);
$wherequery .= " AND user.email LIKE ".$db->quote('%'.$emailaddress.'%');
}
$query = "SELECT DISTINCT COUNT(user.id) FROM `#__users` AS user WHERE NOT EXISTS(SELECT id FROM `#__js_ticket_staff` WHERE uid = user.id) ";
$query .= $wherequery;
$db->setQuery($query);
$total = $db->loadResult();
$limit = $userlimit * $maxrecorded;
if($limit >= $total){
$limit = 0;
}
$query = "SELECT DISTINCT user.id AS userid, user.username AS username, user.email AS useremail,user.name AS displayname
FROM `#__users` AS user WHERE NOT EXISTS(SELECT id FROM `#__js_ticket_staff` WHERE uid = user.id) ";
$query .= $wherequery;
$query .= " LIMIT $limit, $maxrecorded";
$db->setQuery($query);
$users = $db->loadObjectList();
$html = $this->makeUserList($users,$total,$maxrecorded,$userlimit);
return $html;
}
function getstaffusersearchajax() {
$userlimit = JFactory::getApplication()->input->get('userlimit',0);
$maxrecorded = 4;
$db = JFactory::getDbo();
$name = JFactory::getApplication()->input->getString('name','');
$username = JFactory::getApplication()->input->getString('username','');
$emailaddress = JFactory::getApplication()->input->getString('emailaddress','');
$wherequery = '';
if($name!=''){
$name = trim($name);
$wherequery = " AND user.name LIKE ".$db->quote('%'.$name.'%');
}
if($username!=''){
$username = trim($username);
$wherequery = " AND user.username LIKE ".$db->quote('%'.$username.'%');
}
if($emailaddress!=''){
$emailaddress = trim($emailaddress);
$wherequery = " AND user.email LIKE ".$db->quote('%'.$emailaddress.'%');
}
$query = "SELECT DISTINCT COUNT(user.id)
FROM `#__users` AS user
JOIN `#__js_ticket_staff` AS staff ON staff.uid = user.id
WHERE 1 = 1 ";
$query .= $wherequery;
$db->setQuery($query);
$total = $db->loadResult();
$limit = $userlimit * $maxrecorded;
if($limit >= $total){
$limit = 0;
}
$query = "SELECT DISTINCT user.id AS userid, user.name AS displayname, user.email AS useremail, user.username AS username
FROM `#__users` AS user
JOIN `#__js_ticket_staff` AS staff ON staff.uid = user.id
WHERE 1 = 1 ";
$query .= $wherequery;
$query .= " LIMIT $limit, $maxrecorded ";
$db->setQuery($query);
$users = $db->loadObjectList();
$html = $this->makeUserList($users,$total,$maxrecorded,$userlimit);
return $html;
}
function makeUserList($users,$total,$maxrecorded,$userlimit){
$html = '';
if(!empty($users)){
if(is_array($users)){
$html ='
<div class="js-ticket-table-wrp js-col-md-12">
<div class="js-ticket-table-header">
<div class="js-ticket-table-header-col js-col-md-2 js-col-xs-2">'.JText::_('User ID').'</div>
<div class="js-ticket-table-header-col js-col-md-3 js-col-xs-3">'.JText::_('Username').'</div>
<div class="js-ticket-table-header-col js-col-md-4 js-col-xs-4">'.JText::_('Email Address').'</div>
<div class="js-ticket-table-header-col js-col-md-3 js-col-xs-3">'.JText::_('Name').'</div>
</div>
<div class="js-ticket-table-body">';
foreach($users AS $user){
$html .='
<div class="js-ticket-data-row">
<div class="js-ticket-table-body-col js-col-md-2 js-col-xs-2">
<span class="js-ticket-display-block">'.JText::_('User ID').'</span>'.$user->userid.'
</div>
<div class="js-ticket-table-body-col js-col-md-3 js-col-xs-3">
<span class="js-ticket-display-block">'.JText::_('Username:').'</span>
<span class="js-ticket-title"><a href="#" class="js-userpopup-link" data-id="'.$user->userid.'" data-email="'.$user->useremail.'" data-name="'.$user->username.'">'.$user->username.'</a></span>
</div>
<div class="js-ticket-table-body-col js-col-md-4 js-col-xs-4">
<span class="js-ticket-display-block">'.JText::_('Email:').'</span>
'.$user->useremail.'
</div>
<div class="js-ticket-table-body-col js-col-md-3 js-col-xs-3">
<span class="js-ticket-display-block">'.JText::_('Name:').'</span>
'.$user->displayname.'
