Your IP : 216.73.216.224
<?php
/**
* @Copyright Copyright (C) 2012 ... Ahmad Bilal
* @license GNU/GPL http://www.gnu.org/copyleft/gpl.html
* Company: Buruj Solutions
+ Contact: www.burujsolutions.com , info@burujsolutions.com
* Created on: May 03, 2012
^
+ Project: JS Tickets
^
*/
defined('_JEXEC') or die('Restricted access');
jimport('joomla.application.component.view');
jimport('joomla.html.pagination');
class jssupportticketViewTicket extends JSSupportTicketView
{
function display($tpl = null){
require_once(JPATH_COMPONENT."/views/common.php");
global $sorton,$sortorder;
$ticket_permissions = $user->checkUserPermissionsByView('tickets');
$staff_permissions = $user->checkUserPermissionsByView('user');
if($layoutName == 'formticket'){
$email='';
if(!$user->getIsStaff()){
$captcha = $this->getJSModel('captcha')->getCaptchaForForm();
$this->captcha = $captcha;
$email = $user->getEmail();
$this->email = $email;
}
$id = JFactory::getApplication()->input->get('id');
$data = $mainframe->getUserState('com_jssupportticket.data');
$mainframe->setUserState('com_jssupportticket.data',null);
$result = $this->getJSModel('ticket')->getFormData($id,$data);
JPluginHelper::importPlugin('jssupportticket');
// $dispatcher = JDispatcher::getInstance();
JFactory::getApplication()->triggerEvent( 'changeFormField', array(&$result));
$this->id = $id;
$this->lists = $result[2];
if(isset($result[0])){
$this->editticket = $result[0];
}
// for custom plugin
if(isset($result['custom_params'])){
$this->custom_params = $result['custom_params'];
}
if(isset($result[3])) $this->userfields = $result[3];
$this->fieldsordering = $result[4];
$this->ticket_permissions = $ticket_permissions;
$juser = JFactory::getUser();
$this->email = $juser->email;
$this->name = $juser->name;
$this->attachments = $result[5];
}elseif($layoutName == 'ticketdetail'){
if(!$user->getIsStaff()){
$checkstatus = JFactory::getApplication()->input->get('checkstatus',null,'post');
$jsticket = JFactory::getApplication()->input->get('jsticket',null,'get');
if($jsticket != null || $checkstatus == 1){
if($checkstatus == 1){
$ticketid = JFactory::getApplication()->input->get('ticketid');
$email = JFactory::getApplication()->input->getString('email');
}else{
$jsticket = base64_decode($jsticket);
$array = explode(',', $jsticket);
$ticketid = $array[0];
$email = $array[1];
}
$res = $this->getJSModel('ticket')->checkEmailAndTicketID($email,$ticketid);
if($res == 1){
$session = JFactory::getApplication()->getSession();
$session->set('userticketid',$ticketid);
$session->set('useremail',$email);
$id = $this->getJSModel('ticket')->getIdFromTrackingId($ticketid);
}else{
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=ticketstatus&Itemid='.$Itemid;
// JFactory::getApplication()->redirect(JRoute::_($link , false),JText::_('Record not found'));
$app = JFactory::getApplication();
$app->enqueueMessage(JText::_('Record not found'), 'fail');
$app->redirect(JRoute::_($link , false));
// JFactory::getApplication()->redirect(JRoute::_(JURI::root().'index.php'));
}
}else{
$id = JFactory::getApplication()->input->get('id');
}
$result = $this->getJSModel('ticket')->getTicketDetailById($id);
if(is_array($result)){
$this->ticketdetail = $result[0];
$this->isAttachmentPublished = $result['publishedInfo']->published;
$this->isAttachmentVisitorPublished = $result['publishedInfo']->isvisitorpublished;
if(isset($result[2])) $this->ticketreplies = $result[2];
if(isset($result[6])) $this->ticketattachment = $result[6];
if(isset($result[7])) $this->userfields = $result[7];
if(isset($result[8])) $this->fieldsordering = $result[8];
if(isset($result[9])) $this->tickethistory = $result[9];
//}elseif($result == 2){
}else{
$val_false = '';
