Your IP : 216.73.216.182
<?php
/**
* @Copyright Copyright (C) 2015 ... Ahmad Bilal
* @license GNU/GPL http://www.gnu.org/copyleft/gpl.html
* Company: Buruj Solutions
+ Contact: www.burujsolutions.com , info@burujsolutions.com
* Created on: May 22, 2015
^
+ Project: JS Tickets
^
*/
defined('_JEXEC') or die('Restricted access');
jimport('joomla.application.component.view');
jimport('joomla.html.pagination');
class JSSupportticketViewTicket extends JSSupportTicketView
{
function display($tpl = null){
require_once(JPATH_COMPONENT_ADMINISTRATOR."/views/common.php");
global $sorton,$sortorder;
if($layoutName == 'tickets'){
JToolBarHelper::addNew('addnewticket');
$defaultsort = $this->getJSModel('ticket')->getDefaultTicketSorting(1);
$sort = JFactory::getApplication()->input->get('sortby','');
if ($sort == '') {
$sort='status';
$sort .= $defaultsort;
}
$sortby = $this->getTicketListOrdering($sort);
$sortlinks = $this->getTicketListSorting($sort);
$sortlinks['sorton'] = $sorton;
$sortlinks['sortorder'] = $sortorder;
$mainframe->setUserState( $option.'.limitstart', $limitstart );
$searchsubject = JFactory::getApplication()->input->getString('filter_subject');
$searchfrom = JFactory::getApplication()->input->get('filter_from');
$searchfromemail = JFactory::getApplication()->input->getString('filter_fromemail');
$datestart = JFactory::getApplication()->input->getDate('filter_datestart');
$dateend = JFactory::getApplication()->input->getDate('filter_dateend');
$searchticketid = JFactory::getApplication()->input->get('filter_ticketid');
$searchstaffmember = JFactory::getApplication()->input->get('filter_staffmember');
$searchdepartmentid = JFactory::getApplication()->input->get('filter_department');
$searchpriorityid = JFactory::getApplication()->input->get('filter_priority');
$jsresetbutton = JFactory::getApplication()->input->get('jsresetbutton',0);
if($jsresetbutton == 1){
$datestart = null;
$dateend = null;
}
$listtype = JFactory::getApplication()->input->get('lt',1);
if($listtype == 1) $text = JText::_('Open');
if($listtype == 2) $text = JText::_('Answered');
if($listtype == 3) $text = JText::_('Overdue');
if($listtype == 4) $text = JText::_('Close');
if($listtype == 5) $text = JText::_('My Tickets');
JToolBarHelper::title(JText::_('Tickets') . ' <small><small>[ ' . $text . ' ]</small></small>');
$result = $this->getJSModel('ticket')->getAdminMyTickets($searchdepartmentid, $searchpriorityid, $searchstaffmember,$searchsubject,$searchfrom,$searchfromemail,$searchticketid,$listtype,$sortby, $datestart, $dateend, $limitstart,$limit);
$total = $result[1];
$this->result = $result[0];
$this->lists = $result[2];
$this->ticketinfo = $result[3];
$this->listtype = $listtype;
$this->sortlinks = $sortlinks;
$this->sorton = $sorton;
$this->sortorder = $sortorder;
$pagination = new JPagination($total, $limitstart, $limit);
$this->pagination = $pagination;
}elseif($layoutName == 'ticketdetails'){
JToolBarHelper::title(JText::_('Ticket'));
$ticketid = JFactory::getApplication()->input->get('cid', array (0), '', 'array');
$ticketid = $ticketid[0];
$result = $this->getJSModel('ticket')->getTicketDetailById($ticketid);
$user = JSSupportticketCurrentUser::getInstance();
$isstaff = $user->getIsStaff();
$this->ticketdetail = $result[0];
$this->isAttachmentPublished = $result['publishedInfo']->published;
if(isset($result[1])) $this->ticketnotes = $result[1];
if(isset($result[2])) $this->ticketreplies = $result[2];
$this->lists = $result[3];
if(isset($result[4])) $this->isemailban = $result[4];
if(isset($result[6])) $this->ticketattachment = $result[6];
if(isset($result[7])) $this->userfields = $result[7];
if(isset($result[8])) $this->fieldsordering = $result[8];
if(isset($result[10])) $this->time_taken = $result[10];
$this->isstaff = $isstaff;
if(isset($result[11])) $this->ticketemail = $result[11];
if(isset($result[12])) $this->ntickets = $result[12];
if(isset($result[13])) $this->usertickets = $result[13];
if(isset($result[9])) $this->tickethistory = $result[9];
}elseif($layoutName == 'print_ticket'){
JToolBarHelper::title(JText::_('Print ticket'));
$ticketid = JFactory::getApplication()->input->get('cid', array (0), '', 'array');