</div>
</div>';
}
$html .='</div>';
}
$num_of_pages = ceil($total / $maxrecorded);
$num_of_pages = ($num_of_pages > 0) ? ceil($num_of_pages) : floor($num_of_pages);
if($num_of_pages > 0){
$page_html = '';
$prev = $userlimit;
if($prev > 0){
$page_html .= '<a class="jsst_userlink" href="#" onclick="updateuserlist('.($prev - 1).');">'.JText::_('Previous').'</a>';
}
for($i = 0; $i < $num_of_pages; $i++){
if($i == $userlimit)
$page_html .= '<span class="jsst_userlink selected" >'.($i + 1).'</span>';
else
$page_html .= '<a class="jsst_userlink" href="#" onclick="updateuserlist('.$i.');">'.($i + 1).'</a>';
}
$next = $userlimit + 1;
if($next < $num_of_pages){
$page_html .= '<a class="jsst_userlink" href="#" onclick="updateuserlist('.$next.');">'.JText::_('Next').'</a>';
}
if($page_html != ''){
$html .= '<div class="jsst_userpages">'.$page_html.'</div>';
}
}
}else{
$html = messagesLayout::getRecordNotFound();
}
return $html;
}
function isUserStaff($uid = null) {
$db = JFactory::getDbo();
$user = JFactory::getUser();
if ($uid == null)
$uid = $user->id;
if ($uid == 0) {
return false;
} else {
$query = "SELECT id FROM `#__js_ticket_staff` WHERE uid = " . $uid;
$db->setQuery($query);
$staffid = $db->loadResult();
if ($staffid) {
$query = "SELECT id FROM `#__js_ticket_staff` WHERE uid = " . $uid . " AND status = 1";
$db->setQuery($query);
$staffenabled = $db->loadResult();
if ($staffenabled) {
return true;
} else {
return false;
}
} else {
return false;
}
}
}
function storeTimeTaken($data,$ref_no,$ref_for){
$user = JSSupportticketCurrentUser::getInstance();
if($user->getIsAdmin()){
return false;
}
$created = date('Y-m-d H:i:s');
$conflict = 0;
if(!isset($_SESSION['ticket_time_start'][$data['ticketid']])){
return;
}
if(!isset($data['timer_time_in_seconds']) || $data['timer_time_in_seconds'] == ''){
return;
}
$session_time_start = $_SESSION['ticket_time_start'][$data['ticketid']];
$time1 = new DateTime($session_time_start);
$time2 = new DateTime($created);
$interval = $time1->diff($time2);
$systemtime = $interval->format('%s');
if($data['timer_time_in_seconds'] > $systemtime){
$conflict = 1;
}
$row = $this->getTable('stafftime');
$data2['ticketid'] = $data['ticketid'];
$data2['staffid'] = $data['staffid'];
$data2['referencefor'] = $ref_for;
$data2['referenceid'] = $ref_no;
$data2['usertime'] = $data['timer_time_in_seconds'];
$data2['systemtime'] = $systemtime;
$data2['conflict'] = $conflict;
$data2['description'] = $data['timer_edit_desc'];
$data2['status'] = 1;
$data2['created'] = $created;
if (!$row->bind($data2)) {
$this->setError($row->getError());
$return_value = false;
}
if (!$row->check()) {
$this->setError($row->getError());
$return_value = false;
}
if (!$row->store()) {
$this->updateSystemErrors($row->getError());
$this->setError($row->getError());
$return_value = false;
}
return;
}
function getTimeTakenByTicketId($id){
$db = JFactory::getDbo();
if(!is_numeric($id)) return false;
$query = "SELECT SUM(usertime)
FROM `#__js_ticket_staff_time`
WHERE ticketid = ".$id;
$db->setQuery($query);
$total = $db->loadResult();
return $total;
}
function getTimeTakenByTicketIdAndStaffId($id,$staffid){
$db = JFactory::getDbo();
if(!is_numeric($id)) return false;
$query = "SELECT SUM(usertime)
FROM `#__js_ticket_staff_time`
WHERE ticketid = ".$id ." AND staffid = ".$staffid;
$db->setQuery($query);
$total = $db->loadResult();
return $total;
}
function getAverageTimeByStaffId($id){
$db = JFactory::getDbo();
if(!is_numeric($id)) return false;
$query = "SELECT COUNT(DISTINCT(ticketid)) AS tickets , SUM(usertime) AS usertime , SUM(systemtime) AS systemtime,SUM(conflict) as conflict
FROM `#__js_ticket_staff_time`
WHERE staffid = ".$id;
$db->setQuery($query);
$total = $db->loadObject();
$result[0] = 0;
$result[1] = 0;
if(!empty($total) && $total->tickets > 0){
$result[0] = $total->usertime / $total->tickets;
if($total->conflict > 0){
$result[1] = 1;
}
}
return $result;
}
function getTimeTakenByReferenceId($id,$referencefor){
if(!is_numeric($id)) return false;
$query = "SELECT usertime
FROM `#__js_ticket_staff_time`
WHERE referencefor = ".$referencefor." AND referenceid = ".$id;
$db->setQuery($query);
$time = $db->loadResult();
return $time;
}
}
?>