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<?php
namespace JExtstore\Component\JChat\Site\Model;
/**
* @package JCHAT::LAMESSAGES::components::com_jchat
* @subpackage models
* @author Joomla! Extensions Store
* @copyright (C) 2024 - Joomla! Extensions Store
* @license GNU/GPLv2 http://www.gnu.org/licenses/gpl-2.0.html
*/
defined( '_JEXEC' ) or die( 'Restricted access' );
use Joomla\CMS\MVC\Factory\MVCFactoryInterface;
use Joomla\CMS\Language\Text;
use Joomla\CMS\Date\Date;
use JExtstore\Component\JChat\Administrator\Framework\Model as JChatModel;
use JExtstore\Component\JChat\Administrator\Framework\Exception as JChatException;
use JExtstore\Component\JChat\Administrator\Framework\Exception\Exceptions;
/**
* Group users chat model
*
* @package JCHAT::LAMESSAGES::components::com_jchat
* @subpackage models
* @since 1.0
*/
class TicketModel extends JChatModel {
use Exceptions;
/**
* Joomla configuration pointer
*
* @access private
* @var Object&
*/
private $jConfig;
/**
* Effettua l'invio della mail di risposta al customer
*
* @param Object& $mailer
* @param string $recipient
* @param string $subject
* @param array $body
* @access private
* @return boolean
*/
private function sendEmail($mailer, $recipients, $subject, $body) {
// Build e-mail message format
$mailer->setSender(array($this->componentParams->get('tickets_mailfrom', $this->jConfig->get('mailfrom')),
$this->componentParams->get('tickets_fromname', $this->jConfig->get('fromname'))));
$mailer->setSubject($subject);
/**
* Format a full body for the notification email
*/
$bodyText = Text::sprintf('COM_JCHAT_BODY_NAME', $body['name']);
$bodyText .= Text::sprintf('COM_JCHAT_BODY_EMAIL', $body['email']);
if($this->componentParams->get('tickets_form_include_phonenumber', 0)) {
$bodyText .= Text::sprintf('COM_JCHAT_BODY_PHONENUMBER', $body['phonenumber']);
}
$bodyText .= Text::sprintf('COM_JCHAT_BODY_MESSAGE', $body['message']);
$mailer->setBody($bodyText);
$mailer->IsHTML(true);
// Add recipient
$mailer->addRecipient($recipients);
// Send the Mail
$rs = $mailer->sendUsingExceptions();
// Check for an error
return $rs;
}
/**
* Store ticket entity
*
* @access public
* @param Object $mailer
* @return mixed
*/
public function storeEntity($mailer = null) {
// Init vars
$table = $this->getTable ('Lamessages', 'Administrator');
$connectedUserObject = $this->app->getIdentity();
$whereOR = null;
$subject = null;
if($connectedUserObject->id) {
$whereOR = "\n OR " . $this->dbInstance->quoteName('userid') . " = " . (int)$connectedUserObject->id;
}
try {
// Check if email address or logged in userid is still associated to an open ticket
$checkQuery = "SELECT id" .
"\n FROM #__jchat_lamessages" .
"\n WHERE (" . $this->dbInstance->quoteName('email') . " = " . $this->dbInstance->quote(trim($this->app->getInput()->getString('email'))) .
$whereOR . ")" .
"\n AND " . $this->dbInstance->quoteName('closed_ticket') . " = 0" .
"\n ORDER BY id DESC";
$openedTicket = $this->dbInstance->setQuery($checkQuery)->loadResult();
// Continue to propagate the currently opened ticket
if($openedTicket) {
// Open ticket, so load existing one and add a reply response from customer
if (! $table->load ( $openedTicket )) {
throw new JChatException ( $table->getException (), 'error' );
}
$table->responses[] = array (
Date::getInstance()->toSql(),
$this->app->getInput()->getString('message'),
$table->name
);
$table->responses = serialize ( $table->responses );
$subject = Text::sprintf('COM_JCHAT_REPLYSUBJECT', $table->id, $table->sentdate);
} else {
// No open ticket, so bind standard and create a new one ticket
if (! $table->bind ( $this->app->getInput()->getArray (), array (
'id',
'Itemid'
) )) {
throw new JChatException ( $table->getException (), 'error' );
}
// Additional fields
$table->sentdate = date('Y-m-d', time());
}
// Always try to update the user identifier
$table->userid = (int)$connectedUserObject->id;
if (! $table->check ()) {
throw new JChatException ( $table->getException (), 'error' );
}
if($this->componentParams->get('ticket_creation', 1)) {
if (! $table->store ()) {
throw new JChatException ( $table->getException (), 'error' );
}
}
// Fallback on the new subject id, newly created
if(!$subject) {
$subject = Text::sprintf('COM_JCHAT_NEWSUBJECT', $table->id, $table->sentdate);
}
// Check if email notifications are enabled, and if so send an email to agents addresses
if($this->componentParams->get('ticket_sent_notify', 0)) {
// Check for notify email addresses
$validEmailAddresses = array();
$emailAddresses = $this->componentParams->get('ticket_notify_emails', '');
$emailAddresses = explode(',', $emailAddresses);
if(!empty($emailAddresses)) {
foreach ($emailAddresses as $validEmail) {
if(filter_var(trim($validEmail), FILTER_VALIDATE_EMAIL)) {
$validEmailAddresses[] = trim($validEmail);
}
}
}
// Check if email of ticket memo has to be send also to user sending
$senderEmail = $this->app->getInput()->getString('email');
if($this->componentParams->get('email_ticket_user', 1) && filter_var(trim($senderEmail), FILTER_VALIDATE_EMAIL)) {
$validEmailAddresses[] = trim($senderEmail);
}
// If valid email addresses detected send the notification
if (! empty ( $validEmailAddresses )) {
// Send mail response
$this->sendEmail ( $mailer, $validEmailAddresses, $subject, array (
'message' => $this->app->getInput()->getString ( 'message' ),
'name' => $table->name,
'email' => $table->email,
'phonenumber' => ($table->phonenumber ? $table->phonenumber : '-')
) );
}
}
} catch ( JChatException $e ) {
$this->setException ( $e );
return false;
} catch ( \Exception $e ) {
$jchatException = new JChatException ( $e->getMessage (), 'error' );
$this->setException ( $jchatException );
return false;
}
return $table;
}
/**
* Class constructor
* @access public
* @param Object& $wpdb
* @param Object& $userObject
* @return Object &
*/
public function __construct($config = array(), ?MVCFactoryInterface $factory = null) {
// Get component params
$this->getComponentParams();
parent::__construct( $config, $factory );
$this->jConfig = $this->app->getConfig();
}
}