Your IP : 216.73.216.224
<?php
/**
* @Copyright Copyright (C) 2015 ... Ahmad Bilal
* @license GNU/GPL http://www.gnu.org/copyleft/gpl.html
* Company: Buruj Solutions
+ Contact: www.burujsolutions.com , info@burujsolutions.com
* Created on: May 22, 2015
^
+ Project: JS Tickets
^
*/
defined ('_JEXEC') or die('Not Allowed');
jimport('joomla.application.component.controller');
class JSSupportTicketControllerticket extends JSSupportTicketController{
function __construct(){
parent::__construct();
$this->registerTask('add', 'edit');
}
function saveTicket() {
JSession::checkToken('post') or jexit(JText::_('JINVALID_TOKEN'));
$Itemid = JFactory::getApplication()->input->get('Itemid');
$data = JFactory::getApplication()->input->post->getArray();
if($data['id'] <> '')
$id = $data['id'];
$result = $this->getJSModel('ticket')->storeTicket($data);
$user = JSSupportTicketCurrentUser::getInstance();
if($user->getIsStaff()){
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=myticketsstaff&id='.$id.'&Itemid='.$Itemid;
}elseif(!$user->getIsGuest()){
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=mytickets&id='.$id.'&Itemid='.$Itemid;
}elseif($user->getIsGuest()){
if($result == SAVE_ERROR || $result == MESSAGE_EMPTY || $result == INVALID_CAPTCHA){
JFactory::getApplication()->setUserState('com_jssupportticket.data',$data);
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=formticket&Itemid='.$Itemid;
}else{
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=visitorsuccessmessage&Itemid='.$Itemid;
}
}
if($result == SAVE_ERROR || $result == MESSAGE_EMPTY || $result == TICKET_DUPLICATE){
JFactory::getApplication()->setUserState('com_jssupportticket.data',$data);
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=formticket&Itemid='.$Itemid;
}
$msg = JSSupportTicketMessage::getMessage($result,'TICKET');
$this->setRedirect(JRoute::_($link , false), $msg);
}
function actionticket() {
JSession::checkToken('post') or jexit(JText::_('JINVALID_TOKEN'));
$ticket = $this->getJSModel('ticket');
$Itemid = JFactory::getApplication()->input->get('Itemid');
$data = JFactory::getApplication()->input->post->getArray();
$action = $data['callfrom'];
$user = JSSupportTicketCurrentUser::getInstance();
switch ($action) {
case 'postreply':
$data['responce'] = JFactory::getApplication()->input->get('responce', '', 'raw');
$result = $ticket->storeTicketReplies($data['id'],$data['responce'], $data['created'], $data);
$msg = JSSupportTicketMessage::getMessage($result,'REPLY');
if($user->getIsStaff()){
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetail&id='.$data['id'].'&Itemid='.$Itemid;
}else{
if($user->getIsGuest()){
$session = JFactory::getApplication()->getSession();
$ticketid = $session->get('userticketid','');
$email = $session->get('useremail','');
$token = $ticketid.','.$email;
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetail&jsticket='. base64_encode($token) .'&Itemid='.$Itemid;
}else{ // login user
$ticketid = $data['id'];
$email = $data['email'];
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetail&id='.$ticketid.'&Itemid='.$Itemid;
}
}
$this->setRedirect(JRoute::_($link , false), $msg);
break;
case 'internalnote':
$data['internalnote'] = JFactory::getApplication()->input->get('internalnote', '', 'raw');
$result = $ticket->storeTicket_InternalNote($data['id'],$data['notetitle'], $data['internalnote'], $data['created'], $data);
$msg = JSSupportTicketMessage::getMessage($result,'INTERNAL_NOTE');
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetail&id='.$data['id'].'&Itemid='.$Itemid;
$this->setRedirect(JRoute::_($link , false), $msg);
break;
case 'departmenttransfer':
$data['departmenttranfer'] = JFactory::getApplication()->input->get('departmenttranfer', '', 'raw');