$this->ticketdetail=$val_false;
$this->perm_not_allowed=$result;
}
$this->ticket_permissions = $ticket_permissions;
if(isset($email)) $this->email = $email;
$this->id = $id;
}else{
// ticket detail staff colde
$id = JFactory::getApplication()->input->get('id');
$result = $this->getJSModel('ticket')->getTicketDetailById($id);
$this->isAttachmentPublished = $result['publishedInfo']->published;
$this->isAttachmentVisitorPublished = $result['publishedInfo']->isvisitorpublished;
if(isset($result[0])) $this->ticketdetail = $result[0];
if(isset($result[2])) $this->ticketreplies = $result[2];
if(isset($result[6])) $this->ticketattachment = $result[6];
if(isset($result[7])) $this->userfields = $result[7];
if(isset($result[8])) $this->fieldsordering = $result[8];
if(isset($result[9])) $this->tickethistory = $result[9];
if(isset($result[1])) $this->ticketnotes = $result[1];
if(isset($result[3])) $this->lists = $result[3];
if(isset($result[4])) $this->isemailban = $result[4];
if(isset($result[5])) $this->configticket = $result[5];
$this->ticket_permissions = $ticket_permissions;
$this->staff_permissions = $staff_permissions;
if(isset($result[10])) $this->time_taken = $result[10];
if(isset($result[11])) $this->ticketemail=$result[11];
}
}elseif($layoutName == 'print_ticket'){
$print = JFactory::getApplication()->input->get('print', '');
$id = JFactory::getApplication()->input->get('id');
$result = $this->getJSModel('ticket')->getTicketDetailById($id);
$this->ticketdetail = $result[0];
$this->ticketreplies = $result[2];
$this->ticketattachment = $result[6];
if(isset($result[7])) $this->userfields = $result[7];
if(isset($result[8])) $this->fieldsordering = $result[8];
if(isset($result[9])) $this->tickethistory = $result[9];
$this->ticketnotes = $result[1];
$this->lists = $result[3];
if(isset($result[4])) $this->isemailban = $result[4];
if(isset($result[5])) $this->configticket = $result[5];
$this->ticket_permissions = $ticket_permissions;
$this->print = $print;
}elseif($layoutName == 'myticketsstaff'){
if(!$user->getIsStaff()){
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=mytickets&Itemid='.$Itemid;
JFactory::getApplication()->redirect(JRoute::_($link , false));
}
$defaultsort = $this->getJSModel('ticket')->getDefaultTicketSorting(1);
$sort = JFactory::getApplication()->input->get('sortby','');
if ($sort == ''){
$sort='status';
$sort .= $defaultsort;
}
$sortby = $this->getTicketListOrdering($sort);
$sortlinks = $this->getTicketListSorting($sort);
$sortlinks['sorton'] = $sorton;
$sortlinks['sortorder'] = $sortorder;
//$searchkeys = JFactory::getApplication()->input->post->getArray();
$mainframe = JFactory::getApplication();
//$mainframe->setUserState($option.'education',array());
$option = 'com_jssupportticket';
$searchkeys['filter_ticketsearchkeys'] = $mainframe->getUserStateFromRequest($option . 'filter_ticketsearchkeys','filter_ticketsearchkeys','','string');
$searchkeys['filter_ticketid'] = $mainframe->getUserStateFromRequest($option . 'filter_ticketid' , 'filter_ticketid' , '' , 'string');
$searchkeys['filter_from'] = $mainframe->getUserStateFromRequest($option . 'filter_from' , 'filter_from' , '' , 'string');
$searchkeys['filter_email'] = $mainframe->getUserStateFromRequest($option . 'filter_email' , 'filter_email' , '' , 'string');
$searchkeys['filter_department'] = $mainframe->getUserStateFromRequest($option . 'filter_department' , 'filter_department' , '' , 'string');
$searchkeys['filter_priority'] = $mainframe->getUserStateFromRequest($option . 'filter_priority' , 'filter_priority' , '' , 'string');
$searchkeys['filter_subject'] = $mainframe->getUserStateFromRequest($option . 'filter_subject' , 'filter_subject' , '' , 'string');