$print = JFactory::getApplication()->input->get('print', '');
$ticketid = $ticketid[0];
$result = $this->getJSModel('ticket')->getTicketDetailById($ticketid);
$user = JSSupportticketCurrentUser::getInstance();
$isstaff = $user->getIsStaff();
$this->ticketdetail = $result[0];
if(isset($result[1])) $this->ticketnotes = $result[1];
if(isset($result[2])) $this->ticketreplies = $result[2];
$this->lists = $result[3];
if(isset($result[4])) $this->isemailban = $result[4];
if(isset($result[6])) $this->ticketattachment = $result[6];
if(isset($result[7])) $this->userfields = $result[7];
if(isset($result[8])) $this->fieldsordering = $result[8];
$this->isstaff = $isstaff;
$this->print = $print;
if(isset($result[9])) $this->tickethistory = $result[9];
}elseif($layoutName == 'formticket'){
JToolBarHelper::save('saveticketsave','Submit Ticket');
JToolBarHelper::save2new('saveticketandnew');
JToolBarHelper::save('saveticket');
$c_id = JFactory::getApplication()->input->get('cid', array (0), 'array');
$c_id = $c_id[0];
$id = JFactory::getApplication()->input->get('id');
if(isset($id))
$c_id = $id;
$data = $mainframe->getUserState('com_jssupportticket.data');
$mainframe->setUserState('com_jssupportticket.data',null);
$result = $this->getJSModel('ticket')->getFormData($c_id,$data);
$isNew = true;
if (isset($c_id) && ($c_id <> '' || $c_id <> 0)) $isNew = false;
$text = $isNew ? JText::_('Add') : JText::_('Edit');
JToolBarHelper::title(JText::_('Ticket') . ': <small><small>[ ' . $text . ' ]</small></small>');
if ($isNew) JToolBarHelper::cancel('cancelticket'); else JToolBarHelper::cancel('cancelticket', 'Close');
$this->lists = $result[2];
if(isset($result[0]))
$this->editticket = $result[0];
$this->data = $data;
if(isset($result[3])) $this->userfields = $result[3];
if(isset($result[5])) $this->attachments = $result[5];
$this->fieldsordering = $result[4];
}
parent::display($tpl);
}
function getTicketListOrdering( $sort ) {
global $sorton, $sortorder;
$defaultsort = $this->getJSModel('ticket')->getDefaultTicketSorting();
switch ( $sort ) {
case "subjectdesc": $ordering = "ticket.subject DESC"; $sorton = "subject"; $sortorder="DESC"; break;
case "subjectasc": $ordering = "ticket.subject ASC"; $sorton = "subject"; $sortorder="ASC"; break;
case "prioritydesc": $ordering = "priority.priority DESC"; $sorton = "priority"; $sortorder="DESC"; break;
case "priorityasc": $ordering = "priority.priority ASC"; $sorton = "priority"; $sortorder="ASC"; break;
case "ticketiddesc": $ordering = "ticket.ticketid DESC"; $sorton = "ticketid"; $sortorder="DESC"; break;
case "ticketidasc": $ordering = "ticket.ticketid ASC"; $sorton = "ticketid"; $sortorder="ASC"; break;
case "answereddesc": $ordering = "ticket.isanswered DESC"; $sorton = "answered"; $sortorder="DESC"; break;
case "answeredasc": $ordering = "ticket.isanswered ASC"; $sorton = "answered"; $sortorder="ASC"; break;
case "createddesc": $ordering = "ticket.created DESC"; $sorton = "created"; $sortorder="DESC"; break;
case "createdasc": $ordering = "ticket.created ASC"; $sorton = "created"; $sortorder="ASC"; break;
case "statusdesc": $ordering = "ticket.status DESC"; $sorton = "status"; $sortorder="DESC"; break;
case "statusasc": $ordering = "ticket.status ASC"; $sorton = "status"; $sortorder="ASC"; break;
default:
$ordering = "ticket.status ";
$ordering .= $defaultsort;
}
return $ordering;
}
function getTicketListSorting( $sort ) {
$sortlinks['subject'] = $this->getSortArg("subject",$sort);
$sortlinks['priority'] = $this->getSortArg("priority",$sort);
$sortlinks['ticketid'] = $this->getSortArg("ticketid",$sort);
$sortlinks['answered'] = $this->getSortArg("answered",$sort);
$sortlinks['status'] = $this->getSortArg("status",$sort);
$sortlinks['created'] = $this->getSortArg("created",$sort);
return $sortlinks;
}
function getSortArg( $type, $sort ) {
$mat = array();
$defaultsort = $this->getJSModel('ticket')->getDefaultTicketSorting(1);
if ( preg_match( "/(\w+)(asc|desc)/i", $sort, $mat ) ) {
if ( $type == $mat[1] ) {
return ( $mat[2] == "asc" ) ? "{$type}desc" : "{$type}asc";
} else {
return $type . $mat[2];
}
}
$sort = "id";
$sort .= $defaultsort;
return $sort;
}
}
?>