$result = $ticket->ticketDepartmentTransfer($data['id'], $data['departmentid'], $data['departmenttranfer'], $data['created'], $data);
$msg = JSSupportTicketMessage::getMessage($result,'DEPARTMENT');
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetail&id='.$data['id'].'&Itemid='.$Itemid;
$this->setRedirect(JRoute::_($link , false), $msg);
break;
case 'stafftransfer':
$data['assigntostaffnote'] = JFactory::getApplication()->input->get('assigntostaffnote', '', 'raw');
$result = $ticket->ticketStaffTransfer($data['id'],$data['staffid'], $data['assigntostaffnote'], $data['created'], $data);
$msg = JSSupportTicketMessage::getMessage($result,'STAFF');
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetail&id='.$data['id'].'&Itemid='.$Itemid;
$this->setRedirect(JRoute::_($link , false), $msg);
break;
case 'action':
switch ($data['callaction']) {
case 1://change priority
$result = $ticket->changeTicketPriority($data['id'], $data['priorityid'], $data['created']);
$msg = JSSupportTicketMessage::getMessage($result,'PRIORITY');
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetail&id='.$data['id'].'&Itemid='.$Itemid;
$this->setRedirect(JRoute::_($link , false), $msg);
break;
case 10: //change ticket status as inprogress=4
$result = $ticket->ticketMarkInprogress($data['id'],$data['created']);
$msg = JSSupportTicketMessage::getMessage($result,'MARK_IN_PROGRESS');
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetail&id='.$data['id'].'&Itemid='.$Itemid;
$this->setRedirect(JRoute::_($link , false), $msg);
break;
case 2: //ticket relase
$result = $ticket->ticketRelase($data['id'], $data['created']);
$msg = JSSupportTicketMessage::getMessage($result,'RELEASE');
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetail&id='.$data['id'].'&Itemid='.$Itemid;
$this->setRedirect(JRoute::_($link , false), $msg);
break;
case 3: //ticket close
$result = $ticket->ticketClose($data['id'], $data['created']);
$msg = JSSupportTicketMessage::getMessage($result,'CLOSE');
if($user->getIsStaff() || (!$user->getIsGuest())){
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetail&id='.$data['id'].'&Itemid='.$Itemid;
}elseif($user->getIsGuest()){
$session = JFactory::getApplication()->getSession();
$ticketid = $session->get('userticketid','');
$email = $session->get('useremail','');
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetail&ticketid='.$ticketid.'&email='.$email.'&Itemid='.$Itemid;
}
$this->setRedirect(JRoute::_($link , false), $msg);
break;
case 5: //ticket delete
$result = $ticket->delete_Ticket($data['id']);
$msg = JSSupportTicketMessage::getMessage($result,'DELETE');
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=myticketsstaff';
$this->setRedirect(JRoute::_($link , false), $msg);
break;
case 6: // markoverdue
$result = $ticket->markOverDueTicket($data['id'], $data['created']);
$msg = JSSupportTicketMessage::getMessage($result,'MARK_OVERDUE');
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetail&id='.$data['id'].'&Itemid='.$Itemid;
$this->setRedirect(JRoute::_($link , false), $msg);
break;
case 8: //reopened ticket
$result = $ticket->reopenTicket($data['id'], $data['lastreply']);
$msg = JSSupportTicketMessage::getMessage($result,'REOPEN');
if($user->getIsStaff() || (!$user->getIsGuest())){
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetail&id='.$data['id'].'&Itemid='.$Itemid;
}else{
$session = JFactory::getApplication()->getSession();
$ticketid = $session->get('userticketid','');
$email = $session->get('useremail','');
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetail&ticketid='.$ticketid.'&email='.$email.'&Itemid='.$Itemid;
}
$this->setRedirect(JRoute::_($link , false), $msg);
break;
case 4: //ban email
$result = $this->getJSModel('emailbanlist')->banEmailTicket($data['email'],$data['created'], $data['id'], 1);