$searchkeys['filter_staffmember'] = $mainframe->getUserStateFromRequest($option . 'filter_staffmember' , 'filter_staffmember' , '' , 'string');
$searchkeys['filter_assignedtome'] = $mainframe->getUserStateFromRequest($option . 'filter_assignedtome' , 'filter_assignedtome' , '' , 'int');
$searchkeys['filter_datestart'] = $mainframe->getUserStateFromRequest($option . 'filter_datestart' , 'filter_datestart' , '' , 'string');
$searchkeys['filter_dateend'] = $mainframe->getUserStateFromRequest($option . 'filter_dateend' , 'filter_dateend' , '' , 'string');
$jsresetbutton = JFactory::getApplication()->input->get('jsresetbutton',0);
if($jsresetbutton == 1){ //if filter is reset, we need to put start,end dates explicitly null, because joomla make some problem for dates
$mainframe->setUserState($option.'filter_dateend',null);
$mainframe->setUserState($option.'filter_datestart',null);
$searchkeys['filter_datestart'] = null;
$searchkeys['filter_dateend'] = null;
}
$listtype = JFactory::getApplication()->input->get('lt',1);
$result = $this->getJSModel('ticket')->getStaffMyTickets($searchkeys,$listtype,$sortby,$limitstart,$limit);
$this->filter_data = $result[4];
$total = $result[1];
$this->result = $result[0];
$this->lists = $result[2];
$this->ticketinfo = $result[3];
$this->listtype = $listtype;
$this->lt = $listtype;
if ( $total <= $limitstart ) $limitstart = 0;
$pagination = new JPagination($total, $limitstart, $limit );
$this->sortlinks = $sortlinks;
$this->pagination = $pagination;
$this->ticket_permissions = $ticket_permissions;
$viewuser_permission = $user->checkUserPermission('View User');
$this->viewuser_permission = $viewuser_permission;
}elseif($layoutName == 'mytickets'){
if(!$user->getIsGuest()){
if($user->getIsStaff()){
$link = 'index.php?option=com_jssupportticket&c=ticket&layout=myticketsstaff&Itemid='.$Itemid;
JFactory::getApplication()->redirect(JRoute::_($link , false));
}
$defaultsort = $this->getJSModel('ticket')->getDefaultTicketSorting(1);
$sort = JFactory::getApplication()->input->get('sortby','');
if ($sort == ''){
$sort='status';
$sort .= $defaultsort;
}
//$searchkeys = JFactory::getApplication()->input->post->getArray();
$option = 'com_jssupportticket';
$searchkeys['filter_ticketsearchkeys'] = $mainframe->getUserStateFromRequest($option . 'filter_ticketsearchkeys','filter_ticketsearchkeys','','string');
$searchkeys['filter_ticketid'] = $mainframe->getUserStateFromRequest($option . 'filter_ticketid' , 'filter_ticketid' , '' , 'string');
$searchkeys['filter_from'] = $mainframe->getUserStateFromRequest($option . 'filter_from' , 'filter_from' , '' , 'string');
$searchkeys['filter_email'] = $mainframe->getUserStateFromRequest($option . 'filter_email' , 'filter_email' , '' , 'string');
$searchkeys['filter_department'] = $mainframe->getUserStateFromRequest($option . 'filter_department' , 'filter_department' , '' , 'string');
$searchkeys['filter_priority'] = $mainframe->getUserStateFromRequest($option . 'filter_priority' , 'filter_priority' , '' , 'string');
$searchkeys['filter_subject'] = $mainframe->getUserStateFromRequest($option . 'filter_subject' , 'filter_subject' , '' , 'string');
$searchkeys['filter_datestart'] = $mainframe->getUserStateFromRequest($option . 'filter_datestart' , 'filter_datestart' , '' , 'string');
$searchkeys['filter_dateend'] = $mainframe->getUserStateFromRequest($option . 'filter_dateend' , 'filter_dateend' , '' , 'string');
$searchkeys['filter_staffmember'] = $mainframe->getUserStateFromRequest($option . 'filter_staffmember' , 'filter_staffmember' , '' , 'string');
$jsresetbutton = JFactory::getApplication()->input->get('jsresetbutton',0);
if($jsresetbutton == 1){ //if filter is reset, we need to put start,end dates explicitly null, because joomla make some problem for dates