$msg = JSSupportTicketMessage::getMessage($result,'BAN_EMAIL');
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetail&id='.$data['id'].'&Itemid='.$Itemid;
$this->setRedirect(JRoute::_($link , false), $msg);
break;
case 9: //unban email
$result = $this->getJSModel('emailbanlist')->unbanEmailTicket($data['email'], $data['id']);
$msg = JSSupportTicketMessage::getMessage($result,'Unban Email');
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetail&id='.$data['id'].'&Itemid='.$Itemid;
$this->setRedirect(JRoute::_($link , false), $msg);
break;
case 7: //banemail and close ticket
$result = $ticket->banEmailAndCloseTicket($data['id'], $data['created'],$data['email']);
$msg = $result;
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetail&id='.$data['id'].'&Itemid='.$Itemid;
$this->setRedirect(JRoute::_($link , false), $msg);
break;
case 11: //lock ticket
$result = $ticket->lockTicket($data['id']);
$msg = JSSupportTicketMessage::getMessage($result,'LOCK');
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetail&id='.$data['id'].'&Itemid='.$Itemid;
$this->setRedirect(JRoute::_($link , false), $msg);
break;
case 12: //Unlock ticket
$result = $ticket->unlockTicket($data['id']);
$msg = JSSupportTicketMessage::getMessage($result,'UNLOCK');
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetail&id='.$data['id'].'&Itemid='.$Itemid;
$this->setRedirect(JRoute::_($link , false), $msg);
break;
case 13: //Unlock ticket
$result = $ticket->unMarkOverDueTicket($data['id'], $data['created']);
$msg = JSSupportTicketMessage::getMessage($result,'UN_MARK_OVERDUE');
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetail&id='.$data['id'].'&Itemid='.$Itemid;
$this->setRedirect(JRoute::_($link , false), $msg);
break;
}
break;
}
}
function deleteticket() {
JSession::checkToken('get') or jexit(JText::_('JINVALID_TOKEN'));
$result = $this->getJSModel('ticket')->deleteTicket();
$msg = JSSupportticketMessage::getMessage($result,'TICKET');
$Itemid = JFactory::getApplication()->input->get('Itemid');
if($result == DELETED){
$link = "index.php?option=com_jssupportticket&c=ticket&layout=myticketsstaff&Itemid=".$Itemid;
}else{
$id = JFactory::getApplication()->input->get('cid');
$link = "index.php?option=com_jssupportticket&c=ticket&layout=ticketdetail&id=".$id."&Itemid=".$Itemid;
}
$this->setRedirect($link, $msg);
}
function savemessage(){
JSession::checkToken('post') or jexit(JText::_('JINVALID_TOKEN'));
$data = JFactory::getApplication()->input->post->getArray();
$Itemid = JFactory::getApplication()->input->get('Itemid');
$ticketid = $data['ticketid'];
$model = $this->getJSModel('ticket');
$action = $data['callfrom'];
switch($action){
case 'savemessage':
$result = $model->storeUserReplies();
$msg = JSSupportTicketMessage::getMessage($result,'MESSAGE');
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetail&id='.$ticketid.'&email='.$data['email'].'&Itemid='.$Itemid;
$this->setRedirect(JRoute::_($link , false), $msg);
break;
case 'action':
switch ($data['callaction']){
case 1://change priority
$result = $model->changeTicketPriority($data['id'],$data['priorityid'],$data['created']);
$msg = JSSupportTicketMessage::getMessage($result,'PRIORITY');
$link = 'index.php?option=com_jssupportticket&c=staff&layout=ticketdetail&cid='.$data['id'].'&Itemid='.$Itemid;
$this->setRedirect(JRoute::_($link , false), $msg);
break;
case 3:
$result = $model->ticketClose($data['ticketid'],$data['created']);
$msg = JSSupportTicketMessage::getMessage($result,'CLOSE');
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetail&id='.$data['ticketid'].'&email='.$data['email'].'&Itemid'.$Itemid;
$this->setRedirect(JRoute::_($link , false), $msg);
break;
case 8:
$result = $model->reopenTicket($data['ticketid'],$data['lastreply']);
$msg = JSSupportTicketMessage::getMessage($result,'REOPEN');
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetail&id='.$data['ticketid'].'&email='.$data['email'].'&Itemid'.$Itemid;
$this->setRedirect(JRoute::_($link , false), $msg);
break;
}
break;
}
}
function getpremadeforinternalnote(){
JSession::checkToken('get') or jexit(JText::_('JINVALID_TOKEN'));
global $mainframe;
$mainframe = JFactory::getApplication();
$val = JFactory::getApplication()->input->get( 'val');
$model = $this->getJSModel('premade') ;
$returnvalue = $model->getPremadeForInternalNote($val);
echo $returnvalue;
$mainframe->close();
}
function listhelptopicandpremade(){
JSession::checkToken('get') or jexit(JText::_('JINVALID_TOKEN'));
global $mainframe;
$mainframe = JFactory::getApplication();
$val=JFactory::getApplication()->input->get( 'val');
$model = $this->getJSModel('helptopic');
$returnvalue = $model->listHelpTopicAndPremade($val);
echo json_encode($returnvalue);
$mainframe->close();
}
function saveresponceajax() {
JSession::checkToken('get') or jexit(JText::_('JINVALID_TOKEN'));
global $mainframe;
$mainframe = JFactory::getApplication();
$val = json_decode(JFactory::getApplication()->input->get('val',"","string"),true);
$id = $val[0];
$responce = $val[1];
$result = $this->getJSModel('ticket')->saveResponceAJAX($id,$responce);
$msg = JSSupportTicketMessage::getMessage($result,'MESSAGE');
if($result == SAVED){
$result = 1;
}else{
$result = '<font color="red">'.$msg.'</font>';
}
echo $result;
$mainframe->close();
}
function editresponce() {
JSession::checkToken('get') or jexit(JText::_('JINVALID_TOKEN'));
global $mainframe;
$mainframe = JFactory::getApplication();
$id = JFactory::getApplication()->input->get('id');
$result = $this->getJSModel('ticket')->editResponceAJAX($id);
echo $result;
$mainframe->close();
}
function downloadbyname(){
JSession::checkToken('get') or jexit(JText::_('JINVALID_TOKEN'));
$id = JFactory::getApplication()->input->get('id');
$name = JFactory::getApplication()->input->getString('name');
$this->getJSModel('ticket')->getDownloadAttachmentByName( $name, $id );
JFactory::getApplication()->close();
}
function deleteresponceajax() {
JSession::checkToken('get') or jexit(JText::_('JINVALID_TOKEN'));
global $mainframe;
$mainframe = JFactory::getApplication();
$id = JFactory::getApplication()->input->get('id');
$result = $this->getJSModel('ticket')->deleteResponceAJAX($id);
$msg = JSSupportTicketMessage::getMessage($result,'MESSAGE');
if ($result == DELETED){
$result = '<font color="green">'.$msg.'</font>';
}elseif($result == PERMISSION_ERROR){
$result = '<font color="red">'.$msg.'</font>';
}else{
$result = '<font color="red">'.$msg.'</font>';
}
echo $result;
$mainframe->close();
}
function listhelptopic(){
JFactory::getApplication();
$val=JFactory::getApplication()->input->get( 'val');
$returnvalue = $this->getJSModel('helptopic')->listHelpTopic($val);
echo json_encode($returnvalue);
JFactory::getApplication()->close();
}
function getdownloadbyid(){
JSession::checkToken('get') or jexit(JText::_('JINVALID_TOKEN'));
$id = JFactory::getApplication()->input->get('id');
$this->getJSModel('ticket')->getDownloadAttachmentById($id);
JFactory::getApplication()->close();
}
function downloadall(){
JSession::checkToken('get') or jexit(JText::_('JINVALID_TOKEN'));
$this->getJSModel('ticket')->getAllDownloadFiles();
JFactory::getApplication()->close();
}
function downloadallforreply(){
JSession::checkToken('get') or jexit(JText::_('JINVALID_TOKEN'));
$this->getJSModel('ticket')->getAllReplyDownloadsFiles();
JFactory::getApplication()->close();
}
function datafordepandantfield() {
JSession::checkToken( 'get' ) or die( 'Invalid Token' );
$val = JFactory::getApplication()->input->get('fvalue','','string');
$childfield = JFactory::getApplication()->input->get('child');