$mainframe->setUserState($option.'filter_dateend',null);
$mainframe->setUserState($option.'filter_datestart',null);
$searchkeys['filter_datestart'] = null;
$searchkeys['filter_dateend'] = null;
}
$email_address = $user->getEmail();
$email = JFactory::getApplication()->input->getString('email',$email_address);
$session = JFactory::getApplication()->getSession();
$session->set('email',$email);
$listtype = JFactory::getApplication()->input->get('lt',1);
$sortby = $this->getTicketListOrdering($sort);
$sortlinks = $this->getTicketListSorting($sort);
// $sortlinks['sorton'] = $sorton;
$sortlinks['sorton'] = $sorton;
$sortlinks['sortorder'] = $sortorder;
$result = $this->getJSModel('ticket')->getUserMyTickets($email,$listtype,$searchkeys,$sortby,$limitstart,$limit);
$this->filter_data = $result[4];
//$this->username = $uname;
$this->result = $result[0];
$this->ticketinfo = $result[2];
$this->lists = $result[3];
$this->email = $email;
$this->lt = $listtype;
$this->sortlinks = $sortlinks;
$total = $result[1];
$pagination = new JPagination($total, $limitstart, $limit );
$this->pagination = $pagination;
}
}elseif($layoutName == 'ticketstatus'){
if(!$user->getIsGuest()){
$email = $user->getEmail();
$this->email = $email;
}
}elseif($layoutName == 'visitorsuccessmessage'){
}
require_once(JPATH_COMPONENT."/views/ticket/ticket_breadcrumbs.php");
parent::display($tpl);
}
function getTicketListOrdering( $sort ) {
global $sorton, $sortorder;
$defaultsort = $this->getJSModel('ticket')->getDefaultTicketSorting();
switch ( $sort ) {
case "subjectdesc": $ordering = "ticket.subject DESC"; $sorton = "subject"; $sortorder="DESC"; break;
case "subjectasc": $ordering = "ticket.subject ASC"; $sorton = "subject"; $sortorder="ASC"; break;
case "prioritydesc": $ordering = "priority.priority DESC"; $sorton = "priority"; $sortorder="DESC"; break;
case "priorityasc": $ordering = "priority.priority ASC"; $sorton = "priority"; $sortorder="ASC"; break;
case "ticketiddesc": $ordering = "ticket.ticketid DESC"; $sorton = "ticketid"; $sortorder="DESC"; break;
case "ticketidasc": $ordering = "ticket.ticketid ASC"; $sorton = "ticketid"; $sortorder="ASC"; break;
case "answereddesc": $ordering = "ticket.isanswered DESC"; $sorton = "answered"; $sortorder="DESC"; break;
case "answeredasc": $ordering = "ticket.isanswered ASC"; $sorton = "answered"; $sortorder="ASC"; break;
case "createddesc": $ordering = "ticket.created DESC"; $sorton = "created"; $sortorder="DESC"; break;
case "createdasc": $ordering = "ticket.created ASC"; $sorton = "created"; $sortorder="ASC"; break;
case "statusdesc": $ordering = "ticket.status DESC"; $sorton = "status"; $sortorder="DESC"; break;
case "statusasc": $ordering = "ticket.status ASC"; $sorton = "status"; $sortorder="ASC"; break;
default:
$ordering = "ticket.status ";
$ordering .= $defaultsort;
}
return $ordering;
}
function getTicketListSorting( $sort ) {
$sortlinks['subject'] = $this->getSortArg("subject",$sort);
$sortlinks['priority'] = $this->getSortArg("priority",$sort);
$sortlinks['ticketid'] = $this->getSortArg("ticketid",$sort);
$sortlinks['answered'] = $this->getSortArg("answered",$sort);
$sortlinks['status'] = $this->getSortArg("status",$sort);
$sortlinks['created'] = $this->getSortArg("created",$sort);
return $sortlinks;
}
function getSortArg( $type, $sort ) {
$mat = array();
$defaultsort = $this->getJSModel('ticket')->getDefaultTicketSorting(1);
if ( preg_match( "/(\w+)(asc|desc)/i", $sort, $mat ) ) {
if ( $type == $mat[1] ) {
return ( $mat[2] == "asc" ) ? "{$type}desc" : "{$type}asc";
} else {
return $type . $mat[2];
}
}
$sort = "id";
$sort .= $defaultsort;
return $sort;
}
}
?>