$result = $this->getJSModel('userfields')->dataForDepandantField( $val , $childfield);
$result = json_encode($result);
echo $result;
JFactory::getApplication()->close();
}
function getReplyDataByID() {
JSession::checkToken('get') or jexit(JText::_('JINVALID_TOKEN'));
$returnvalue = $this->getJSModel('ticket')->getReplyDataByID();
echo $returnvalue;
JFactory::getApplication()->close();
}
function getLastRepyforMergeTicket(){
$returnvalue = $this->getJSModel('ticket')->getLastRepyforMergeTicket();
echo $returnvalue;
JFactory::getApplication()->close();
}
function getTimeByReplyID() {
JSession::checkToken('get') or jexit(JText::_('JINVALID_TOKEN'));
$returnvalue = $this->getJSModel('ticket')->getTimeByReplyID();
echo $returnvalue;
JFactory::getApplication()->close();
}
function saveeditedtime() {
JSession::checkToken('post') or jexit(JText::_('JINVALID_TOKEN'));
$Itemid = JFactory::getApplication()->input->get('Itemid');
$data = JFactory::getApplication()->input->post->getArray();
$result = $this->getJSModel('ticket')->editTime($data);
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetail&id='.$data['reply-tikcetid'].'&Itemid='.$Itemid;
$msg = JSSupportTicketMessage::getMessage($result,'TICKET');
$this->setRedirect(JRoute::_($link , false), $msg);
}
function saveeditedtimenote() {
JSession::checkToken('post') or jexit(JText::_('JINVALID_TOKEN'));
$Itemid = JFactory::getApplication()->input->get('Itemid');
$data = JFactory::getApplication()->input->post->getArray();
$result = $this->getJSModel('ticket')->editTimeForNote($data);
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetail&id='.$data['note-tikcetid'].'&Itemid='.$Itemid;
$msg = JSSupportTicketMessage::getMessage($result,'TICKET');
$this->setRedirect(JRoute::_($link , false), $msg);
}
function saveeditedreply() {
JSession::checkToken('post') or jexit(JText::_('JINVALID_TOKEN'));
$Itemid = JFactory::getApplication()->input->get('Itemid');
$data = JFactory::getApplication()->input->post->getArray();
$result = $this->getJSModel('ticket')->editReply($data);
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetail&id='.$data['reply-tikcetid'].'&Itemid='.$Itemid;
$this->setRedirect(JRoute::_($link , false));
}
function getTicketsForMerging() {
JSession::checkToken('get') or jexit(JText::_('JINVALID_TOKEN'));
$returnvalue = $this->getJSModel('ticket')->getTicketsForMerging();
echo json_encode($returnvalue);
JFactory::getApplication()->close();
}
function getLatestReplyForMerging(){
JSession::checkToken('get') or jexit(JText::_('JINVALID_TOKEN'));
$returnvalue = $this->getJSModel('ticket')->getLatestReplyForMerging();
echo json_encode($returnvalue);
JFactory::getApplication()->close();
}
function mergeticket() {
JSession::checkToken('post') or jexit(JText::_('JINVALID_TOKEN'));
// $data = JRequest::get('post',JREQUEST_ALLOWRAW);
$data = JFactory::getApplication()->input->post->getArray();
$result = $this->getJSModel('ticket')->storeMergeTicket($data);
$user = JSSupportTicketCurrentUser::getInstance();
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketdetail&id='.$data['secondaryticket'];
$msg = JSSupportTicketMessage::getMessage($result,'TICKETMERGE');
$this->setRedirect(JRoute::_($link , false), $msg);
}
function getuserremainmaxticket(){
JSession::checkToken('get') or jexit(JText::_('JINVALID_TOKEN'));
$result = $this->getJSModel('ticket')->getUserRemainMaxticket();
echo $result;
JFactory::getApplication()->close();
}
function display($cachable = false, $urlparams = false){
$document = JFactory::getDocument();
$viewName = JFactory::getApplication()->input->post->get('view','ticket');
$layoutName = JFactory::getApplication()->input->get('layout','mytickets');
$viewType = $document->getType();
$view = $this->getView($viewName, $viewType);
$view->setLayout($layoutName);
$view->display();
}
}
?>